Reviews: Asklayer Survey & NPS for pros

Customer reviews: Asklayer Survey & NPS for pros

Reviews (79)

Overall rating

5

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What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

Exceptional customer support with fast response times.
User-friendly and easy to set up.
High response rates and effective feedback collection.
Rich customization options, including skip logic and question randomization.
Multi-channel survey capabilities.
Seamless integration with Shopify and support for flows and automations.
Useful features such as data saving and AI-driven insights.

Common Concerns

Some users report confusion regarding the availability of a free plan.
Occasional bugs, though they are quickly resolved by the support team.
Design and translation setup can sometimes feel less intuitive.
Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

VelVour

May 06, 2025 on Shopify

Fashion forward

May 02, 2025 on Shopify

Super quick and easy to implement. I created post purchase surveys on all 4 of our brands within a matter of minutes!

Luxe living store

May 01, 2025 on Shopify

Price is worth it for sure.

Horra Tarot

May 01, 2025 on Shopify

This app is easy to use and has excellent customer service!

Everlane

Apr 30, 2025 on Shopify

Easy to use app with awesome customer service.

Fabletics

Apr 30, 2025 on Shopify

Keine Beschwerden. Der support war schnell.

The Real Real

Apr 30, 2025 on Shopify

Works great. Anthony from their support team was awesome, he helped me configure my survey exactly how I needed it.

beebetrends

Apr 29, 2025 on Shopify

We have been very pleased with using the platform so far. It is extremely intuitive and easy for our entire team to use. We now rely solely on Asklayer for sending surveys like NPS and pop-ups during the customer journey on our site.

Lulu Lemon

Apr 29, 2025 on Shopify

Works great and good support.

Skin_Savvy

Apr 29, 2025 on Shopify

Much higher response rate than other survey apps and I have no idea why... Whatever you are doing Asklayer keep doing it!

Beauty_Craft

Apr 29, 2025 on Shopify

Really will crafted app, great UI and experience.

Shak Fifth Avenue

Apr 29, 2025 on Shopify

Really easy to set up and a huge number of question types.

lootbyblue

Apr 29, 2025 on Shopify

Works well with Shopify flows.

Good Fair

Apr 29, 2025 on Shopify

Using it on about 7 stores now and will keep adding them. It's great.

My Store

Apr 28, 2025 on Shopify

I don't often write reviews but this app is totally worth it. The support was amazing and the flows integration works flawlessly.

GLAMMCART

Apr 28, 2025 on Shopify

Only app that does it all, enterprise grade app but consumer grade price. Can be installed on post-purchase without Shopify Plus.

Spoil_Men's

Apr 28, 2025 on Shopify

Works great and they gave me access to the customer metafield writing functions. Really useful.

Terre Blue

Apr 28, 2025 on Shopify

Working well so far.

Nord Strom

Apr 28, 2025 on Shopify

Just getting started but Anthonys help was amazing.

Bergdrof Goodman

Apr 27, 2025 on Shopify

Support was great, they helped with shopify flows and we got it running quickly.