Be very careful of these lot, i come to the conclusion they deliberately made this app difficult and with problems so that you pay them to help you and it is there job to help clients with issues but they don't, if you tell them an issue they give you basic reply to tell you go do it yourself, so then they can prey on you to pay them, eventually a clients might ask for them to help and they say you have to pay and send you a huge price from 100's to thousand of dollars, it does seem suspicious of a scam this company. not genuine people.

Not user friendly and then wants you to pay for help to sell on their platform

The app is not working, my products are not being synchronized with Amazon, support is of no help and only tries to sell consulting services

This app support really very bad i connect Divyam Gupta and she never help and just provide document and she said go with it DO NOT PAY TO THIS APP

We paid this company’s staff to help upload our products. Never do this. They take your money and then tell you that your case is “special.” They keep saying they are trying, but that there are many obstacles on Amazon’s side. In reality, nothing gets uploaded. They only send messages saying they are working, but there are no results. They also refuse to refund money for work that was never completed. Do not ask them for help unless you want to lose both your money and your time.

Very weak support. No U.S. hours support. App is riddled with bugs and their team reluctant to jump right in to investigate when you clearly show them the bugs. They constantly try to find temp workarounds even if you insist to "lets catch the bug, document and get it patched". One thing they're always very focused on its their festivals.

Not user friendly. No one responds to queries. Cannot create variants. I would give it 0 stars if it were possible.

Support is quick to respond, but then takes hours to “check.” I don't know what they do during that time, but basically they just rephrase and repeat what I asked. I get the impression that this is intentional, so that in combination with the overly complicated user interface, you end up paying their people to take care of everything.

تطبيق سيء وخدمة عملاء وموظفين سيء Because your employee was uncooperative, I told him I didn't know the technical aspects. He told me they would do it for me for $799. I said I wanted to try one product to understand how it worked, but he didn't help me. He said I could cancel the application. Bad behavior and a bad employee.

If I could give 0 stars I would. This application and developers are filled with crooks and scammers. The app was not able to be used with AMAZON as promised. After discussing with their support team they informed me that it would not work which is fine... Several months down the road I was still getting charged for this APPLICATION unknowingly. Contacted support and they OFFERED a full refund. Fast forward after offering and supposedly approving the refund they then said they were not going to offer the refund as stated. SCAMMERS CROOKS LIARS AND THEIFS. Reporting to the BBB, My CC company and also SHOPIFY.

All the good reviews you see are bought!!! They offer a discount on their services if you write them a good review! Out of 1200 products only 1 integrated. The support available 24/7 to sell you an $8,000 package to upload your products to amazon. In the 2 hour zoom meeting, they aggressively tried to sell their service for the upload and Amazon ads. I kept repeatedly saying that we do not have a single product listed yet, and they kept on pushing to buy their ad services, really off-putting and aggressive! After I hired another company to help with the product sync. The orders started coming in through ced commerce app with "paid value" as if captured on shopify, although payment was on Amazon! This means in the end of the year on your tax report you'll have to pay for amazon sales revenue twice, once on Amazon and once on shopify, unless you go and dig out these sales one by one out of shopify report! I asked ced commerce about this issue several times, and they have not replied!

I downloaded this app as i believed it would help with starting to list our products on amazon when i installed the app it kept telling me to choose a payment plan (none of which had a 7 day trial which is the norm on shopify) i chose the cheapest one i could so that i could test the app out Quickly realising the app wouldnt work for me, i contacted customer service with some questions and asked for a refund as the app wasnt suitable for our products Customer service, instead of advising me on how to use the app, told me to uninstall it and they dont do refunds but would give me a credit to use if i wanted to use the app in the future Baring in mind that i had the app installed for less than a couple of hours before reaching out to the customer service, and less than 24 hours before uninstalling it Waste of time and money

all is in english tout est en anglais , trop compliquer a comprendre rien n est claire, aucun support chat toujours par email , nous commercant nous na vons pas le temps !

The dev team will do the bare minimum to support you. I opted for their set up service which was an additional fee with the expectation that they would set up my shopify store and migrate to amazon to get it up and live. It's been 2 months now and they still have not managed to get our products on amazon ready to purchase. Our products are on Amazon but there is no ability to purchase the items/add to cart. When questioned, Nupur informed me that "Amazon has to approve the products". Furthermore, there seems to be minimal effort on their end to help us get our store running. There seems to be an upsell for every step. All in all, the team is not supportive helping their clients go live on amazon. Seems counter intuitive as their pricing plan is based on orders through amazon but at this point there seems to be no initiative nor assistance from their team to get our products up to speed.

Abysmal Support.

Mediocre app functionality. Terrible support when asked for help. We had 4 active subscriptions for different stores at one time. We will switch them all back to Sellbrite. Mainly for incompetent support. Tried to charge us 299€ for a fix that was not required. For something that should definitely be part of their service. Will move away and never come back. We do not recommend CedCommerce. Use a different App to sync to Amazon fellow store owners.

I was pretty excited to try a new Amazon API app. This one seemed more robust and solid than other. However, with Amazon's new API Update, mapping meta fields is almost required for anything with a Variant. For examples I sell posters with a size. A typical Size options is 11" x 14", but this no longer works for Amazon and you have to map two separate fields for Length and Width. You either needs to pay $99 a month or a one time fee of $500 for a very basic option thats is now basically required.

very very worst customer service