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Customer reviews: CedCommerce Amazon Channel

Develop by Shopify

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (998)

Overall rating
4.6

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

SpaceEnlightenment

Oct 09, 2025  on Shopify

Fanstatic support and guidance was able to finally understand the basic in opening and linking my store and products to Amazon.

Bhumi Organic Cotton (AU)

Oct 07, 2025  on Shopify

With difficulty navigating the Amazon listing world, the CedCommerce app is a bridge to help carry information from Shopify to Amazon listing - checking all the compliance rule boxes required, and syncing of product details and inventory so as to reduce a lot of the manual work that would be required. Our dedicated Account Manager Divyam is the perfect guide whilst we navigate and understand Amazon listings, and is always so quick to respond to my queries, and answers them perfectly. We are looking to have CedCommerce support our Ads Management, optimisation & A+ content on listings which is a great service to have for our small business.

SYREEM

Oct 06, 2025  on Shopify

My Customer support representative was super helpful and gave me the attention I needed to be able to upload my products to Amazon. I am very happy with the level of support provided.

Fastachi

Oct 06, 2025  on Shopify

we have been using cedcommerce over a month it works great with Amazon, and the support is great.

Shining Luxury

Oct 04, 2025  on Shopify

the help desk is really great! The person that helped me twice was every time he was so polite and patience with me that I really don't understand nothing of technology, thank you so much!!! i definitely advise this app!

Thai Food Store

Oct 01, 2025  on Shopify

Just swapped over to this App for Shopify and it has been really easy to use. Most other Apps are clunky and not so automated. This App has made my life a lot easier. I would highly recommend CEDCommerce for any integrations.

Millican Pecan

Sep 29, 2025  on Shopify

Excellent customer service from Raju Sah. Solved my linking issue in under 5 minutes. All good to go again.

Outdoor Supply, Inc.

Sep 29, 2025  on Shopify

Very good for listing variations with different photos, which Shopify does not yet allow.

DossoBeauty

Sep 29, 2025  on Shopify

Butcher BBQ

Sep 26, 2025  on Shopify

I received very good and fast support when I was having issues getting the Shopify to load the NON-Amazon items. With in one hour I got an email and a phone call was et up and they walked me through the process. Very happy with the help I got.

FloofChonk

Sep 24, 2025  on Shopify

I've been a customer of CedCommerce for the past three months. I initially reached out to ask for help to load my products onto Amazon's Seller Central, because that process is incredibly difficult for someone new to the process. From the beginning, I had an outstanding team. I was invited to a call where the team wanted to understand my goals, and from there helped me fine tune which products to list. They expertly guided me through the process to be GTIN exempt, and what was needed for that to go through. Once that was done, we regrouped and my products were loaded. I'm working with the team now on building out my Amazon store front and am upgrading product descriptions, photos, and more to make my store stand out from others. Every person with whom I have worked has been professional, very nice to speak with, knowledgeable, and worked to guide me through the steps very quickly and also very clearly. I highly recommend CedCommerce as a trusted partner for sellers who want to list on Amazon.

Magic Resin USA

Sep 23, 2025  on Shopify

Great app and people!

BOSS BERRY

Sep 16, 2025  on Shopify

Great app and extremely knowledgeable and quick product support. The team in very responsive - they reached out to me to help setup and answer question once I enrolled to help me setting up and have helped resolved issues/answer questions quickly ongoing. Very helpful to move from Shopify to Amazon! Vishal has been great.

Canada PEScience

Sep 15, 2025  on Shopify

Top notch support. The app is pretty technical and requires some patience to learn, but the support team is extremely responsive and almost always available on the live chat. Without the support team it is hard to manage. With the support team it is a 5 star app

Silvia Tcherassi

Sep 12, 2025  on Shopify

With the new application change, there was much better customer service. Onboarding was seamless, and the team was helpful in clearing up all doubts. Connector is properly communicating.

Sergio Hudson

Sep 11, 2025  on Shopify

Great solution for linking seller's shopify accounts to their Amazon Seller Central account. Specifically image, inventory and pricing updates. While the linking process is not always intuitive, the cedcommerce support team is really helpful and even got on a call to walk me through the steps to solve my issue.

Scalise Family Sheep Farm

Sep 08, 2025  on Shopify

Working with the team was INCREDIBLE!! Very detailed oriented when it came to helping build out our Amazon product listing and product pages! The design team helped to capture our artistic intent when it came to branding as well!

Bijouxmode

Sep 04, 2025  on Shopify

Support très très réactif, L'application fonctionne parfaitement. +++

Unique Oils

Sep 02, 2025  on Shopify

This app is a life saver to my brand when all the other apps have failed me.

Viral Shop

Aug 29, 2025  on Shopify

I have been using the CedCommerce app to manage my multi-channel sales, and it has been an absolute game-changer for my business. The app itself is powerful, reliable, and feature-rich, seamlessly syncing inventory, orders, and product information across all my sales channels. It has saved me countless hours of manual work and eliminated the risk of overselling. However, what truly sets CedCommerce apart is their world-class customer support. I recently had a complex issue that I just couldn't resolve on my own. I was connected with Raju, and I cannot speak highly enough of his assistance. He was incredibly patient, knowledgeable, and genuinely dedicated to solving my problem. Raju took the time to understand my unique setup, explained everything clearly, and followed up diligently until the issue was completely resolved. He is a true asset to your team. A huge thank you also to the entire support team at CedCommerce. Every interaction I've had has been professional, prompt, and effective. It's rare to find a company where the product and the people are both top-tier. If you are looking for a robust integration solution backed by a support team that actually cares, look no further. CedCommerce is worth every penny.

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