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Customer reviews: Appointment Booking App Apntly

Develop by Shopify

Reviews (1,347)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Apntly Appointment Booking App". Users highlight its ease of integration with Shopify and its straightforward functionality. Many have expressed appreciation for the excellent customer support, notably from Sam, who is consistently praised for his prompt and effective assistance. Merchants find the app particularly beneficial in simplifying booking processes, with many favoring it over previous solutions they have used.

Key Strengths

  • Seamless integration with Shopify and ease of setup
  • Exceptional customer service with quick response times
  • Highly customizable features to fit different business needs
  • User-friendly interface and intuitive design
  • Cost-effective pricing structure
  • Reliable follow-up system to avoid missed appointments
  • Flexibility in handling different types of bookings

Common Concerns

  • Some users experienced a delay in appointment time updates
  • The need for improvements in spell/grammar checking in modals and emails

Final Thoughts

"Apntly Appointment Booking App" has received overwhelmingly positive feedback from merchants, who appreciate its ease of use, integration capabilities, and outstanding customer service. Despite some minor concerns, the app is well-received for its functionality and customization options, making it a valuable tool for businesses looking to streamline their appointment booking process.

Jewels of St Leon

Feb 02, 2026  on Shopify

Well what a surprise this app has been, the setup was easy and the implentation has gone smoothly. When I had questions the support has been amazing and of the various apps that I have installed this one has shown above the rest. I have installed the scheduling app to handle appointments for my jewellery studio from Permanent Jewellery Appointments, Engagement Ring Consultations and other services I offer. It has all the features that I need. - Ian St Leon Jewels of St Leon

Grandma Baby Apothecary

Jan 31, 2026  on Shopify

wow the service is amazing and I converted from acuity to this app so easily, for less than half of what I was paying. very thankful!

Ayurveda Love

Jan 30, 2026  on Shopify

Sam has been exceptional in handling the Appointly app on Shopify. He responds incredibly quickly and takes the time to make thoughtful, high-quality changes. His proactive support and technical skill have made a significant positive impact. It’s a pleasure working with him.

GFW Clothing

Jan 29, 2026  on Shopify

App works well. I needed a bit of help with a couple of things and Sam responded really quickly and was super helpful.

Unsolicited Plant Talks

Jan 28, 2026  on Shopify

Very helpful app that has been a huge help with schedule visits form our customers. The support team is also fantastic and responded quickly and handling all of our requests as we needed.

Photo studio NDSCLSD

Jan 27, 2026  on Shopify

this is a great app, the free version is just enough for what I need, and Sam is always very responsive and of great help. I strongly recommend using this app if you need to easily edit the available timeslots. Another feature i love is the integration of my google calendar to my shopify. Again we love Sam, he'll help you set it up step by step if you're a noobie like me :)

LUMÉA Smile

Jan 27, 2026  on Shopify

If you need a booking app, this is the best one! I've tried all the others, they don't even come close to this one! Not to mention Sam's customer service! We have been using this app for years now and have just launched our second web store, there wasn't a question which booking app to get :)

Ladder Creek

Jan 25, 2026  on Shopify

Sam, the app founder and developer himself, answered my questions and got my app set up in no time. Very helpful and quick in his response time. That is a first! I'm not very tech saavy, so appreciate patient and clear help.

OM Greta Therapies

Jan 23, 2026  on Shopify

App simpler to use than other appointment booking apps I've tried so far, and the customer support was very quick, wasn't expecting anything until a day later, but the reply came in 5 minutes later Appreciated Sam

Stonhart

Jan 23, 2026  on Shopify

Sam is incredibly responsive and helpful. He is always available and truly cares about the client experience

Studio12

Jan 21, 2026  on Shopify

Apntly has made booking appointments easy for our customers. The setup was straightforward and the app works well with our store flow. Support team is responsive and helpful.

Protecta

Jan 21, 2026  on Shopify

Es increíble poder trabajar con Sam, la atención al cliente fue inmediata y la aplicación en general tiene todo lo que necesito para mi negocio

BNDCION

Jan 19, 2026  on Shopify

I'm fairly new to the platform but it has been extremely easy to navigate through. If I'm needing clarification or guidance, customer service is quick to respond and really kind with assistance.

Ryan James Jewellery

Jan 19, 2026  on Shopify

This app is super easy to set up and use! Sam is incredibly helpful and responsive to any requests to make the app run perfectly Really happy with how easy it is for customers to make appointments. I highly recommend this app for anyone that wants to streamline their appointment booking system.

Celedore

Jan 19, 2026  on Shopify

The app has worked great for our website/customers so far. We had to sort our some set up kinks with our web team and the app support was super helpful and responsive. So far so good and would recommend.

Mushiya Beauty

Jan 19, 2026  on Shopify

Overall I am happy. It does not have all the bells and whistles like more advanced and established apps, but for this price point, it does well. Sam is awesome with the support.

Andrea Mueller

Jan 19, 2026  on Shopify

I got assistance with minutes, and I really appreciate that I got to chat with a human! Finding the right app can be daunting when there are so many to choose from so it's great when I can keep with something I know how to interact with. Would recommend to other small business owners, looking for a straight and simple "booking" plug-in for their Shopify website.

Bespoke Hat Co

Jan 17, 2026  on Shopify

This app makes booking our Hat Bar Parties a breeze. We never worry about missing a booking or being double booked. Our booking is on auto pilot.

Glowly

Jan 15, 2026  on Shopify

The installation was quick and easy and the customer support is extremely helpful. A great app overall!

Rosalique UK

Jan 14, 2026  on Shopify

Only just started using this app but it seems to have all the functionality we need, it's very affordable and the support is very responsive. Very good experience so far

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