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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Panda Hobby

Feb 28, 2025  on Shopify

Support is very responsive and helpful. They were able to help me through a few issues on the support chat, so we were resolving the issue in real-time. Everything about this app seems very promising so far.

Walk In Pitas

Feb 28, 2025  on Shopify

very responsive support thanks!

Artesanías Flor de Piña

Feb 27, 2025  on Shopify

I got so far two calls with the support team and they were able to help me link existing Amazon products to Shopify as well as upload Shopify products to Amazon. Amaizing suppor team!! Thanks

Bijouterie Jamil

Feb 25, 2025  on Shopify

The best software to help sync the products with Amazon and Shopify and their support team is top notch, they do their best to assist you to the end. Thanks

Quality Sewing & Vacuum

Feb 24, 2025  on Shopify

Excellent Customer support - app works really well and is easy to use.

PUR Cold Pressed Juice

Feb 24, 2025  on Shopify

Fast & proactive feedback.

The Cavemanstyle

Feb 19, 2025  on Shopify

Thank you so much! A+++++ customer service and quick resolution.

Twink Candle Company

Feb 18, 2025  on Shopify

Got some of the best support ever from Mannu, After struggling trying to get set up he had me up un running with my products linked across in less than 30 mins. I can't fault the support from this app. A+++++

PaylessRestaurantSupply.store

Feb 17, 2025  on Shopify

Great support team. They take the time to find the cause of the error, and help you to resolve it.

OCARE NZ

Feb 16, 2025  on Shopify

Fantastic customer support! Always responsive and eager to resolve any issues. Thanks Nupur!

La Maison Cozy

Feb 16, 2025  on Shopify

I’ve been working with them on some products, and I’m really happy with the team. They are very responsive and always answer my questions. They don’t hesitate to guide me when I need help, and I’m looking forward to working with them in the future. Shoutout to Mohd Shadad for his support!

BUNKER 27

Feb 13, 2025  on Shopify

So far so good, just started using the app a few days ago and testing it out. Support with setting up the template to post t-shirt to amazon was helpful. However, there is an issue with the therhold inventory values not syncing to Amazon, that's a known issue. Hopefully that feature will get fixed soon but over all I like it better than using the previous app.

MapleARTUS

Feb 12, 2025  on Shopify

I've received outstanding service and assistance in trying to get my store integrated with CEDcommerce and Amazon. The service representative was extremely helpful.

Lofty Llama Golf Polos and Shirts

Feb 12, 2025  on Shopify

Great app - and really helpful customer service!

Mutts-Bass and Boujee

Feb 11, 2025  on Shopify

I am very new to this format and the time and patience given to me by Vishal was awesome! Thank you for the service provided!

Solar Pool Supply

Feb 08, 2025  on Shopify

Great customer support! Always available and ready to help fix whatever arises. Love it!

grupo-raga

Feb 07, 2025  on Shopify

Me parece una excelente APP, se necesita tener un conocimiento un poco avanzado, pero funciona de acuerdo al plan.

www.adocevoltios.com

Feb 03, 2025  on Shopify

Really great app. Very helpful people.

Elite Custom Sound

Feb 02, 2025  on Shopify

great experance he did great getting my issues resolved

Indigo Sports

Jan 27, 2025  on Shopify

Ayushi was very fast and helpful in resolving issues we had.

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