Reviews: AliReviews: AliExpress Reviews

Customer reviews: AliReviews: AliExpress Reviews

Reviews (73)

Overall rating

4.6

5

104
4

13
3
2
1

10

What Merchants Think

Merchants generally find "AliReviews: AliExpress Reviews" to be a valuable tool for integrating reviews into their stores, highlighting the app's ease of use and efficient customer support. While many appreciate the app's features and support, others have noted its limitations, especially concerning customer service responsiveness and technical issues. Overall, it seems merchants believe the app positively contributes to store credibility and sales, but there's room for improvement.

Key Strengths

Efficient and helpful customer support team, often praised for their assistance and patience.
User-friendly interface that many find easy to use for importing reviews.
Free version available, which is appealing to beginner Shopify sellers.
Helpful in boosting store credibility and potentially increasing sales.

Common Concerns

Delays in technical support and lack of 24/7 availability.
Technical issues, such as difficulties in importing reviews and displaying them on the website.
Some users find the app interface and navigation unintuitive.
Billing issues, with some users reporting being charged incorrectly.
Lack of customization options for editing widgets and review displays.

Final Thoughts

"AliReviews: AliExpress Reviews" is perceived as a beneficial tool for merchants looking to integrate customer reviews into their online stores, with its major highlight being the proactive customer support. However, improvements in technical support responsiveness and user interface could significantly enhance the overall user experience. While it serves its fundamental purpose, addressing common concerns would make it an even more reliable choice for merchants.

mini&spark

Apr 01, 2024 on Shopify

great app. The only feature I dont like is the review popup. should have an option to manage how often it appears after customer close it.

Draco huevo

Mar 22, 2024 on Shopify

Cogí el plan de 9.99€ y no he podido instalar las reseñas, no me aparecen en la web, seguí los pasos que me dijeron y aún así no va. He contactado 3 veces con ellos y sólo me han dicho que se pondrían en contacto conmigo y que me devolverían el dinero y no me han devuelto el dinero ni me han contestado. No recomiendo esta app.

FindAllSpecials

Mar 20, 2024 on Shopify

I had a great experience with the people at AliReviews. Despite the time difference that seemed to be a factor during our support sessions, they made sure to follow up with my emails until the issue was resolved. I really appreciate it. Wish they had a number that they can be reached at.

XenBee

Jan 05, 2024 on Shopify

Very good support service. Thank you. They helped me figure out why imported reviews weren't showing up on the page.

AROLORA

Dec 06, 2023 on Shopify

Unfortunately, my experience was far from satisfactory. I feel compelled to share my feedback to highlight some significant weaknesses in the app. Firstly, the user interface is not at all intuitive. Navigating through the app feels cumbersome, and it's challenging to find the features I need. A more user-friendly design would greatly enhance the overall experience. Additionally, I noticed a lack of exporting review on the app. For those valuable reviews our customers left and we can't export them out!! Moreover, the app's search functionality is unreliable. It often fails to retrieve accurate results, making it difficult to find specific reviews or products. This undermines the app's core purpose and severely impacts its utility. Furthermore, the absence of clear guidelines for users makes the reviewing process confusing. Users need more explicit instructions on how to navigate the app and make the most out of its features. Clarity in this aspect is crucial for a positive user experience.