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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

knifewarrs

Jun 27, 2024  on Shopify

Great and quick support via chat.

Kind Mind Threads

Jun 26, 2024  on Shopify

CecCommerce provides great support for this app! All of their associates have been very patient with me! Praveen and Neha are always there to answer my questions and keep me posted on their progress. I appreciate their attention to detail and their tireless contributions to my future success. They have been there for me every step of the way! Looking forward to working with them throughout the process! Thank you!!!

Big Island Bees

Jun 25, 2024  on Shopify

The CedeCommerce team was especially helpful in addressing our question as well as pointing out other areas for which they could assist us. It was a very productive call. PCG - Big Island Bees

Traveler's Trove

Jun 24, 2024  on Shopify

This App is very easy to use but I love being able to connect to a real person for step by step help when I need it.

www.mytooluse.com

Jun 21, 2024  on Shopify

we are trying this app for the first time.impressed with their prompt service. their team has helped us link our first product to amazon

David Christopher's

Jun 19, 2024  on Shopify

I recently contacted the support team and was thoroughly impressed. They were quick to respond, very knowledgeable, and extremely patient. They resolved my issue efficiently and with great professionalism. Their dedication to customer satisfaction is commendable. Highly recommend this app!

Rodeo Home

Jun 17, 2024  on Shopify

what great support. he was very knowledgable about the software and was able to help me navigate through specific tasks. i would definitely love it if he helped me with anything else i need again. Im not sure what his name was but he was great. Thank you

Windlust

Jun 17, 2024  on Shopify

EXCELLENT SUPPORT FROM TEAM, Support staff WAS A GREAT HELP TO US! RECCOMEND THIS CHANNEL TO ALL STORES ON SHOPIFY.

odolcemaria

Jun 14, 2024  on Shopify

Amazing app, the supper team has been amazing and help me to take my business to the next level, ty

Tickle Stitch

Jun 14, 2024  on Shopify

The Support team is phenomenal. The fact that you can open a chat and immediately get a live person differentiates this tool amongst others. This tool have solved problems that you don't even know you have - Like a SKU for a parent of variants - Pulling in mandatory attributes that you didn't know were updated by Amazon. This tool allows you to set custom fields in your Shoipify product card and auto-map them to attributes, allowing you to SEO your listings. This means that every Shopify listing can have their own specifically SEO optimized Title, Description, Attributes, and KEYWORDS ...... for every listing!! This is unlike any other app. I have tested a dozen of them. The price point is set by how successful you are. This means you only pay if you have sales. Not like other apps that you pay on how many listings you submit (which multiply exponentially depending on variants, and number of Amz marketplaces).... Lastly, their Etsy app is also the best and most stable i have tested. If it wasn't for their Developers and Support (Shoutout to Praveen Awasthi!) I would have given up on this tool in the beginning. Just know that you need to set up the Template, and fill it with as many attributes as you can, focusing on the mandatory ones first.. Easy 5 stars.

The House of Golf

Jun 12, 2024  on Shopify

The technical support team is excellent. Their team is quick to answer any questions. Automatic search and linking of ASIN based on barcodes is very handy.

Wildash London

Jun 12, 2024  on Shopify

I have just installed the app and so far running smoothly. Customer service is far superior to most apps, getting instant responses and help during setup and implementation. Thank you Raju for all your help - I highly recommend!

WildmanT

Jun 10, 2024  on Shopify

I was having issues with some of my syncing and i used the Whatsapp customer support. Mannu Singh helped me locate the problem and walked me through how to fix it. He was knowledgeable about the product and how to troubleshoot.

Az-store-bh

Jun 06, 2024  on Shopify

excellent 24/7 chat support

Groove Life

Jun 05, 2024  on Shopify

It's been a great experience working with this app versus others we have tried before. We've been on it for about 1 year. I would recommend it.

Buster’s Antiques

Jun 05, 2024  on Shopify

Excellent technical support. They are very patient and work through issues until resolution.

WOLFpak

Jun 04, 2024  on Shopify

App works well. Support team is quick and always helps with any issues.

Essential Bodywear

May 30, 2024  on Shopify

My support person was wonderful! I am so appreciative that we were able to hop onto a video chat to go over the set up. I was completely lost and the help was invaluable.

InventecPerformanceChemicals

May 28, 2024  on Shopify

Lovely assistance. Really fast and efficient.

Haute Innovations Professional Hair Care

Apr 25, 2024  on Shopify

Raju was very professional and very patient when helping me with my challenges with my issues. 5 stars

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