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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Fantasy-Scents

Jul 23, 2024  on Shopify

So far, so good. The support is very helpful and very patient, they answer every question in seconds. Thank you very much, this makes my day way easier.

My Store

Jul 22, 2024  on Shopify

They are amazing! Very thorough and helpful and willing to go above and beyond. I am thrilled with how hard they work and how much they are willing to do!

KenzKustomz

Jul 22, 2024  on Shopify

App is very easy to use!

Ribooa | Funky Clothing Options

Jul 22, 2024  on Shopify

Great support and service

LELALOLI 1825

Jul 21, 2024  on Shopify

Amazing, and very helpful

Expert Brand Apparel

Jul 18, 2024  on Shopify

This app is great and the customer support is fast to respond and they're very patient and very helpful when answering my questions. They helped me set up my account and made sure I understood every step along the way. I totally recommend this CedCommerce Amazon Channel app. I am so happy I went with this app and not a different one. The plans are affordable and the integration is so fast and easy. I got my account up and running with my items listed. I know that If I have any issues, I can easily used the chat to reach a customer service representative and they will help me. I am very grateful and happy I chose this app because its easy to use unlike the other ones. Thank you again!

Bridal Wedding Bouquets

Jul 18, 2024  on Shopify

THANK YOU FOR YOUR HELP AND BEING PATIENT WITH ME WITH THE PROCESS TO GET MY LISTING LISTED ON AMAZON

Rosie Medina

Jul 17, 2024  on Shopify

CEDcommerce team was extremely helpful in preparing my e-commerce Shopify store. They have even agreed to another meeting.

Everyday Outdoors

Jul 17, 2024  on Shopify

Customer support is fantastic. They respond almost immediately with any help you will need with setup! Highly recommend!

Destin Jewelry

Jul 15, 2024  on Shopify

Excellent customer support! Walked me through how to set up a template so we can get our products listed on Amazon. Support is easy to get a hold of and is easy to work with! Highly recommend.

PAWZLOVE

Jul 15, 2024  on Shopify

Support ist sehr freundlich und hilft direkt weiter. Danke!

My Store

Jul 12, 2024  on Shopify

Vai a modificare la recensione e pase questo Ho utilizzato l'app CedCommerce Amazon e i loro servizi associati da diversi mesi e la mia esperienza è stata molto positiva. Ecco alcuni aspetti chiave della loro offerta: Interfaccia facile da usare: l'app è ben progettata e facile da navigare. Semplifica il complesso processo di gestione degli elenchi di prodotti su Amazon, rendendolo accessibile anche a chi ha competenze tecniche limitate. Mappatura efficiente degli attributi: una delle caratteristiche distintive è il processo di mappatura degli attributi efficiente. CedCommerce capisce che questo può essere un compito impegnativo, soprattutto visti i vari requisiti in diverse categorie di prodotti. I loro strumenti e orientamenti hanno notevolmente alleviato questo processo per me. Team esperto dedicato: il supporto fornito dal team di esperti di CedCommerce è stato inestimabile. Sono competenti, reattivi e sempre pronti ad assistere con qualsiasi problema o domanda che si presentano. La loro esperienza nella gestione dei caricamenti dei prodotti e nella mappatura degli attributi mi ha risparmiato molto tempo e fatica considerevole.

Pure Athena

Jul 09, 2024  on Shopify

The technical support guy was very helpful. He made it very easy for me to link my Amazon and Shopify listings

NTNK Community

Jul 07, 2024  on Shopify

CedCommerce was the best decision that we ever made. We were using Sellbrite before but they cannot fix the Amazon DE address issue. CedCommerce only took a few days to rectify issue. They were also very hands-on during the after sales.

Future Past Clothing

Jul 06, 2024  on Shopify

Amazing app better than other joke app i tried, and incredible technical support from Vishal - don't use any other app for amazon

Simple Spread

Jul 05, 2024  on Shopify

Customer service is very helpful. I did struggle syncing my Shopify products to my Amazon listing for a brief amount of time. Their customer service was outstanding and got my problem resolved. Every other app I tried to integrate Amazon and Shopify did not automatically import orders for some reason, but this one does and works great. Appreciate your help!

My Store

Jul 02, 2024  on Shopify

Great App, very quick and helpful support team, which is super rare in the ecommerce app business. I tried so many different apps before Landed on CedCommerce and I couldn't be happier.

SaltyKatDesigns.com

Jun 30, 2024  on Shopify

My experience was very helpful and I am so grateful for the assistance! He was very helpful with Barcode Exemption and Template Feature of the Application help to upload products in bulk.

Marwin Sports

Jun 30, 2024  on Shopify

The app is good. But their customer service is better. Mannu was so patient with me. He walked me through on how to create a template and upload my listings. Thanks for all your help man!!

Chefs Bazaar

Jun 27, 2024  on Shopify

Massive thanks to support staff Nupur Sah for assisting me in ironing out some problems I had with syncing products on to Amazon. Can confidently recommend this app to all stores on Shopify.

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