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Customer reviews: CS Amazon Product Sync

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Reviews (210)

Overall rating
4.3

What Merchants Think

Overall, "CS Amazon Sync" receives mixed reviews from merchants. Many users appreciate the app for its comprehensive functionality and the exceptional support provided by team members like Harvey and Keterson, which has made navigating the complexities of selling on Amazon more manageable. However, there are notable complaints about technical issues, setup difficulties, and customer support responsiveness, which has affected some users' experiences negatively.

Key Strengths

  • Excellent customer support, especially from Harvey and Keterson, praised for being helpful and patient.
  • Comprehensive feature set, allowing for rich data integration between Shopify and Amazon.
  • Seamless setup for some users, leading to efficient product setup and sales processes.
  • Functionality that helps optimize and manage Amazon listings and order syncing.

Common Concerns

  • Frequent technical issues and bugs, such as syncing problems with Amazon.
  • Lack of timely resolution for ongoing issues.
  • Setup process perceived as complex and cumbersome by some users.
  • Customer support is not always responsive or effective in addressing issues.

Final Thoughts

"CS Amazon Sync" provides valuable tools and features for merchants aiming to integrate their Shopify and Amazon stores. While the app's potential is recognized by many, technical issues and inconsistencies in customer support limit its overall effectiveness. Continued enhancements in reliability and service could significantly improve user satisfaction and make it an essential tool for e-commerce integration.

Raised Hunting

Jun 30, 2025  on Shopify

The app works great for us to connect our Amazon orders but mainly to have an app automatically send the tracking information back to Amazon. Had one issue with orders not coming through because we had too many, and Keterson was able to help me import all the missed orders in no time!

World By Shotglass

Jun 27, 2025  on Shopify

Great App and amazin customer support! Immediate reply and willingness to help and resolve any issues or problems you may have. I currently have Basic plan with Amazon Europe conencted to my Shopify Store. Everythnig works flawlessly and my orders are pulled from Amazon Europe stores (Netherlands, Sweden, Poland and Belgium) at the moment. Harvey from Support Team was EXCELLENT! responded to me at 3:30am (I had to stay up and work late to get all my work done). No company out there would do that for you- at least I never had such luck. I explained my issue that I wanted to connect Amazon Ireland store and Haarvey took care of that right away over Chat!!! I rarelyu leave reviews but these guys deserve it and so much more. If there was a way to leave 10 stars, I would. Thank you Common Services (CS Amazon Product Sync)- have not had such an amazing experience in a long time! Bes regards, Jon, World By Shotglass

Fitorb

Jun 26, 2025  on Shopify

The best app to sync your orders from amazon to shopify. really nice and easy

Agua Bendita US

Jun 25, 2025  on Shopify

Keterson has been absolutely outstanding from the start – responsive, knowledgeable, and always willing to go the extra mile to help. His support was fast, clear, and incredibly helpful throughout the entire process. On top of that, the app itself is fantastic – it has saved our team a huge amount of operational time and streamlined several of our workflows. It’s a powerful tool backed by a support team that truly cares about their users. Thank you, Keterson and team!

New Republic

Jun 25, 2025  on Shopify

Harvey was very responsive and helped resolve a sync issue we had.

Clubinsport

Jun 23, 2025  on Shopify

un superbe service de conseils et d'aide merci Harvey

Injoyshopping

May 19, 2025  on Shopify

Ich fange gerade erst an die APP zu nutzen, aber muss sagen sie bietet alles was man braucht. Ich würde sie jedoch nicht unbedingt kleinen Händlern mit wenig Erfahrung empfehlen, da die Einstellungen recht umfangreich sind und Anfänger "überfordern". Wenn man Ahnung im E-Commerce hat und eine gute, kostengünstige APP mit vielen Möglichkeiten sucht, ist sie sehr gut. Für unsere Umstellung von FBA auf FBM genau richtig! Der Support ist auch sehr hilfreich und gut erreichbar.

The Middle Company

May 15, 2025  on Shopify

Excellent app for syncing to amazon with brilliant customer service. Shout out to Keterson who helped tremendously with all of Amazon's requirements which aren't always easy to understand.

EGS 4 LESS LLC

May 15, 2025  on Shopify

This app is great with syncing Shopify products to Amazon! Supports are very nice and patient and gives detailed assistance and even offers onboarding sessions. Very helpful.

Soloclik

May 15, 2025  on Shopify

Manuly

May 08, 2025  on Shopify

Haben jetzt 4 Wochen versucht unsere Schnittstelle umzubauen auf Grund von Änderungen bei uns und Amazon mit zwei verschiedenen Apps. Diese App haben wir als drittes ausprobiert und zack nach ca. 48 Stunden waren die Artikel gelistet. Klar gab es auch zwischen durch Probleme, wie zum Beispiel bei einem Feld, welches von Amazon nicht akzeptiert wurde auf Grund eines ungültigen Formates. Chat-Support angeschrieben und es hat keine 6 Stunden gedauert und der Fehler war behoben! Also ganz klare Empfehlung für die App!

Mercata Imports

May 07, 2025  on Shopify

Excellent customer service! Harvey was very knowledgeable, patient, and professional! I would recommend this app to sync your products from Shopify to Amazon!

The Pinch Spices

Apr 02, 2025  on Shopify

O atendimento foi muito prestativo, rápido e esclarecedor.

Pituka Wear

Mar 25, 2025  on Shopify

Muito prestáveis em resolver as questões

cloakanddawggie-mycaninekids

Mar 10, 2025  on Shopify

I've only just installed the App . . . so far looks like it will solve my integration issues perfectly. Support was great - Harvey answered all of my questions and concerns and will be back to me with an update. Fingers crossed it will work forever.

Braadbaas

Mar 05, 2025  on Shopify

Awesome support with the integration of our Amazon accounts. Thank you very much Harvey :) 10/10

The Brighton Group UK

Feb 25, 2025  on Shopify

Super easy onboarding and support. It seems a lot more robust than what we were using before. Big thanks to Harvey for making it so easy!

Full Health Designs

Feb 13, 2025  on Shopify

Harvey was great. He responded quickly, was clear in his communication, and solved my problem!

Chantress Creations

Feb 13, 2025  on Shopify

Great customer service and help. All my questions were answered and then some! Everything was properly explained, I didn't feel rushed and the door was left open for me to get additional help later. I highly recommend using the app to help get your business and products up and running smoothly!

Siia Cosmetics

Feb 05, 2025  on Shopify

I had a great experience with CS Amazon Sync, and I want to give a special thanks to Harvey for his outstanding support. He provided clear and detailed explanations, making the process easy to understand. Even though I had a lot of questions, he patiently answered each one step by step, ensuring that I fully understood everything. His guidance was incredibly helpful, and I truly appreciate his professionalism and expertise. Highly recommend CS Amazon Sync and Harvey’s support!

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