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Customer reviews: Appointment Booking App Apntly

Develop by Shopify

Reviews (1,318)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Apntly Appointment Booking App". Users highlight its ease of integration with Shopify and its straightforward functionality. Many have expressed appreciation for the excellent customer support, notably from Sam, who is consistently praised for his prompt and effective assistance. Merchants find the app particularly beneficial in simplifying booking processes, with many favoring it over previous solutions they have used.

Key Strengths

  • Seamless integration with Shopify and ease of setup
  • Exceptional customer service with quick response times
  • Highly customizable features to fit different business needs
  • User-friendly interface and intuitive design
  • Cost-effective pricing structure
  • Reliable follow-up system to avoid missed appointments
  • Flexibility in handling different types of bookings

Common Concerns

  • Some users experienced a delay in appointment time updates
  • The need for improvements in spell/grammar checking in modals and emails

Final Thoughts

"Apntly Appointment Booking App" has received overwhelmingly positive feedback from merchants, who appreciate its ease of use, integration capabilities, and outstanding customer service. Despite some minor concerns, the app is well-received for its functionality and customization options, making it a valuable tool for businesses looking to streamline their appointment booking process.

Radical Creative Business Solutions

Dec 24, 2025  on Shopify

So far so good with this app & their support!! I've not actually booked any services through it yet, but the setup was easy and integration with Google Calendar & Zoom was seamless. I contacted Sam on their support team to help me add the button to the appropriate service page as I had some custom code on my products that was blocking this app's button - and Sam had this done perfectly within 24 hours. They responded promptly to let me know and even offered to make further customizations to the booking popup modal to match my theme (wasn't needed, but still very nice of them to offer!) Very affordable for the pro plan (only $9 per month) and great support! Keep up the good work, team! :)

Pen Realm

Dec 23, 2025  on Shopify

Great app that does exactly what I need it to do. Setup was straightforward, the features are intuitive, and everything has worked smoothly right from installation. I did run into a small hiccup early on, but the support team responded quickly and resolved the issue without any hassle. Their responsiveness and knowledge really stand out, and it’s clear they care about both the product and their users. If you’re on the fence, I’d absolutely recommend it.

fishin' with Fergy

Dec 22, 2025  on Shopify

Easy to use and setup and very well priced. Customer service is good with the developer replying to my setup questions personally and making suggestions on making my page look better. Highly recommend

A Diamond in the North

Dec 22, 2025  on Shopify

I switched from Square appointments to Apntly because I wanted one seamless flow of payments through only one platform (Shopify), and this is the best app. It has everything you would need and great customer service. They are super fast to respond and help with anything you need help with! I highly recommend!

Cool Girl Nails

Dec 16, 2025  on Shopify

Super easy to sign up and put in all your info and they help customize to your brand colors! and customer service is super helpful!

KHAD

Dec 16, 2025  on Shopify

They app is very seamless and easy to navigate, i love the fact that the help chat is a real person and not a bot, that way my issues are resolved in a timely manner.

Phat Bath & Body

Dec 15, 2025  on Shopify

I am very happy with this app. I use it on both of my websites and have found it to be very useful and fairly easy to setup. I'm a little tech savvy, but no where near a developer level and Sam has been there to help, with a response time of less than 10 minutes day or night. The price for the app I find to be extremely reasonable for the tons of features it provide. Definitely recommend this app for small business booking.

This Time Tomorrow

Dec 15, 2025  on Shopify

Pretty easy to use. Sam responded to my troubleshooting request and solved the problem for me immediately.

American Pastime Sports

Dec 11, 2025  on Shopify

This is well-built, reliable booking solution with excellent customer support. We have tried several 3rd party software booking apps to date and have wanted to build a Shopify site for years. Until now we were not able to find a reservation software dynamic enough for our business using Shopify. We recommend Apntly for any business needing to book appointments as its primary revenue stream. Thank you!

Hai Ge Ji Hainanese Chicken Rice

Dec 11, 2025  on Shopify

Apntly has been easy to use and works smoothly for our booking needs. The setup is straightforward and the support team is very responsive. Although there are certain features the app does not offer yet, it still performs well for managing appointments and remains a reliable choice for daily operations.

faithrowanleeves

Dec 10, 2025  on Shopify

So far it's been brilliant. Really easy to set up and Sam has been brilliant at responding to my messages reguarding help tweaking the booking page to work for me and my business. Thank you Sam

Bohemi

Dec 09, 2025  on Shopify

This app works great for all my needs. I've used it for the last three years. Developer is extremely responsive and helpful. Highly recommend for Shopify stores.

Pandr

Dec 09, 2025  on Shopify

Great app that delivers exactly what it promises. Setup was simple, the features are intuitive, and everything has run smoothly from day one. What really sets it apart, though, is the support: responsive, knowledgeable, and genuinely first-class. It’s clear the team cares about their users and the product. If you’re considering it, go for it — you won’t be disappointed!

LUXXGLOW WELLNESS

Dec 09, 2025  on Shopify

This is my favorite booking APP. very user friendly and customer services is always there to assist if need help. I have been using this app for over two years and will not change to another. this is a great APP

Soul Goodness

Dec 04, 2025  on Shopify

App is very easy to use. And customer service Sam was very efficient and explanations were very easy to direct me to where I needed to go to make my amendments. I highly recommend use of the app. Especially if you are only starting out and need a comprehensive calendar for bookings.

Nekko.fr

Dec 04, 2025  on Shopify

Super application pour planifier des rendez-vous ! Tout est fluide et très facile. Le développeur est très réactif et serviable.

Miriam James

Dec 04, 2025  on Shopify

Works great! Very fast response time from support. I was having problems, but they helped me fix them under 1 minute.

A_STUDIO

Dec 02, 2025  on Shopify

Very helpful and responsive support - so far it's ticking all the boxes and so much cheaper than alternatives.

LageLab

Dec 02, 2025  on Shopify

I downloaded the app and was up and running within minutes. When there was a small issue with the button, I used the chat and got help within a couple of minutes! So impressed!

Aja Jewels

Nov 24, 2025  on Shopify

The appointment system has been incredibly helpful in organizing our workflow. It’s easy to set up, simple for customers to use, and keeps everything running smoothly even during busy periods. The interface is intuitive, the reminders work perfectly, and overall it has made our scheduling process much more efficient. Highly recommended for anyone looking for a reliable and user-friendly booking solution.

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