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Customer reviews: CedCommerce Amazon Channel

Develop by Shopify

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (967)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Magic Resin USA

Sep 23, 2025  on Shopify

Great app and people!

BOSS BERRY

Sep 16, 2025  on Shopify

Great app and extremely knowledgeable and quick product support. The team in very responsive - they reached out to me to help setup and answer question once I enrolled to help me setting up and have helped resolved issues/answer questions quickly ongoing. Very helpful to move from Shopify to Amazon! Vishal has been great.

Canada PEScience

Sep 15, 2025  on Shopify

Top notch support. The app is pretty technical and requires some patience to learn, but the support team is extremely responsive and almost always available on the live chat. Without the support team it is hard to manage. With the support team it is a 5 star app

Silvia Tcherassi

Sep 12, 2025  on Shopify

With the new application change, there was much better customer service. Onboarding was seamless, and the team was helpful in clearing up all doubts. Connector is properly communicating.

Sergio Hudson

Sep 11, 2025  on Shopify

Great solution for linking seller's shopify accounts to their Amazon Seller Central account. Specifically image, inventory and pricing updates. While the linking process is not always intuitive, the cedcommerce support team is really helpful and even got on a call to walk me through the steps to solve my issue.

Scalise Family Sheep Farm

Sep 08, 2025  on Shopify

Working with the team was INCREDIBLE!! Very detailed oriented when it came to helping build out our Amazon product listing and product pages! The design team helped to capture our artistic intent when it came to branding as well!

Bijouxmode

Sep 04, 2025  on Shopify

Support très très réactif, L'application fonctionne parfaitement. +++

Unique Oils

Sep 02, 2025  on Shopify

This app is a life saver to my brand when all the other apps have failed me.

Viral Shop

Aug 29, 2025  on Shopify

I have been using the CedCommerce app to manage my multi-channel sales, and it has been an absolute game-changer for my business. The app itself is powerful, reliable, and feature-rich, seamlessly syncing inventory, orders, and product information across all my sales channels. It has saved me countless hours of manual work and eliminated the risk of overselling. However, what truly sets CedCommerce apart is their world-class customer support. I recently had a complex issue that I just couldn't resolve on my own. I was connected with Raju, and I cannot speak highly enough of his assistance. He was incredibly patient, knowledgeable, and genuinely dedicated to solving my problem. Raju took the time to understand my unique setup, explained everything clearly, and followed up diligently until the issue was completely resolved. He is a true asset to your team. A huge thank you also to the entire support team at CedCommerce. Every interaction I've had has been professional, prompt, and effective. It's rare to find a company where the product and the people are both top-tier. If you are looking for a robust integration solution backed by a support team that actually cares, look no further. CedCommerce is worth every penny.

Telesteps Ladders

Aug 29, 2025  on Shopify

Yashi was very responsive to my questions. So glad to be using this new app.

The Drive Clothing

Aug 28, 2025  on Shopify

We had a great experience. They were helpful and understood everything we are trying to accomplish. We look forward to this for our business.

QUANTUM PEOPLE

Aug 28, 2025  on Shopify

I had a great experience working with a representative from CedCommerce Amazon for a live upload.

Chaotic Draw Along

Aug 25, 2025  on Shopify

Excellent app and customer experience!

Pflanzfix24.de

Aug 22, 2025  on Shopify

Working with CedCommerce has been an excellent experience. Their team is highly professional, responsive, and knowledgeable. They guided me through every step of the process, implemented solutions quickly, and ensured everything worked smoothly. I especially appreciate their clear communication and willingness to go the extra mile to meet my requirements. I can fully recommend CedCommerce to anyone looking for reliable e-commerce solutions and top-notch customer support

Omnya Store

Aug 22, 2025  on Shopify

Very helpful assistance. We have some trouble with Shopify to connect to our amazon store, and the assitance was very helpful. Also they teach some steps to how use the app. Great

Swarav Handicraft USA

Aug 21, 2025  on Shopify

Great app and great customer service, just like always. I have used their services before as well while I was setting up my website for the first time . I must admit that, I am technically challenged when it comes to navigating the multi step instruction/processes. But their team never made me feel that way. Extremely accommodating in nature.

Manubeton

Aug 21, 2025  on Shopify

Let's Farbreng!

Aug 20, 2025  on Shopify

I was having some difficulty understanding how to list my product on Amazon. When I reached out to customer service they were super responsive, helpful and a pleasure to deal with. They were super generous in helping me list my product and were there for everything I needed. Would highly recommend using this program.

OCIBEL

Aug 20, 2025  on Shopify

The CED Commerce Amazon Channel app is amazing, very efficient and easy to use. Whenever I faced an issue, the support team was always there—responsive, patient, and professional. Every problem was solved quickly thanks to their help. Excellent service, keep it up.

GAMESTAND

Aug 20, 2025  on Shopify

Easy setup, intuitive interface, and impeccable customer service if you ever need help. The app makes syncing with Amazon seamless, saves me tons of time managing orders and inventory, and the support team is always quick and knowledgeable. Highly recommend it to anyone thinking of expanding their business onto Amazon.

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