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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Candles & Oud

Aug 22, 2024  on Shopify

The customer support is incredibly great, they are always super patient with me and no matter what problem I'm having they respond kindly and quickly with the exact information I need. I was also offered extra support through email and google meet which was I appreciate.

Boldiva Silk

Aug 22, 2024  on Shopify

Excellent and very supportive with uploading products on Amazon - thank you so much

Foxy’s

Aug 21, 2024  on Shopify

Amazing! So supportive and super helpful! I have tried other applications in the past and did not get anywhere. I was able to get on Amazon instantly with CedCommerce! Thank You!!!

Durable

Aug 21, 2024  on Shopify

10/10 Customer Service! Best live chat experience I've ever had. Mannu S. was super responsive, helpful, knowledgeable and remained very patient while I was gathering all the information needed to help us troubleshoot why FBA orders weren't showing in our Shopify reports. Mannu quickly discovered the issue, walked me through the steps and even worked on bringing over a month's worth of FBA orders over into shopify. I'm so grateful!! Thank you so much.

Carla Rockmore

Aug 21, 2024  on Shopify

CedCommerce Amazon Channel has been an absolute lifesaver for our Shopify store when it comes to seamlessly transferring our products to Amazon. This user-friendly app has significantly streamlined our product listing process, Mannu has helped countless times when running into any issues!

SwiftShip Emporium

Aug 21, 2024  on Shopify

The Ced Team was incredibly helpful throughout my uploading process, guiding me step by step. The app's functionality is smooth and works seamlessly. Kudos to the Ced Amazon Team!

Paintings, Prints, Homeware & Art Gifts From Scotland By Scottish Artist Kevin Hunter

Aug 21, 2024  on Shopify

If you are serious about selling on Amazon but find it as complicated as I did then this is the app to use. It makes it so much easier and the support (definitely needed for me) is just the best. Many thanks to Nupur.

3dprintedcreationsbybillyb

Aug 20, 2024  on Shopify

Very Helpful, I was able to get my issues fixed without issue.

THE GRAY CRAB

Aug 20, 2024  on Shopify

Mannu Singh demonstrated an impressive depth of knowledge and quickly understood the issue I was facing. Their clear and concise communication made the entire process smooth and stress-free. What truly stood out was their proactive approach in not only resolving the problem but also in ensuring I understood each step they took.

Poly-Props US

Aug 20, 2024  on Shopify

Great customer Service!!

Party Expert

Aug 20, 2024  on Shopify

We've learned from our experience that the switch from CedCommerce to the Shopify Marketplace app wasn't worth it. A year later, we're back with CedCommerce, and we couldn't be happier. Managing our large catalog on the Shopify Marketplace app was a constant struggle due to its glitches. CedCommerce, on the other hand, has significantly improved their app, making it much easier to grow our Amazon sales. The integration is seamless, and the support is top-notch. Sometimes, the best choice isn't Shopify's own app, and we're glad we made the move back to CedCommerce.

BOARDSOX® Australia

Aug 20, 2024  on Shopify

great assistance with amazon. appreciate it. thank you. The app helped upload the products to amazon. would recommend to others listing products on amazon.

Growtochoice LLC

Aug 19, 2024  on Shopify

This tech guy was amazing he knows his way around the amazon platform thank for everything ..

YesArtYes

Aug 19, 2024  on Shopify

Fast Help in any case , great support and really good application to work with , very intuitive

Katukina

Aug 18, 2024  on Shopify

Responsive and competent, A+ customer service!

Bad Ass Coffee of Hawaii

Aug 18, 2024  on Shopify

Their support team is great and helped me in under 20 min!

JM Window Treatments Furniture & Design

Aug 18, 2024  on Shopify

Very helpful and informative.

Parker McCollum

Aug 18, 2024  on Shopify

Great assistance from customer service!

VYBRYNT

Aug 18, 2024  on Shopify

great service great app

Aftiss usa

Aug 18, 2024  on Shopify

I had an exceptional experience with this service! The support agent who assisted me was outstanding—knowledgeable, patient, and incredibly helpful. They went above and beyond to resolve my issue swiftly and efficiently. Their professionalism and dedication made a huge difference, turning a potentially frustrating situation into a smooth and satisfying experience. I truly appreciate their support and would highly recommend this service to anyone in need of reliable assistance!

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