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Customer reviews: Asklayer Survey & NPS for pros

Develop by PEAKDIGITAL

Reviews (109)

Overall rating
5

What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

  • Exceptional customer support with fast response times.
  • User-friendly and easy to set up.
  • High response rates and effective feedback collection.
  • Rich customization options, including skip logic and question randomization.
  • Multi-channel survey capabilities.
  • Seamless integration with Shopify and support for flows and automations.
  • Useful features such as data saving and AI-driven insights.

Common Concerns

  • Some users report confusion regarding the availability of a free plan.
  • Occasional bugs, though they are quickly resolved by the support team.
  • Design and translation setup can sometimes feel less intuitive.
  • Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

Glückskind

Feb 09, 2025  on Shopify

wird am Shopify Store mit einem kostenlosen Plan (25 Antworten pro Monat) beworben - diesen Plan gibt es aber gar nicht!

varmley

Jan 26, 2025  on Shopify

The customer service is incredibly fast and provides highly actionable tips to address your needs. I had a survey set up and embedded on a landing page within just 30 minutes, including the time it took to reach out to the team with a question. Truly impressive!

Jestilo

Jan 22, 2025  on Shopify

This app is fantastic—user-friendly with outstanding support. We’ve been using it across multiple markets, and it works well. The only area for improvement would be the translation setup, which needs to be configured for each survey individually. The design can occasionally feel less intuitive, but we’ve always managed to set things up just the way we want. Anthony has been incredibly helpful, providing quick and reliable support. Definitely one of our top Shopify apps.

urban vibe collective

Jan 16, 2025  on Shopify

AskLayer has been a game-changer for our Shopify store! This app provides an intuitive and engaging way to connect with our customers, offering personalized interactions that truly enhance their shopping experience. The customization options are fantastic, allowing us to tailor the interface to match our brand seamlessly.

VAPE4USA

Jan 15, 2025  on Shopify

The ability to use the same survey over many channels is something we've not seen before and it's amazingly helpful

IDIONIC

Dec 26, 2024  on Shopify

Asklayer is very user-friendly and allowed me to quickly and easily get a custom survey up in my store

Aikoko Care

Dec 18, 2024  on Shopify

There was a bug and it got resolved within 2 hours. The support is done in-house and they speak English properly.

Outdoor Adventure Girls

Dec 14, 2024  on Shopify

I tried three of the cheapo survey apps before giving up and paying for this. You get what you pay for, it's true!

Joss Essentials

Nov 18, 2024  on Shopify

Asklayer is really helping us with revenue attribution. The support team gave me beta access to the AI features and they are mind-blowing.

Mendora

Nov 16, 2024  on Shopify

Works really well with flows and automations. Didn't slow my site down at all. I'm really happy with it.

Creation Shop

Oct 27, 2024  on Shopify

Got a much higher response rate than my previous survey app and the support team was great. A little delayed due to being in a different timezone but great. Thanks

Divine Shop

Oct 24, 2024  on Shopify

Asklayer is really helping us with revenue attribution. The support team gave me beta access to the AI features and they are mind-blowing.

Sleek Shields

Oct 23, 2024  on Shopify

Works really well with flows and automations. Didn't slow my site down at all. I'm really happy with it.Thanks

Delightscape

Sep 24, 2024  on Shopify

It does each channel better than the dedicated apps. I’m using post-purchase surveys, emails and exit surveys.

Celestial Drift

Sep 22, 2024  on Shopify

Asklayer is already the best tool in my arsenal, the team helped me connect it to Slack and get realtime feedback from customers.

Pasta Sauce Kitchen

Sep 19, 2024  on Shopify

元々はCRM向上のために、チェックアウト完了画面でのアンケートに導入しましたが、使い勝手が良いので他にも様々な場所にアンケートが設置でき、非常に便利です。 日本のスタッフの方がいるので分からない時も安心して聞けますし、 困ったことや要望にも迅速に対応いただきました。非常に助かりました。

Equiluxe Tack

Sep 11, 2024  on Shopify

Absolutely love this app! It does everything I could possibly want it to do, is fast and user friendly, customizable, and the support is friendly. There's no reason to use any other paid app out there.

Kroop's

Aug 21, 2024  on Shopify

It is still fairly new to our site but the app is working great. No complaints. It is easy to use and works as it should.

Health & Joy

Aug 15, 2024  on Shopify

This app works perfectly with my Shopify store. The surveys are easy to create, and the feedback helps us improve our store. Great app!

Beauty Vault

Aug 02, 2024  on Shopify

Using it for post purchase and it's really good with flows. Our dev has built some complex conditionals that aren't possible with other apps.

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