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Customer reviews: Appstle℠ Loyalty & Rewards

Reviews (417)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive view of "Appstle℠ Loyalty & Rewards," praising both its comprehensive features and outstanding customer support. Many users highlight the app's ability to integrate smoothly with their existing Shopify stores and its flexibility in customizing loyalty programs. The support team receives consistent praise for being responsive and helpful, often going above and beyond to assist users with any queries or issues.

Key Strengths

  • Exceptional customer support with quick response times.
  • Comprehensive features for managing loyalty programs, including customizable options.
  • Cost-effective, offering excellent value for the price.
  • Seamless integration with Shopify and other Appstle products.
  • User-friendly interface that allows for easy setup and management of loyalty programs.

Common Concerns

  • Some users find the app complex and time-consuming to learn.
  • Navigational and customization options require guidance for less tech-savvy users.
  • Lack of some advanced features like automated discounts for VIPs and certain tiers renewal options.
  • Occasional issues with email template customization and integration features.

Final Thoughts

Overall, "Appstle℠ Loyalty & Rewards" receives high marks from merchants for its rich feature set and exceptional customer service. While there are some areas for improvement, particularly related to learning curve and certain feature enhancements, the overall consensus is that the app provides excellent value and support for businesses looking to grow customer loyalty and engagement.

Wild Ice Botanicals

Jul 31, 2024  on Shopify

This is a very robust app with all the loyalty features we needed, and at a very reasonable price. Visual customization of the widget isn't as easy as with some others, but they allow access to a CSS panel and HTML injection, which, if you're a little savvy, give more control than the competition. Probably the best part of working with Appstle is their 24/7 support team, and it truly is 24/7. Occasionally something needs to be escalated, but even then they always get back to you within a day or so. Easy 5/5 stars.

Oleia Oil

Jul 31, 2024  on Shopify

This app is the best among the loyalty and rewards apps that I have tried. Best price, awesome support team. Highly recommended!

LOZURI

Jul 29, 2024  on Shopify

Out of all the loyalty apps, the Appstle Loyalty has checked off all the boxes to build a loyalty program that works. The biggest feature needed was the delay in issuing points for anti-fraud purposes. It's hard to believe that so many other apps miss this crucial feature. We look forward to working with Appstle more in the future along with their other suite of apps. The support is fast and amazing as well.

VEMMiNA

Jul 29, 2024  on Shopify

Great features, quick support and customization possible.

Hobby Factory

Jul 29, 2024  on Shopify

Great app works without a problem and customer service is fast and top-notched!

Baggie's Deli

Jul 28, 2024  on Shopify

Very happy with this app. I installed it when it first started out. The features were solid then, but it wasn't perfect. Overtime they have made lots of improvements in terms of performance but also richer features and improved email templates. This is a proper product company that takes on customer feedback. The support team are also very responsive and helpful.

Coreskin

Jul 27, 2024  on Shopify

great app - I appreciate that they have a free plan for small businesses that also includes the Klaviyo integration. I had multiple requests and questions for their support team and received much help. I appreciate the support team.

Wild & Pacific Colombia

Jul 18, 2024  on Shopify

Very friendly support team

Velveux

Jul 17, 2024  on Shopify

I like this app and i like the customer service as well, Jacksons provided me very well BIG PULL UP!!!

Jewelry1000

Jul 16, 2024  on Shopify

I have tried 2 apps before and uninstalled them both. Then I found this app. It meets most of my needs: 1. Free plan allows up to 500 orders per month. 2. I can integrate the "acquire points" block to the product page. Although integration to checkout page requires Shopify Plus plan, this is the most generous app I found so far. 3. The support team responds quickly and professionally. I highly recommend this app.

The Gourmet Delights (Official)

Jul 15, 2024  on Shopify

The Appstle support team is always helpful and do their best to provide their assistances. Would recommend to anyone looking to add a loyalty reward App for their customers.

Blueberry Papeterie

Jul 09, 2024  on Shopify

always a good service! Thank you Jackson for your time!

Outer Space Distribution

Jul 07, 2024  on Shopify

Craft Emporium

Jul 04, 2024  on Shopify

It's a great app, and the support is really amazing!

Bibim Paws

Apr 27, 2024  on Shopify

Setting up was easy and was helped every step of the way

Roeloffs Candles & Home Decor

Apr 25, 2024  on Shopify

Such a great customer service!! Replied within 2 minutes and instantly helped me with changing the colors so the loyalty program fits my webdesign. Shout out to Nancy for her great help and kind advice.

The Christmas Light Emporium

Apr 24, 2024  on Shopify

We've been through the ringer with a couple of the well known entities in the loyalty space. After being tired of constantly feeling like we were getting gauged on price and then being provided with lackluster support, we gave Appstle a try and WOW! I am so glad we did. So far, the price is more than fair and the support is unbelievable. We've needed a little help getting familiar with the app, setting up our program and moving existing points over form another platform. The team at Appstle has responded immediately to every request and gone above and beyond to help us even with the little things. Very happy customer here.

ACS Hobbies

Apr 24, 2024  on Shopify

Would recommend. Had some difficulties getting certain things to work, but dev helped us figure out what we were doing wrong. App seems to do exactly what it's supposed to. Very appreciative of the quick response to our needs.

Slide Campus

Apr 22, 2024  on Shopify

Mona was an amazing assistant :) Also any time I had any complication this team helped me really fast.

DK Beauty

Apr 22, 2024  on Shopify

Easy to use and good help/chat in a very timely manner

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