Reviews: Australia Post Rates & Labels

Customer reviews: Australia Post Rates & Labels

Reviews (94)

Overall rating

4.8

5

47
4

2
3
2
1

2

What Merchants Think

The "Australia Post Rates & Labels" app receives largely positive feedback from merchants, who appreciate its ease of use, time-saving features, and excellent customer support. Many highlight the helpfulness and responsiveness of the support team, which contributes to a smooth onboarding process and effective issue resolution. While most users are satisfied, the app does face critique mainly concerning billing and unexpected procedures for integrating with other platforms.

Key Strengths

Easy to use and setup, requiring minimal technical expertise.
Responsive and helpful customer support, often available via Zoom calls.
Streamlined process for printing Australia Post labels.
Saves time on managing shipping and label tasks.
Support staff's patience and clarity in instructions.

Common Concerns

Issues with billing, such as being charged for a full month after a short trial.
Unexpected prompts to upgrade Shopify accounts, leading to account complications.
Some difficulties in hearing instructions during setup sessions.
Occasionally intrusive customer service communications, including unexpected calls.

Final Thoughts

Overall, the "Australia Post Rates & Labels" app is highly regarded for its functionality and customer support, being a valuable tool for businesses looking to streamline their Australia Post operations. Its ease of integration and time-saving capabilities are frequently highlighted. However, potential users should be aware of the possible challenges related to billing and integration advice. When considering the app, merchants may benefit from closely reviewing the setup requirements and ensuring that support communications align with their preferences.

Apex Pioneer

Apr 15, 2025 on Shopify

Thanks Sibi!

Fetch Grooming Supplies

Apr 02, 2025 on Shopify

Loving the app for our business so far. The customer support team are great as well with super fast resplies and a very quick zoom call to fix my integration problem!

SOEK® Australia

Mar 20, 2025 on Shopify

Amazing app! Very helpful staff and extremely responsive to any issues I had. I will recomend this app to everyone. Thanks guys!

Sydney Roosters Foundation Shop

Mar 17, 2025 on Shopify

Thank you very much to Touseef at PluginHive. He assisted me so much in setting this up. It is a much better and reliable platform!

Next Level Skin Pty Ltd

Mar 04, 2025 on Shopify

Amazing app! Great customer service and really helpful to set up. This app works great and helps me run my business so much smoother! I really appreciate their service and highly recommend them :) Sagar was great!

Anzo NS

Mar 04, 2025 on Shopify

Feedback for a Great Customer service officer Touseef A service officer i have ever met. Professional and explains everything in details. I wish him all the best, we need people like him Sher thanks

Hyper Health Sports Nutrition

Feb 19, 2025 on Shopify

Very Easy to use and team is very helpful and friendly.

Bean Bags R Us

Feb 16, 2025 on Shopify

The ongoing support is terrific. I tried the other Australia Post apps and this is the best.

Matcha Lane

Feb 06, 2025 on Shopify

We have been using the app for a month now and it is fantastic. It saves so much time and is super easy to use. The customer service is very responsive and helpful at any time too. I would recommend this app to anyone needing a solution to their Aus Post label printing needs.

Zeya

Feb 06, 2025 on Shopify

Sibi was both very patient and informative, I really appreciate how he went through all the steps with me. Being a notice to technology is not easy, but Sibi has made the process easy

Creative Styling Systems

Feb 04, 2025 on Shopify

Allryte

Dec 17, 2024 on Shopify

Very informative and good introduction to the app over call. Sibi was a great help!

6 Oz. Bakery

Nov 25, 2024 on Shopify

Great app. Love that it makes it easy for aust post to connect. Great support staff and onboarding process. Appreciate the fact that I can talk to person to get help.

Otherside.

Nov 24, 2024 on Shopify

Really helpful and saves a lot of time

House of Walton

Nov 19, 2024 on Shopify

Thankyou for helping me to solve how to generate the labels.

Plus Outdoor

Nov 12, 2024 on Shopify

great app, does the job and the support team is very quick if any error occurs.

The Vilm

Nov 12, 2024 on Shopify

Easy to install and very helpful staff.

Whitsunday Herbal

Nov 09, 2024 on Shopify

Wow! is all i can say, definitely worth having, super simple. They are based in India, clear to understand and very patient. SUPER HAPPY!

The Flea

Nov 04, 2024 on Shopify

I would highly recommend this app. It was easy and the help provided over the zoom call to get it set up was amazing.

ShellBells Reborn Creations

Oct 29, 2024 on Shopify

Thank you very much, Sibi showed me how to set up my shipping profiles, He was very detailed and answered all my questions. It very quick to set up help as I booked this appointment lastnight to get my store back up and running.