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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Bello-Equine

Nov 11, 2024  on Shopify

The customer service was great and Yogesh was very helpful.

Metopia Designs, LLC

Nov 11, 2024  on Shopify

I could not do this without the expert help of Mannu. His patience and guidance were a tremendous help in getting my storefront set up on Amazon. Thank you so much ! I highly recommend this app!!

BOLTBUY

Nov 11, 2024  on Shopify

App ui is really nice and the customer support team is very cooperative and understanding. It helped a lot. Thanks, CEDCOM :)

Al Kalima Merch

Nov 11, 2024  on Shopify

what an incredibly professional person Mohd Shadab, he was extremely helpful and resolved all my issues on a single call. Amazing!!!!!!

MacGear Australia

Nov 10, 2024  on Shopify

I am still learning how best to use this app but I cannot fault the support team. They are quick to respond, patient and helpful. Ifat from the support team spent an extended period of time online with me today working through some issues that I had - her communication was excellent and she was incredibly helpful.

Thetoddlerslife

Nov 10, 2024  on Shopify

Raju and Mannu helped me set up few of my products and whenever i have any problem with anything related to product mapping they always there to help.

California Cowboy

Nov 10, 2024  on Shopify

Yogesh was very helpful to load my products. They took time to understand my needs and to make sure my products were appropriately categorized. Great Job !

Fiscutean

Nov 10, 2024  on Shopify

I needed help with my listings and Mannu Singh from support stayed with me until the issue was completely resolved. He was incredibly patient and helpful, I'm very happy with the support.

Horae

Nov 10, 2024  on Shopify

Their online support is perfect! I spoke to Mannu and he helped me get through everything, step by step. The abilities of the app are literally great, and taking your Shopify store on amazon is a game changer! 100% recommend it!

AHLEN JEWELLERY

Nov 10, 2024  on Shopify

Recommend the app, great and friendly customer service. Thanks.

MICHE

Nov 09, 2024  on Shopify

I am not very tech savy, but got thru it with flying colors. Very patient and helpful with navigation and explanations.

Hype Trade GmbH

Nov 09, 2024  on Shopify

Yogesh war sehr gut und hat mir schnell helfen können.

Sossu

Nov 09, 2024  on Shopify

It is amazing support I got from Yogesh, he was super helpful through the process for me to set up everything and so helpful. Product is also easy to use and maintain! Thank you :)

Pin Creatures

Nov 08, 2024  on Shopify

Yogesh really helped me out with getting products listed on Amazon. I highly recommend this app. It makes everything very easy!

Sinachi's Instant Nigerian Foods

Nov 08, 2024  on Shopify

Great service and great instruction provided by Yogesh Kumar Singh

Number One Home Shop

Nov 07, 2024  on Shopify

While the software can be clunky and awkward at times the support and customer service is great and they always assist to resolve any problems. Yogesh particularly stands out at providing great customer service and solutions

Seller Sync

Nov 07, 2024  on Shopify

Mohod did a FANTASTIC job guiding me thru the process. His professionalism NS patience were outstanding.

NeSowok

Nov 07, 2024  on Shopify

I am new to your app but I am amazed at the speed with which I get answers, and it doesn't matter what time of day it is, everything is very fast and the answers are understandable even to an inexperienced user. Thank you for your personal contribution to my start-up

DSCARO

Nov 06, 2024  on Shopify

CedCommerce Amazon Channel is an outstanding tool for any business looking to expand its sales on Amazon. Since I started using it, it has enabled me to manage my product catalog efficiently and sync everything in real-time with Amazon, which is a huge advantage for keeping inventory updated. The platform is intuitive and user-friendly, streamlining the listing and order processes. However, what truly stands out about CedCommerce is their customer support team. Their support has been, without a doubt, one of the best customer service experiences I’ve had. From day one, the team has been available to help with any questions or issues I've encountered. They are patient, understanding, and incredibly thorough in their explanations, ensuring that any issue is resolved quickly and effectively. I highly recommend CedCommerce Amazon Channel, especially for the fantastic support provided by the team—it’s a game-changer!

Emu Comfort

Nov 06, 2024  on Shopify

As an Amazon seller, I've had the pleasure of working with CedCommerce, and I'm impressed with their ability to deliver results. Their team of experts is highly knowledgeable and detail-oriented, making them a valuable asset for any business looking to optimize its Amazon presence. Key Strengths: Deep Amazon Expertise: Their understanding of Amazon's complex algorithms and ever-changing policies is second to none. Data-Driven Approach: They use data analytics to identify opportunities and optimize listings for maximum visibility. Result-Oriented Focus: They're committed to delivering tangible results, such as increased sales and improved rankings. Excellent Customer Support: Their support team is responsive and always willing to go the extra mile. I highly recommend CedCommerce to any Amazon seller who wants to take their business to the next level. Their solutions are tailored to your specific needs, and their team is always ready to provide guidance and support.

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