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Customer reviews: Apptile ‑ Mobile App Builder

Develop by Apptile

Reviews (168)

Overall rating
5

What Merchants Think

Merchants generally express strong satisfaction with "Apptile ‑ Mobile App Builder". The platform is praised for its ease of use, the speed of app development, and exemplary customer service. Most users highlight the app's contributions to enhancing customer shopping experience and facilitating business growth. However, there are occasional concerns reported regarding customer service and the functionality of certain features.

Key Strengths

  • Exceptional customer service that is responsive and helpful in troubleshooting and customization.
  • Ease of app setup and user-friendly interfacing.
  • High levels of customization with diverse design options and features.
  • Swift transition and app deployment process.
  • Strong support for integrations, beneficial for live sellers.
  • Intuitive design tools allowing merchants to create apps that reflect their brand identity.

Common Concerns

  • Instances of poor communication and unresponsiveness from the customer support team.
  • Reported bugs and glitches, though often addressed promptly.
  • Lack of responsive mobile editing options for managing the app on the go.
  • Occasional issues with app updates and feature improvements.

Final Thoughts

Overall, "Apptile ‑ Mobile App Builder" is well-received by most users, who appreciate its user-friendliness and comprehensive customer service. While there are some areas for improvement, particularly in communication consistency and advanced feature deployment, the app remains a recommended choice for businesses seeking flexible app solutions that align with their brand and operational needs.

Infinite Treasures Website

Feb 06, 2025  on Shopify

I am just getting started with the app. I am excited to see all the difference it will be in running my live shows and the experience it will give my customers while shopping with me. Thank you Apptile for all your help and assistance in setting up my app.

White Peony Boutique

Jan 23, 2025  on Shopify

Apptile has been a blessing truly to our business. There customer service is TOP NOTCH. Truly have gone above and beyond in helping us create our CUSTOM APP. They have worked so hard with us to figure out our needs and asks for our business and truly appreciate them digging into anything that we may want to add or have questions about. Could not recommend them more and excited to continue this relationship to create an easy shopping experience for our customers!

The Shoppe at Coldwater

Jan 12, 2025  on Shopify

So far, so good! I have really enjoyed this team and they are very responsive. My feedback from customers has been great and it seems like there are a lot of features that will continue to roll out in 2025!

Spark*l

Dec 16, 2024  on Shopify

We've been very happy with Apptile. They have been fantastic to work with and extremely responsive. Thus far, their developers have turned around any issues within 24 hours and they have handled all our custom requests. We highly recommend them!!

coastaltansandboutique-011c

Dec 03, 2024  on Shopify

This is my first experience with having an app, and the help I have received is outstanding. This was processed and handled very fast and effortlessly. I can't wait to have all my customers join!! Thank you so much Apptile.

Felecia Bella

Nov 14, 2024  on Shopify

So far, everything seems easy to use and very user-friendly. The team was incredibly helpful in setting up the app and walking me through how it works on the back end.

Primrose Signature Boutique

Nov 13, 2024  on Shopify

The APPTILE app was very easy to use and the customer srevice was excellent! Got this done in 3 meetings with Apptile.

Marko Franc

Nov 06, 2024  on Shopify

Apptile has been brilliant. Extremely easy to set up and very fast process from design to live on the App Store took less than a week. Support has been brilliant throughout also.

Hello Peach

Oct 29, 2024  on Shopify

Apptile set up has been so wonderful. The team (Rajani T) did a wonderful job creating the app for me and then walking me through how through how to use it. I am very greateful for Apptile!!

2313 Glitter Ave Boutique

Oct 27, 2024  on Shopify

We have been very happy with out switch to Apptile from our previous live selling platform. The entire team is extremely responsive and has implemented almost every single feature we've requested! Our customers have responded well and our sales have stay consistent which is a true testament to the team at Apptile working hard to make sure that their app is user friendly and customizable to our boutique and customer needs! We would definitely recommend to any live selling boutiques or those in need of a beautiful app!

Erin.Lane Bags

Oct 20, 2024  on Shopify

I switched to Apptile from another app company, and have been impressed with the customization of the app, how attentive the support is and how seamlessly they were able to transition my app quickly. The team is very knowledgeable, and having spoken to the co-founder several times, including for my discovery call, I feel very confident with the switch. The team is wonderful and this feels more like a platform that is dedicated to my success without charging me for that success. Very hopeful and excited to kick off the holiday season with my new app on Apptile.

The Barn Boutique

Oct 15, 2024  on Shopify

Great customer service and so easy to get started! So glad I picked Apptile to help my customers easily find things they love at my boutique!

Vastranand

Oct 15, 2024  on Shopify

I’ve been working with Apptile for 5.5 months and my experience has been overwhelmingly negative. Here are the main issues I've encountered: Poor Communication: The team is unresponsive. I’ve emailed the founder and received no reply, and there is no support through email or other channels. Service Quality: The service has been subpar, with frequent signal issues and little to no improvement despite multiple app updates promised to fix problems. Lack of Accountability: There seems to be no concern for client satisfaction or company reputation. My attempts to resolve issues have gone unanswered. Not Recommended for Small and Medium Businesses: If you’re a small or medium-sized business, I strongly advise against using this app. It feels like a funding-based game rather than a service-oriented company. Documentation of Communication: I have all emails and WhatsApp communications to back up my claims. With 15 years in tech, I can confidently say that this company has not met my expectations. If you value responsiveness and quality, look elsewhere.

The Pink Tulip Clothing

Oct 06, 2024  on Shopify

Apptile's customer service is exceptional! I have never worked with anyone in this industry that has ever been as quick at getting things resolved or taken the initiative to make things work for us that aren't necessarily included in their app functions. They have gone above and beyond for us and I would choose them over again! I also love their analytics and ease of use. Highly recommend working with Apptile!

Poppy and Polka Dot Boutique

Sep 29, 2024  on Shopify

Apptile has been a great transition from our previous app host- Comment Sold. Creating and designing the app is easy- I love how you can update and redesign in minutes. Support has been great too, they are helpful when issues arise and can usually help figure things out in a day.

Villari Chic

Sep 24, 2024  on Shopify

I recently switched from a different app provider to AppTile for the ease of my app being connected to my website through Shopify. AppTile was extremely easy to work with. They were there for any questions, hopped on calls when needed, and open to my ideas & requests. I'm very happy with how my new app has been working & am glad I made the switch!

Allyriane Briard

Sep 19, 2024  on Shopify

We absolutely love apptile. Their customer service is incredible and they fix any issues we have immediately. Done

The Brush Boutique

Sep 16, 2024  on Shopify

AppTile is the third mobile app company I have worked with for my business and I feel that all of the “wish list” items that I kept building while with the prior apps are all satisfied with AppTile. The developer team has been extremely receptive and available when needed, walking me through all of the transition and setting me up for success. I feel extremely confident that this app is going to provide our customers with an experience they will love!

KOFE HY

Sep 16, 2024  on Shopify

Had a great experience with Apptile thus far, it didn’t take too long to get it set maybe 2 weeks for me, I do wish they had a mobile version of their app for me to make updates to my store easily when I’m on the go. But the customer service is great I always get a quick response! I’m happy never thought I’d have an app!!

Sincerely G&G

Sep 08, 2024  on Shopify

We absolutely love apptile. Their customer service is incredible and they fix any issues we have immediately. We used other app builder programs and it was so difficult to contact support staff. They make the process seamless!

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