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Customer reviews: Asklayer Survey & NPS for pros

Develop by PEAKDIGITAL

Reviews (109)

Overall rating
5

What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

  • Exceptional customer support with fast response times.
  • User-friendly and easy to set up.
  • High response rates and effective feedback collection.
  • Rich customization options, including skip logic and question randomization.
  • Multi-channel survey capabilities.
  • Seamless integration with Shopify and support for flows and automations.
  • Useful features such as data saving and AI-driven insights.

Common Concerns

  • Some users report confusion regarding the availability of a free plan.
  • Occasional bugs, though they are quickly resolved by the support team.
  • Design and translation setup can sometimes feel less intuitive.
  • Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

Boys Footwear Hub

Aug 02, 2024  on Shopify

We've been using it for a few days now and are collecting much more feedback than we had been previously. Having the data saved even if they don't complete the whole survey is really helping us.

Brick Me

Aug 01, 2024  on Shopify

I tested lots of survey apps and this one takes the crown! Very easy to use, lots of customization options, great reports, and the support is just stellar! I asked for a feature I was missing and they added it the next day! Highly recommend.

WatchVista Boutique

Jul 29, 2024  on Shopify

Surveys are easy to make and the surveys themselves are really user friendly for my customers. Amazingly high response rate.

Legends Hair care

Jul 23, 2024  on Shopify

Super flexible and works well with Shopify flows. We are using it for traffic attribution and conversion optimization with NPS and open questions. How is this free?!

Time Savvy

Jul 17, 2024  on Shopify

Asklayer has made collecting customer feedback more easy. The skip logic and question randomization keep things neat and organized. Great app!

Baby Bliss

Jul 11, 2024  on Shopify

This app has awesome features like skip logic and question randomization. It’s easy to make surveys and get good feedback. Loved it!

Fromagerie du Château

Jun 27, 2024  on Shopify

C'est vraiment Top cette application! nous l'utilisons actuellement en Post Purchase pour savoir par quel levier les clients arrivent chez nous et ca nous aide à diriger nos publicités. Nous allons tester les autres options pour voir toute l'étendu de cette application. Merci à vous

bestelectronic.de

Apr 22, 2024  on Shopify

Really nice App! Great overview. Builded in smoothly! I can highly recommend. Many nice options like different questions on different URLs. So important!

swiftmart

Mar 19, 2024  on Shopify

Good app Crosstab is really helpful Support was amazing thanks Anthony I'm capturing 2x the data through this app than my previous surveys. Big thanks to the support team helping me set up marketing automations too

ElecHubshop

Feb 26, 2024  on Shopify

I'm impressed with it. very easy to use and it has a wide range of features I would highly recommend Asklayer who is looking for a way to improve their customer experience.

Quirk Sync

Feb 24, 2024  on Shopify

Asklayer gets the job done. I’ve customized surveys to match my store’s look and feel. The skip logic and question randomization keep things organized. If you want hassle-free feedback, give Asklayer a try.

Daily Bazaar

Feb 15, 2024  on Shopify

I can believe this is free, it’s better than the most expensive options on the store

SwiftStyle Hub

Feb 09, 2024  on Shopify

I've been using Asklayer from last month and I'm impressed with it. made easy to collect feedback from my customers. The surveys are easy to create and customize, and the reporting features are great. recommend to those who wants to get serious about customer feedback.

Wraptious

Dec 07, 2023  on Shopify

A great place to build a survey. I had some queries and got fast and useful feedback. The only thing missing for me is a question where you can rank the answers, and this doesn't exist. The team are adding it to their backlog though, so it's great that they're taking the feedback. I can't complain!

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