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Customer reviews: Also Bought CBB

Reviews (797)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Also Bought CBB" app, appreciating its impact on sales and ease of use. The app has been particularly commended for its excellent customer support, which quickly resolves any issues and assists with setup. However, some merchants feel that the app's manual recommendation system could be improved for efficiency.

Key Strengths

  • Enhances store appearance in both web and mobile versions
  • Relatively easy installation and configuration
  • Increases average order values by suggesting complementary products
  • Responsive and proactive customer support team
  • Overall affordability and value for subscription fee

Common Concerns

  • Manual recommendation system lacks bulk-processing features
  • Limited control over recommended products on the cart page
  • Statistics feature doesn't specify which products sold helpfully
  • Tracking notes added to packing slips can be cumbersome to remove

Final Thoughts

"Also Bought CBB" is a valuable tool for increasing sales through effective product recommendations. While the app functions well and is backed by strong customer support, some improvements in its manual recommendation and tracking features could enhance its utility. Overall, it is a worthwhile investment for those looking to augment their e-commerce offerings.

Strobepro Studio Lighting

Feb 14, 2025  on Shopify

The app works well overall but has a major flaw. You cannot use it with any back in stock apps or pre-order apps. If your pre-order app has a product out of stock, the Also Bought app will still display which allows the customers to bypass the pre-order and add the out of stock item directly to their cart. This has caused major issues because the customer has no idea that the product was ever out of stock when they check out. I brought the issue to the developers attention but they are unwilling to implement the fix which is too bad. Otherwise it is a good app but for us it has become unusable.

Liberty Orchards

Feb 07, 2025  on Shopify

What is good: - The Also Bought block looks nice in our store (both in web and mobile version). - Relatively easy to install and configure. - Support team is there to respond. What is not so good: - You can configure recommended products manually, but for 1 product at a time. There is no option to do that for a collection. And also you can't duplicate already created manual recommendation and assign it to another product, which would make the process faster. You can either do it for the whole list of your products (including cart) via global recommendations. Or for each product 1 by 1. If you a have lot of SKU in your store, then it's quite a lot of work. - Another thing is that we wanted to configure certain recommendations for the cart page. But it's not possible yet. - As mentioned by others, statistics shows the number of products sold via the app, but doesn't specify which ones. So it's kind of useless to be fare. You can enable tracking, but you will have a note in a packing slip which says "also bought clicked" and you will have to remove that note manually from each order. That's not an option for us. Overall, I would say it depends on your goal: if you fine with relying on automatic recommendations than you can try it. If you wanted more flexibility, I'm afraid it's not going to be very easy.

Rosineer

Jan 29, 2025  on Shopify

Had a minor hiccup when updating our cart page with Judge.me reviews. Contacted the support team, got a quick response and correction of the issue. Great app and customer support! Highly recommend!

ExcellentSupply.com

Jan 06, 2025  on Shopify

Great app. Looks like Amazon. And Carlos was wonderful helping with some prompt custom CSS placement.

Amy Romeu

Dec 03, 2024  on Shopify

Love this app and customer support is always so fast to respond! Carlos was extra helpful today. Highly recommend!

Getaway Garb

Nov 07, 2024  on Shopify

App is great and support is superb! Anytime I've needed something tweaked, Ricardo and/or Jennesca have resolved it for me immediately. Highly recommend!

Sang-e-meel Publications

Nov 05, 2024  on Shopify

The app is brilliant and the customer service is probably the best I have seen! We've been using this for a few years now. In our most recent request, Luisa was extremely helpful in resolving the issue very quickly. The entire team is always quick to respond and resolve any problems. 5 stars without a doubt!

Zinnia Cain

Sep 04, 2024  on Shopify

I just added the app and Carlos was super helpful in adjusting the formatting to look correct on my site. Thanks!

MAGCOMSEN

Jul 18, 2024  on Shopify

Jennesca R. is considerate and provides great service. His professionalism and efficiency are the best I have ever seen.

Cape Coffee Beans

Apr 17, 2024  on Shopify

I've been pretty impressed so far. The app works as it says it should and is quite affordable. The customer service is very responsive and proactive.

For Dog Lovers

Mar 12, 2024  on Shopify

I've been using both FBT and Also Bought apps to help with the AOV and boost sales. I've been really happy with the results, it is really easy to set up and manage the apps. And the customer support is always very quick and responsive if you need them.

Lori's Country Cottage

Feb 08, 2024  on Shopify

Customer service is excellent and fast. This app is definitely worth the price of the subscription and I highly recommend it.

Kleenwater

Jan 09, 2024  on Shopify

Super easy to install and has been WELL worth the subscription fee! Great product that helps with overall sales without really doing much.

Whimsy Stamps

Dec 04, 2023  on Shopify

This app is great! It has increased our average order values by making it easy for customers to add complementing products. The customer support is top notch too. They are helpful and fast to respond. We love this app and highly recommend it.

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