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Customer reviews: CS Amazon Product Sync

Develop by Feed.Biz

Reviews (210)

Overall rating
4.3

What Merchants Think

Overall, "CS Amazon Sync" receives mixed reviews from merchants. Many users appreciate the app for its comprehensive functionality and the exceptional support provided by team members like Harvey and Keterson, which has made navigating the complexities of selling on Amazon more manageable. However, there are notable complaints about technical issues, setup difficulties, and customer support responsiveness, which has affected some users' experiences negatively.

Key Strengths

  • Excellent customer support, especially from Harvey and Keterson, praised for being helpful and patient.
  • Comprehensive feature set, allowing for rich data integration between Shopify and Amazon.
  • Seamless setup for some users, leading to efficient product setup and sales processes.
  • Functionality that helps optimize and manage Amazon listings and order syncing.

Common Concerns

  • Frequent technical issues and bugs, such as syncing problems with Amazon.
  • Lack of timely resolution for ongoing issues.
  • Setup process perceived as complex and cumbersome by some users.
  • Customer support is not always responsive or effective in addressing issues.

Final Thoughts

"CS Amazon Sync" provides valuable tools and features for merchants aiming to integrate their Shopify and Amazon stores. While the app's potential is recognized by many, technical issues and inconsistencies in customer support limit its overall effectiveness. Continued enhancements in reliability and service could significantly improve user satisfaction and make it an essential tool for e-commerce integration.

Nordic Tests ApS

Jun 18, 2024  on Shopify

Great and intuitive app once you get to know it. Helps a lot with the process of getting started on Amazon. Amazon seemed impossible for us to start ourselves, but this app has helped a lot, and cut down a lot of time spent on product creation, translations and so on and so forth. Apart from this i want to emphasize how incredible the customer service was. Keterson gave me a tour of the app, and took extra time out of his calendar to make sure that we were on the right track. THANK YOU!

oldskuul

Jun 06, 2024  on Shopify

App is fabulous, didn´t know it until now. And the customer service or the walkthrough is exceptional!!!! This customer service is what amazon should emulate.

PrettyLittleChicks

May 27, 2024  on Shopify

I received so much help and insight on how to sell and import my product on amazon. He did a great job taking his time teaching me. i was totally lost and did not know what i was doing. I was so close to giving up its crazy

Mighty Well

May 21, 2024  on Shopify

Keterson is great and very helpul is explaining how the app works - showed us features of the app we were not aware of.

DamDamGo

May 20, 2024  on Shopify

since yesterday it seems to have been able to import orders normally, I hope that in the future there will not be a similar situation, and the solution to the problem is also very long, but thank you very much for your help!

Béa Fertility

May 14, 2024  on Shopify

I am using Amazon Integration Plus to sync my Amazon with Shopify store, so FBM can be fulfilled in all one place. When I set up the connection, the orders transferred across smoothly. I then had some issues around not knowing how to get the rules up and going, but reached out to the customer service team who jumped on a call with me straight away. Very good customer service, thank you Keterson for your help!

Moments With The Book

May 02, 2024  on Shopify

When this app works, it works well to do the things we need. But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention. Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account. Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.

The Art of Canine Cuisine

Apr 18, 2024  on Shopify

Contains all the functionality we needed to fully integrate Shopify and Amazon, including inventory management and fulfillment.

Mello

Apr 04, 2024  on Shopify

L'application a été mis en place suite à un souhait d'intégrer les commandes Amazon dans Shopify. Les commandes et l'inventaire remontent correctement et la synchronisation est immédiate.

AllOne Wellness

Mar 27, 2024  on Shopify

Works good must of the time, but you have to watch it, just in case it stop upload to you website in shopify. This can be really bad if you miss it. They will not ussaly contact back about any thing its rare, not great service but price is good.

Tabs Chocolate

Mar 20, 2024  on Shopify

Sadly this product is junk. Tried to sync orders and there's no way to select the Amazon products for which sales should sync to Shopify. Confusing and doesn't work. Save your time and skip this one.

COLLOSEUM Fashion

Feb 21, 2024  on Shopify

Very supportive team, usually helped to solve the problems and gave useful tipps regarding Amazon Marketplace. If everything is set up neatly, the orders will sync with Shopify seamlessly. Recommend.

FloorLife

Feb 08, 2024  on Shopify

While the app offers potentially promising features, there seems to be a challenge with the timely refresh of orders as per our configured settings, necessitating manual intervention. Regrettably, when reaching out to support for assistance with this matter as well as others, we encountered a lapse in resolution efforts.

Gamefish

Jan 16, 2024  on Shopify

We are experiencing a lot of issues with your app. The latest one is it refuses to list certain SKU's

Valquer®

Jan 08, 2024  on Shopify

Estamos probando el modulo y la verdad que nos va genial. Además la gente de soporte es muy amable y atienden las necesidades y dudas que van surgiendo. Muy valorable y agradecido.

Wing Light Art Designs

Jul 06, 2023  on Shopify

Keterson was so patient with me!! I had numerous calls with him and he handheld through the whole process. The app is proving to be very detailed but the models he helped me create will be gamechangers in terms of building my listings quickly. Thank you!!!

Cool Water Products

Apr 17, 2023  on Shopify

As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service. "Hi Chris, Thank you for your message. We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible. We wish you a very pleasant day. Kind regards,"

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