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Customer reviews: Asklayer Survey & NPS for pros

Develop by PEAKDIGITAL

Reviews (155)

Overall rating
5

What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

  • Exceptional customer support with fast response times.
  • User-friendly and easy to set up.
  • High response rates and effective feedback collection.
  • Rich customization options, including skip logic and question randomization.
  • Multi-channel survey capabilities.
  • Seamless integration with Shopify and support for flows and automations.
  • Useful features such as data saving and AI-driven insights.

Common Concerns

  • Some users report confusion regarding the availability of a free plan.
  • Occasional bugs, though they are quickly resolved by the support team.
  • Design and translation setup can sometimes feel less intuitive.
  • Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

Fashion forward

May 02, 2025  on Shopify

Super quick and easy to implement. I created post purchase surveys on all 4 of our brands within a matter of minutes!

The Real Real

Apr 30, 2025  on Shopify

Works great. Anthony from their support team was awesome, he helped me configure my survey exactly how I needed it.

beebetrends

Apr 29, 2025  on Shopify

We have been very pleased with using the platform so far. It is extremely intuitive and easy for our entire team to use. We now rely solely on Asklayer for sending surveys like NPS and pop-ups during the customer journey on our site.

Skin_Savvy

Apr 29, 2025  on Shopify

Much higher response rate than other survey apps and I have no idea why... Whatever you are doing Asklayer keep doing it!

My Store

Apr 28, 2025  on Shopify

I don't often write reviews but this app is totally worth it. The support was amazing and the flows integration works flawlessly.

GLAMMCART

Apr 28, 2025  on Shopify

Only app that does it all, enterprise grade app but consumer grade price. Can be installed on post-purchase without Shopify Plus.

Thred Up

Apr 24, 2025  on Shopify

Really awesome app for post-sale surveys. I've barely scratched the surface and it is already very good.

Nasty Gal

Apr 24, 2025  on Shopify

Great app for collecting feedback! Seamless Shopify integration, easy setup, and highly customizable.

Beauty_Buzz

Apr 23, 2025  on Shopify

You are literally leaving money on the table if you don't get data from customers that are purchasing from you. I love this app and it's one of the best investments you can make for your business.

Tobi®

Apr 22, 2025  on Shopify

Very useful app, we get critical customer data from it. Works greay support is amazing, helped us with all our concerns.

Urban Edge

Mar 25, 2025  on Shopify

The surveys can connect to flows and you can use the answers in them for conditionals. I've set up a few customer service flows already and it looks like exactly what I needed.

Eco Glown

Mar 24, 2025  on Shopify

Deep integrations with Shopify flows is such a big help and a big thanks to the support team that helped me set it up.

DovanaEcom

Mar 20, 2025  on Shopify

After testing most of the similar options in the Shopify App Store for a multi-page customer feedback survey, we ultimately chose Asklayer as our solution. Anthony, the founder, was instrumental in helping us tailor the app to our needs and was incredibly responsive to feedback on a couple of features. His support exceeded modern expectations, going above and beyond, which we deeply value.We plan to continue using Asklayer for future customer outreach campaigns and highly recommend it to others looking to implement similar improvements on their sites.

StepsInStyles

Mar 15, 2025  on Shopify

We're happy with the NPS charting features and cross tab functions - really helping us understand our audience.

Vital Toothpaste Tabs

Mar 12, 2025  on Shopify

The AI reads my responses and let's me know what do to - other apps summarise but no other app actually picks up action items. Nothing else can match this.

CozyNestLivingg

Mar 11, 2025  on Shopify

Deep integrations with Shopify flows is such a big help and a big thanks to the support team that helped me set it up.

OGAL

Mar 10, 2025  on Shopify

Skip logic and AI makes this a no-brainer for us. If you are considering other survey apps install and try this one first. You won't be disappointed.

WearNestt

Mar 09, 2025  on Shopify

It was a little confusing at first with the single page survey and email template setup but the documentation is good. Once I got the hang of it it's a great app.

UrbanCoveApparell

Mar 06, 2025  on Shopify

Crosstab analysis is great and Anthonys explanations and help getting started alone are worth the cost.

Serene Spacesss

Mar 01, 2025  on Shopify

Crosstab analysis is great and Anthonys explanations and help getting started alone are worth the cost.

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