Reviews: AliReviews: AliExpress Reviews

Customer reviews: AliReviews: AliExpress Reviews

Reviews (384)

Overall rating

4.7

5

95
4

11
3
2
1

9

What Merchants Think

Merchants generally find "AliReviews: AliExpress Reviews" to be a valuable tool for integrating reviews into their stores, highlighting the app's ease of use and efficient customer support. While many appreciate the app's features and support, others have noted its limitations, especially concerning customer service responsiveness and technical issues. Overall, it seems merchants believe the app positively contributes to store credibility and sales, but there's room for improvement.

Key Strengths

Efficient and helpful customer support team, often praised for their assistance and patience.
User-friendly interface that many find easy to use for importing reviews.
Free version available, which is appealing to beginner Shopify sellers.
Helpful in boosting store credibility and potentially increasing sales.

Common Concerns

Delays in technical support and lack of 24/7 availability.
Technical issues, such as difficulties in importing reviews and displaying them on the website.
Some users find the app interface and navigation unintuitive.
Billing issues, with some users reporting being charged incorrectly.
Lack of customization options for editing widgets and review displays.

Final Thoughts

"AliReviews: AliExpress Reviews" is perceived as a beneficial tool for merchants looking to integrate customer reviews into their online stores, with its major highlight being the proactive customer support. However, improvements in technical support responsiveness and user interface could significantly enhance the overall user experience. While it serves its fundamental purpose, addressing common concerns would make it an even more reliable choice for merchants.

Medcore

Nov 30, 2024 on Shopify

Free version says it imports Amazon reviews. This is not true.

Nilana

Oct 29, 2024 on Shopify

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babynu

Oct 24, 2024 on Shopify

The app is fine, but the technical support is really very slow. They don't have 24/7 tech support, and even during working hours, they hardly reply to emails. I mailed them on Thursday at 11 a.m. and till Friday night there was no response, so I connected with them through chat and on the chat the executive asked me to wait till Monday.

LOFTALIA

Sep 02, 2024 on Shopify

If you don't want to waste your money and get no service in return, you can download it.

Achadinho Para Cozinha

Aug 26, 2024 on Shopify

aplicativo muito ruim, muito complicado e não funciona. não recomendo dei uma estrela só para sair desse tela, mas nem isso vale. Alem disso me cobraram o valor da mensalidade indevidamente, a assistente notou o meu desconforto e sabia que não tinha ficado ao menos 2 horas com este aplicativo e disse que era apenas para desinstalar. mas assim mesmo me cobraram pelo serviço não entregue! Reafirmo. É Péssimo!

Achadinho Para Cozinha

Jul 30, 2024 on Shopify

aplicativo muito ruim, muito complicado e não funciona. não recomendo dei uma estrela só para sair desse tela, mas nem isso vale

THE CASTLE DECOR®

Apr 23, 2024 on Shopify

I installed this app this does not work they charged $9.99 and I asked why reviews not importing they said developer team checking i submit a ticket on 18th Apr today is 24 Apr they are saying we are working on it. Worst services ever.

PerritoLover

Apr 14, 2024 on Shopify

I'm extremely disappointed with this. It consistently failed to upload multiple products, causing me hours of frustration. When I requested a refund due to its malfunction, they refused to provide one, despite their claim of offering a guarantee. This lack of customer support and unwillingness to stand by their product is unacceptable. I strongly advise against using this plugin. Save yourself the headache and look elsewhere for a reliable solution.

Draco huevo

Mar 22, 2024 on Shopify

Cogí el plan de 9.99€ y no he podido instalar las reseñas, no me aparecen en la web, seguí los pasos que me dijeron y aún así no va. He contactado 3 veces con ellos y sólo me han dicho que se pondrían en contacto conmigo y que me devolverían el dinero y no me han devuelto el dinero ni me han contestado. No recomiendo esta app.