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Customer reviews: CS Amazon Product Sync

Develop by Feed.Biz

Reviews (206)

Overall rating
4.2

What Merchants Think

Overall, "CS Amazon Sync" receives mixed reviews from merchants. Many users appreciate the app for its comprehensive functionality and the exceptional support provided by team members like Harvey and Keterson, which has made navigating the complexities of selling on Amazon more manageable. However, there are notable complaints about technical issues, setup difficulties, and customer support responsiveness, which has affected some users' experiences negatively.

Key Strengths

  • Excellent customer support, especially from Harvey and Keterson, praised for being helpful and patient.
  • Comprehensive feature set, allowing for rich data integration between Shopify and Amazon.
  • Seamless setup for some users, leading to efficient product setup and sales processes.
  • Functionality that helps optimize and manage Amazon listings and order syncing.

Common Concerns

  • Frequent technical issues and bugs, such as syncing problems with Amazon.
  • Lack of timely resolution for ongoing issues.
  • Setup process perceived as complex and cumbersome by some users.
  • Customer support is not always responsive or effective in addressing issues.

Final Thoughts

"CS Amazon Sync" provides valuable tools and features for merchants aiming to integrate their Shopify and Amazon stores. While the app's potential is recognized by many, technical issues and inconsistencies in customer support limit its overall effectiveness. Continued enhancements in reliability and service could significantly improve user satisfaction and make it an essential tool for e-commerce integration.

Quahog Bay Bedding

May 23, 2025  on Shopify

This app sent a cancelled order to Amazon for fulfillment after I downloaded the trial. The app never worked to set Shopify products fulfilling at Amazon with a new location or stock quantities. Customer service was very slow to respond and not helpful.

Injoyshopping

May 19, 2025  on Shopify

Ich fange gerade erst an die APP zu nutzen, aber muss sagen sie bietet alles was man braucht. Ich würde sie jedoch nicht unbedingt kleinen Händlern mit wenig Erfahrung empfehlen, da die Einstellungen recht umfangreich sind und Anfänger "überfordern". Wenn man Ahnung im E-Commerce hat und eine gute, kostengünstige APP mit vielen Möglichkeiten sucht, ist sie sehr gut. Für unsere Umstellung von FBA auf FBM genau richtig! Der Support ist auch sehr hilfreich und gut erreichbar.

The Middle Company

May 15, 2025  on Shopify

Excellent app for syncing to amazon with brilliant customer service. Shout out to Keterson who helped tremendously with all of Amazon's requirements which aren't always easy to understand.

EGS 4 LESS LLC

May 15, 2025  on Shopify

This app is great with syncing Shopify products to Amazon! Supports are very nice and patient and gives detailed assistance and even offers onboarding sessions. Very helpful.

Manuly

May 08, 2025  on Shopify

Haben jetzt 4 Wochen versucht unsere Schnittstelle umzubauen auf Grund von Änderungen bei uns und Amazon mit zwei verschiedenen Apps. Diese App haben wir als drittes ausprobiert und zack nach ca. 48 Stunden waren die Artikel gelistet. Klar gab es auch zwischen durch Probleme, wie zum Beispiel bei einem Feld, welches von Amazon nicht akzeptiert wurde auf Grund eines ungültigen Formates. Chat-Support angeschrieben und es hat keine 6 Stunden gedauert und der Fehler war behoben! Also ganz klare Empfehlung für die App!

Mercata Imports

May 07, 2025  on Shopify

Excellent customer service! Harvey was very knowledgeable, patient, and professional! I would recommend this app to sync your products from Shopify to Amazon!

cloakanddawggie-mycaninekids

Mar 10, 2025  on Shopify

I've only just installed the App . . . so far looks like it will solve my integration issues perfectly. Support was great - Harvey answered all of my questions and concerns and will be back to me with an update. Fingers crossed it will work forever.

VacationGrabs

Feb 27, 2025  on Shopify

When I first installed this app it was amazing. Everything was easy to understand and support was so helpful and walked me through how to set up matching groups and models. Unfortunately, over the past few months the app has become glitchy and doesn't work properly. Every time I reached out to support with a new issue they said they would look into it and get back to me...then nothing. Now, this app has removed all of the models I spent an enormous amount of time creating and support told me some changes were made but they would help rebuild them. They didn't help or respond after that so I have to remove them and warn others. Best Amazon importing app at the beginning. Please let me know if these issues ever get resolved. Thanks

The Brighton Group UK

Feb 25, 2025  on Shopify

Super easy onboarding and support. It seems a lot more robust than what we were using before. Big thanks to Harvey for making it so easy!

