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Customer reviews: CS Amazon Sync

Develop by Feed.Biz

Reviews (278)

Overall rating
4.1

What Merchants Think

Overall, "CS Amazon Sync" receives mixed reviews from merchants. Many users appreciate the app for its comprehensive functionality and the exceptional support provided by team members like Harvey and Keterson, which has made navigating the complexities of selling on Amazon more manageable. However, there are notable complaints about technical issues, setup difficulties, and customer support responsiveness, which has affected some users' experiences negatively.

Key Strengths

  • Excellent customer support, especially from Harvey and Keterson, praised for being helpful and patient.
  • Comprehensive feature set, allowing for rich data integration between Shopify and Amazon.
  • Seamless setup for some users, leading to efficient product setup and sales processes.
  • Functionality that helps optimize and manage Amazon listings and order syncing.

Common Concerns

  • Frequent technical issues and bugs, such as syncing problems with Amazon.
  • Lack of timely resolution for ongoing issues.
  • Setup process perceived as complex and cumbersome by some users.
  • Customer support is not always responsive or effective in addressing issues.

Final Thoughts

"CS Amazon Sync" provides valuable tools and features for merchants aiming to integrate their Shopify and Amazon stores. While the app's potential is recognized by many, technical issues and inconsistencies in customer support limit its overall effectiveness. Continued enhancements in reliability and service could significantly improve user satisfaction and make it an essential tool for e-commerce integration.

seeJesus

Aug 07, 2024  on Shopify

Harvey V. has been a huge help in thinking through how to set up this extension to meet my store's specific business needs. From brainstorming configuration ideas to sending screenshots to actually adjusting my settings himself, he's supported me well through this process. Thank you, Harvey, for your patience, diligence, and excellent work!

BassiniBoutique.it

Aug 01, 2024  on Shopify

Ho istallato da poco questa app, che trovo molto intuitiva e molto facile da gestire. Grazie a Harvey sto imparando a gestirla e per ora sono molto contenta. Grazie per ottima assistenza!!!

CASSIEL CLO

Jul 31, 2024  on Shopify

Incredible help with setting up from start to finish. Very attentive, going above and beyond to get me intergraded. Keterson was amazing.

Nexellus

Jul 24, 2024  on Shopify

Very nice app and using it now for a long time, didn't got any problems, very easy way to export products to amazon and sell and the support team is also helpful.

Style-Junction

Jul 21, 2024  on Shopify

Mr. Harvey from Common Services was an absolute joy. He provided the best chat experience I've ever had. He was the most helpful person I've encountered.

Creations CrystalQuartz

Jul 20, 2024  on Shopify

L'application se distingue par une performance qui est à la fois excellente et remarquablement rapide, ce qui en fait un outil particulièrement efficace. De plus, elle est conçue de manière à être extrêmement facile à utiliser, ce qui permet aux utilisateurs de s'y familiariser sans aucune difficulté. En somme, c'est un travail exceptionnel qui rend l'expérience très agréable ! Je tiens à exprimer mes remerciements les plus sincères pour cette belle réalisation.

Cuisine-Appareil

Jul 15, 2024  on Shopify

Monsieur Keterson, je vous donne mon avis sur Amazon Integration Plus. Amazon Integration Plus est une solution remarquable pour intégrer ma boutique en ligne avec Amazon. L'interface intuitive, la synchronisation efficace des stocks et des commandes, ainsi que le support client réactif en font un outil essentiel pour tout marchand cherchant à optimiser sa présence sur Amazon. Je recommande vivement cette application pour sa fiabilité et sa facilité d'utilisation.

Hollywood Collectibles

Jul 08, 2024  on Shopify

Thank you Keterson for taking the time to help me get started, You explained it very well and helped me understand the process a lot better.

Nordic Tests ApS

Jun 18, 2024  on Shopify

Great and intuitive app once you get to know it. Helps a lot with the process of getting started on Amazon. Amazon seemed impossible for us to start ourselves, but this app has helped a lot, and cut down a lot of time spent on product creation, translations and so on and so forth. Apart from this i want to emphasize how incredible the customer service was. Keterson gave me a tour of the app, and took extra time out of his calendar to make sure that we were on the right track. THANK YOU!

oldskuul

Jun 06, 2024  on Shopify

App is fabulous, didn´t know it until now. And the customer service or the walkthrough is exceptional!!!! This customer service is what amazon should emulate.

PrettyLittleChicks

May 27, 2024  on Shopify

I received so much help and insight on how to sell and import my product on amazon. He did a great job taking his time teaching me. i was totally lost and did not know what i was doing. I was so close to giving up its crazy

Mighty Well

May 21, 2024  on Shopify

Keterson is great and very helpul is explaining how the app works - showed us features of the app we were not aware of.

DamDamGo

May 20, 2024  on Shopify

since yesterday it seems to have been able to import orders normally, I hope that in the future there will not be a similar situation, and the solution to the problem is also very long, but thank you very much for your help!

Béa Fertility

May 14, 2024  on Shopify

I am using Amazon Integration Plus to sync my Amazon with Shopify store, so FBM can be fulfilled in all one place. When I set up the connection, the orders transferred across smoothly. I then had some issues around not knowing how to get the rules up and going, but reached out to the customer service team who jumped on a call with me straight away. Very good customer service, thank you Keterson for your help!

Moments With The Book

May 02, 2024  on Shopify

When this app works, it works well to do the things we need. But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention. Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account. Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.

The Art of Canine Cuisine

Apr 18, 2024  on Shopify

Contains all the functionality we needed to fully integrate Shopify and Amazon, including inventory management and fulfillment.

Mello

Apr 04, 2024  on Shopify

L'application a été mis en place suite à un souhait d'intégrer les commandes Amazon dans Shopify. Les commandes et l'inventaire remontent correctement et la synchronisation est immédiate.

AllOne Wellness

Mar 27, 2024  on Shopify

Works good must of the time, but you have to watch it, just in case it stop upload to you website in shopify. This can be really bad if you miss it. They will not ussaly contact back about any thing its rare, not great service but price is good.

Tabs Chocolate

Mar 20, 2024  on Shopify

Sadly this product is junk. Tried to sync orders and there's no way to select the Amazon products for which sales should sync to Shopify. Confusing and doesn't work. Save your time and skip this one.

COLLOSEUM Fashion

Feb 21, 2024  on Shopify

Very supportive team, usually helped to solve the problems and gave useful tipps regarding Amazon Marketplace. If everything is set up neatly, the orders will sync with Shopify seamlessly. Recommend.

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