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Customer reviews: Asklayer Survey & NPS for pros

Develop by PEAKDIGITAL

Reviews (127)

Overall rating
5

What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

  • Exceptional customer support with fast response times.
  • User-friendly and easy to set up.
  • High response rates and effective feedback collection.
  • Rich customization options, including skip logic and question randomization.
  • Multi-channel survey capabilities.
  • Seamless integration with Shopify and support for flows and automations.
  • Useful features such as data saving and AI-driven insights.

Common Concerns

  • Some users report confusion regarding the availability of a free plan.
  • Occasional bugs, though they are quickly resolved by the support team.
  • Design and translation setup can sometimes feel less intuitive.
  • Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

Aikoko Care

Dec 18, 2024  on Shopify

There was a bug and it got resolved within 2 hours. The support is done in-house and they speak English properly.

Outdoor Adventure Girls

Dec 14, 2024  on Shopify

I tried three of the cheapo survey apps before giving up and paying for this. You get what you pay for, it's true!

Joss Essentials

Nov 18, 2024  on Shopify

Asklayer is really helping us with revenue attribution. The support team gave me beta access to the AI features and they are mind-blowing.

Mendora

Nov 16, 2024  on Shopify

Works really well with flows and automations. Didn't slow my site down at all. I'm really happy with it.

Creation Shop

Oct 27, 2024  on Shopify

Got a much higher response rate than my previous survey app and the support team was great. A little delayed due to being in a different timezone but great. Thanks

Divine Shop

Oct 24, 2024  on Shopify

Asklayer is really helping us with revenue attribution. The support team gave me beta access to the AI features and they are mind-blowing.

Sleek Shields

Oct 23, 2024  on Shopify

Works really well with flows and automations. Didn't slow my site down at all. I'm really happy with it.Thanks

Delightscape

Sep 24, 2024  on Shopify

It does each channel better than the dedicated apps. I’m using post-purchase surveys, emails and exit surveys.

Celestial Drift

Sep 22, 2024  on Shopify

Asklayer is already the best tool in my arsenal, the team helped me connect it to Slack and get realtime feedback from customers.

Pasta Sauce Kitchen

Sep 19, 2024  on Shopify

元々はCRM向上のために、チェックアウト完了画面でのアンケートに導入しましたが、使い勝手が良いので他にも様々な場所にアンケートが設置でき、非常に便利です。 日本のスタッフの方がいるので分からない時も安心して聞けますし、 困ったことや要望にも迅速に対応いただきました。非常に助かりました。

Equiluxe Tack

Sep 11, 2024  on Shopify

Absolutely love this app! It does everything I could possibly want it to do, is fast and user friendly, customizable, and the support is friendly. There's no reason to use any other paid app out there.

Kroop's

Aug 21, 2024  on Shopify

It is still fairly new to our site but the app is working great. No complaints. It is easy to use and works as it should.

Health & Joy

Aug 15, 2024  on Shopify

This app works perfectly with my Shopify store. The surveys are easy to create, and the feedback helps us improve our store. Great app!

Beauty Vault

Aug 02, 2024  on Shopify

Using it for post purchase and it's really good with flows. Our dev has built some complex conditionals that aren't possible with other apps.

Boys Footwear Hub

Aug 02, 2024  on Shopify

We've been using it for a few days now and are collecting much more feedback than we had been previously. Having the data saved even if they don't complete the whole survey is really helping us.

Brick Me

Aug 01, 2024  on Shopify

I tested lots of survey apps and this one takes the crown! Very easy to use, lots of customization options, great reports, and the support is just stellar! I asked for a feature I was missing and they added it the next day! Highly recommend.

WatchVista Boutique

Jul 29, 2024  on Shopify

Surveys are easy to make and the surveys themselves are really user friendly for my customers. Amazingly high response rate.

Legends Hair care

Jul 23, 2024  on Shopify

Super flexible and works well with Shopify flows. We are using it for traffic attribution and conversion optimization with NPS and open questions. How is this free?!

Time Savvy

Jul 17, 2024  on Shopify

Asklayer has made collecting customer feedback more easy. The skip logic and question randomization keep things neat and organized. Great app!

Baby Bliss

Jul 11, 2024  on Shopify

This app has awesome features like skip logic and question randomization. It’s easy to make surveys and get good feedback. Loved it!

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