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Customer reviews: PluginHive Australia Post Ship

Develop by Shopify

Reviews (127)

Overall rating
4.9

What Merchants Think

The "Australia Post Rates & Labels" app receives largely positive feedback from merchants, who appreciate its ease of use, time-saving features, and excellent customer support. Many highlight the helpfulness and responsiveness of the support team, which contributes to a smooth onboarding process and effective issue resolution. While most users are satisfied, the app does face critique mainly concerning billing and unexpected procedures for integrating with other platforms.

Key Strengths

  • Easy to use and setup, requiring minimal technical expertise.
  • Responsive and helpful customer support, often available via Zoom calls.
  • Streamlined process for printing Australia Post labels.
  • Saves time on managing shipping and label tasks.
  • Support staff's patience and clarity in instructions.

Common Concerns

  • Issues with billing, such as being charged for a full month after a short trial.
  • Unexpected prompts to upgrade Shopify accounts, leading to account complications.
  • Some difficulties in hearing instructions during setup sessions.
  • Occasionally intrusive customer service communications, including unexpected calls.

Final Thoughts

Overall, the "Australia Post Rates & Labels" app is highly regarded for its functionality and customer support, being a valuable tool for businesses looking to streamline their Australia Post operations. Its ease of integration and time-saving capabilities are frequently highlighted. However, potential users should be aware of the possible challenges related to billing and integration advice. When considering the app, merchants may benefit from closely reviewing the setup requirements and ensuring that support communications align with their preferences.

Mable Direct

Jan 30, 2026  on Shopify

These guys are fantastic! Even at 8.30pm on a friday, I submitted a support request and got a phonecall from a real human within a few minutes and we had my system integration up and running a few minutes later. I can not speak more highly of this team and the quality of their work.

Lusté

Jan 29, 2026  on Shopify

Great support. Happy with the onboarding process and works like a charm. Thanks!

Littlesheep Co Pty Ltd

Jan 23, 2026  on Shopify

Had great support from the team!!!

AUSBIOLABS

Jan 21, 2026  on Shopify

Saved me hours every day fulfilling orders, highly recommend this if you have mypost business. Also great customer support

Bismaroo™

Jan 20, 2026  on Shopify

Brilliant app! Saves up hours everyday! Cannot recommend enough to other business owners!

Betahealth

Jan 20, 2026  on Shopify

Great customer support ,Easy set up. Highly recommended .saves us so much time.

pipiswimwear

Jan 19, 2026  on Shopify

customer service response was very fast, great support for Australian shopify operator. good alternative now that sendle is not working

Hauté Veils

Jan 16, 2026  on Shopify

amazing service! they were a big help!

Ariuna Silver

Jan 16, 2026  on Shopify

Thank you so mch

Coo-Wee

Jan 15, 2026  on Shopify

Very good. Clear and knows exactly where to go. I would recommend Sibi from PluginHive. Thank you :)

Vytadose

Jan 14, 2026  on Shopify

Great customer service

Team Elite

Jan 14, 2026  on Shopify

Great app, solved a lot of issues for us in regards to rates & bulk sending! Very good customer service!

Kanikas Kitchen

Jan 13, 2026  on Shopify

extremely well explained by the staff support team.

Brazilian Style Imports

Jan 12, 2026  on Shopify

Marz The Label

Jan 01, 2026  on Shopify

best service and very helpful

Signs and Digits

Dec 31, 2025  on Shopify

Great App! made my life so easier

Airelab

Dec 17, 2025  on Shopify

fantastic help from sibi! pluginhive i highly recommend

Nungar

Dec 10, 2025  on Shopify

Very pleased with the onboarding support! Manohar made the process extremely easy and was flexible with setting up the meeting time. Very knowledgeable as well.

Naturderm Skincare

Dec 01, 2025  on Shopify

Very user-friendly and easy to use.

WildKind

Nov 28, 2025  on Shopify

very clear explanation easy to understand ! I'm very happy with this app

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