VacationGrabs

Feb 17, 2025  on Shopify

When I first installed this app it was amazing. Everything was easy to understand and support was so helpful and walked me through how to set up matching groups and models. Unfortunately, over the past few months the app has become glitchy and doesn't work properly. Every time I reached out to support with a new issue they said they would look into it and get back to me...then nothing. Now, this app has removed all of the models I spent an enormous amount of time creating and support told me some changes were made but they would help rebuild them. They didn't help or respond after that so I have to remove them and warn others. Best Amazon imported app at the beginning, worst at the end due to lack of follow up or resolutions. I've just spent the last 3 months paying for nothing. I'm uninstalling before the next bill is due.

Chantress Creations

Feb 13, 2025  on Shopify

Great customer service and help. All my questions were answered and then some! Everything was properly explained, I didn't feel rushed and the door was left open for me to get additional help later. I highly recommend using the app to help get your business and products up and running smoothly!

Siia Cosmetics

Feb 05, 2025  on Shopify

I had a great experience with CS Amazon Sync, and I want to give a special thanks to Harvey for his outstanding support. He provided clear and detailed explanations, making the process easy to understand. Even though I had a lot of questions, he patiently answered each one step by step, ensuring that I fully understood everything. His guidance was incredibly helpful, and I truly appreciate his professionalism and expertise. Highly recommend CS Amazon Sync and Harvey’s support!

Fog of Wargames

Jan 23, 2025  on Shopify

I was really looking forward to using this with my Shopify store but all i get is error messages, tried to validate a different card but then couldn't assign all the market places in one go and they charged me for the privilege of trying to do so each time. added products but can't complete as the old card isn't validated even though the new one is!! road block after road block for trying to set something up that should be simple. I understand the checks but it doesn't help when nothing works on the mobile app or through Shopify!!!

AUTO GREENE

Jan 13, 2025  on Shopify

not good, i was really looking forward to connecting through this app. too many obstacles (need a professional amazon seller central acc, need account verification, need to sync and assign all countries, error codes when trying to connect through feed.biz, could not get the feed.biz to change to uk kept defaulting to US) too much hassle to continue

Sami's Jackets

Jan 05, 2025  on Shopify

the costumer support is great and the helped me with the integration into Amazon and this was so helpful

RTM Industries SAS

Dec 25, 2024  on Shopify

Le paramétrage de ce connecteur est assez complet et les données beaucoup plus riches que d'autres connecteurs MarketPlace Amazon. Il a cependant fallu plus d'un mois d'échanges pour avoir un fonctionnement automatique d'import régulier des commandes de Amazon vers Shopify, mais nous y sommes arrivés. Merci à Harvey de Common Services pour la persévérance.

VacationGrabs

Nov 30, 2024  on Shopify

11/30 Update: Unfortunately there are a lot of bugs with this app and support hasn't been able to fix a color map syncing issue for over 2 weeks and has basically stopped trying. I'm left with over 4k amazon search suppressed listings because of it. I will update my review if the issue is resolved between now and when my subscription renews. I can't continue to pay a monthly fee if my listings aren't being seen. 5 Star App & Service! Keterson and Harvey have been tremendously helpful and walked me through creating models, mapping, and providing an Amazon template guide with definitions. I have been intimidated with listing on Amazon for years, but now I have the right tools and support to get my products listed in time for the holidays thanks to this app and expert team. I am so excited to finally be able to post products without getting numerous errors, such as search suppressed and missing offer. Many, many thanks!

meraki

Nov 20, 2024  on Shopify

Die Integration mit meinem Shop funktioniert nicht. Ständig kommt eine Meldung: "invalid". Auch der Chat antwortet seit 1 Stunde nicht, in keinster Weise! Schrecklich.

Belevels MKP

Nov 20, 2024  on Shopify

La aplicación tiene un montón de opciones y nos está funcionando muy bien desde hace más de 6 meses. Hoy por primera vez hemos utilizado su soporte y Harvey nos ha tratado con todo interés y ha solventado una situación problemática para nosotros. Muchas gracias a todo el equipo.

Sossu

Nov 09, 2024  on Shopify

Unfortunately it is not easy to understand setup and I asked a question to support but never heard back.

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