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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Elmundo

Nov 06, 2024  on Shopify

Aanya Srivastava was very nice and thank you for your help

Gifts LA

Nov 05, 2024  on Shopify

I am very happy with the support. Thank you

Desire Btq

Nov 05, 2024  on Shopify

very helpful guided step by step to import products to Amazon. Template feature helps to upload products in bulk.

WesterWerk

Nov 05, 2024  on Shopify

Stop2Shop

Nov 04, 2024  on Shopify

brilliant service helped with my problems quickly and professional

COMEUP AMAZON

Nov 03, 2024  on Shopify

GOOD service

Bety Smart

Oct 29, 2024  on Shopify

excellent app, wonderful customer service guided for for GTIN exemption approval and help me in product upload by Shadab. I recommended the services.

Christmas Trees In The Mail

Oct 27, 2024  on Shopify

I highly recommend this company. Ive used their applications for my etsy, wal mart, and amazon integration. First of all, its an easy to use and effective application. It has everything you need to connect your shopify store. The main reason why i recommend these guys is their customer support. They go above and beyond to take acre of any questions. They take the time to show you all the features and how to use the app efficiently. They are always available if a question arises

Fiorenza

Oct 25, 2024  on Shopify

helpful, and patient very good service Aanya is a great grill :))

Those Flippin Stone Kids

Oct 24, 2024  on Shopify

I use this app to integrate my Shopify store with Amazon. As I am not super technical and don't understand a lot of this stuff, I have had to reach out to support several times. Each time, they are so helpful with answering my questions, walking me through what to do, and even showed me ways to save myself tons of time when uploading my products. Whether I am contacting them via chat, or email, their support team helps me better understand how to resolve the issues that I am facing, and work through them. I highly recommend them!

Peaceloom

Oct 24, 2024  on Shopify

good experience... information is helpful

The Bargain Bloom

Oct 23, 2024  on Shopify

I am very impressed with the service I received while using this app. As a new user, the product knowledge and patience was greatly appreciated. I highly recommend using the Live Chat if you ever need it.

Baby & Pet

Oct 23, 2024  on Shopify

Shadab was amazing. Thank you for your help uploading my first item to amazon! Also he guided me on the excemption approval, I really appreciate that from him!

Duck World

Oct 22, 2024  on Shopify

This is the no.1 app for syncing Shopify to Amazon. It is a bit complicated due to the different amazon regulations and the tonnes of the information that they need. But I chatted to customer service, who were the most helpful customer service ever! Mannu, the customer service agent, guided and helped me, responded quickly and was a real star.

CosmiyaGiftingCo

Oct 22, 2024  on Shopify

The customer service is fantastic! I got someone to answer me within minutes. Even though it is highly depends on who you get, Mannu S was super helpful.

The Chateau

Oct 22, 2024  on Shopify

Currently learning to use the app and the integrate with our Amazon store. Support was really fast and informative. Thank you.

Royal Esthetics & Lash Co.

Oct 22, 2024  on Shopify

Was able to help me fast and efficiently

Gifts Cafe

Oct 22, 2024  on Shopify

Great assistance offer my problem. All my technical questions were answered satisfactorily. Great service.

nobaanimal

Oct 19, 2024  on Shopify

AMAZING customer service. CED's team is always available to help, support and get your business going on Amazon. It's a tough cookie to get those listings in but they won't let you down!

My Store

Oct 19, 2024  on Shopify

I’ve had an amazing experience with this app! Not only is it easy to use and full of great features, but the customer support is truly outstanding. Every time I’ve had a question or issue, the support team has been quick to respond, super helpful, and always goes above and beyond to resolve my concerns. It's rare to find such dedicated and attentive support. Highly recommend this app for anyone looking for a great product backed by exceptional service!

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