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Customer reviews: AliReviews: AliExpress Reviews

Reviews (384)

Overall rating
4.7

What Merchants Think

Merchants generally find "AliReviews: AliExpress Reviews" to be a valuable tool for integrating reviews into their stores, highlighting the app's ease of use and efficient customer support. While many appreciate the app's features and support, others have noted its limitations, especially concerning customer service responsiveness and technical issues. Overall, it seems merchants believe the app positively contributes to store credibility and sales, but there's room for improvement.

Key Strengths

  • Efficient and helpful customer support team, often praised for their assistance and patience.
  • User-friendly interface that many find easy to use for importing reviews.
  • Free version available, which is appealing to beginner Shopify sellers.
  • Helpful in boosting store credibility and potentially increasing sales.

Common Concerns

  • Delays in technical support and lack of 24/7 availability.
  • Technical issues, such as difficulties in importing reviews and displaying them on the website.
  • Some users find the app interface and navigation unintuitive.
  • Billing issues, with some users reporting being charged incorrectly.
  • Lack of customization options for editing widgets and review displays.

Final Thoughts

"AliReviews: AliExpress Reviews" is perceived as a beneficial tool for merchants looking to integrate customer reviews into their online stores, with its major highlight being the proactive customer support. However, improvements in technical support responsiveness and user interface could significantly enhance the overall user experience. While it serves its fundamental purpose, addressing common concerns would make it an even more reliable choice for merchants.

Jimzon

Jan 03, 2025  on Shopify

super support, Evelyn Smith war super schnell und hat mir bei meinem Problem schritt für schritt geholfen. Vielen herzlichen dank

OBDsoft

Nov 21, 2024  on Shopify

Monica from support was amazing, very helpful and very knowledgeable, I managed to have everything set on my shop, so happy, thanks.

Feles Amantes

Nov 08, 2024  on Shopify

It's a great must-have app with a committed supportive team behind the scenes that helps you promptly and satisfactorily.

babynu

Oct 24, 2024  on Shopify

The app is fine, but the technical support is really very slow. They don't have 24/7 tech support, and even during working hours, they hardly reply to emails. I mailed them on Thursday at 11 a.m. and till Friday night there was no response, so I connected with them through chat and on the chat the executive asked me to wait till Monday.

ComfortLight

Oct 16, 2024  on Shopify

Me ha servido para añadir reseñas de manera de forma gratuita. Cuando he tenido dudas a la hora de importar las reseñas el servicio de atención al cliente me lo ha solucionado en un par de minutos dándome indicaciones con capturas de pantalla de lo que tenia que ir haciendo paso a paso. Recomiendo sin duda esta App. Lo único es que no me deja editar el nombre, fotos ni la forma en que se ve en mi página.

Saint K Shop

Sep 11, 2024  on Shopify

Great, easy to use app! Needed assistance on updating code, and the team was there helping within 24 hours. Overall, great app and amazing support team, highly recommend for your store!

Achadinho Para Cozinha

Aug 26, 2024  on Shopify

aplicativo muito ruim, muito complicado e não funciona. não recomendo dei uma estrela só para sair desse tela, mas nem isso vale. Alem disso me cobraram o valor da mensalidade indevidamente, a assistente notou o meu desconforto e sabia que não tinha ficado ao menos 2 horas com este aplicativo e disse que era apenas para desinstalar. mas assim mesmo me cobraram pelo serviço não entregue! Reafirmo. É Péssimo!

Tienda Fabbi

Aug 19, 2024  on Shopify

Muy buena aplicación, no sabia como hacer y en el soporte me contestaron super rápido y me ayudaron con lo que solicite.

LuckyFind Market

Aug 16, 2024  on Shopify

間違ってインストールしてしまいました。 また利用が必要な場合はインストールさせていただきます。

Dog and Cat Studio

Aug 04, 2024  on Shopify

Monica was extremely patient and helpful with assisting me on importing my first (of many) AliReviews live into my store! Thank you for your patience Monica. Much appreciated.

Achadinho Para Cozinha

Jul 30, 2024  on Shopify

aplicativo muito ruim, muito complicado e não funciona. não recomendo dei uma estrela só para sair desse tela, mas nem isso vale

THE CASTLE DECOR®

Apr 23, 2024  on Shopify

I installed this app this does not work they charged $9.99 and I asked why reviews not importing they said developer team checking i submit a ticket on 18th Apr today is 24 Apr they are saying we are working on it. Worst services ever.

PerritoLover

Apr 14, 2024  on Shopify

I'm extremely disappointed with this. It consistently failed to upload multiple products, causing me hours of frustration. When I requested a refund due to its malfunction, they refused to provide one, despite their claim of offering a guarantee. This lack of customer support and unwillingness to stand by their product is unacceptable. I strongly advise against using this plugin. Save yourself the headache and look elsewhere for a reliable solution.

Doggiepalstore

Apr 13, 2024  on Shopify

A very useful free app for all beginner Shopify sellers, Evelyn was indeed very helpful and answered all of my questions very well

Mira aquí está

Apr 09, 2024  on Shopify

La aplicación es buena, pero no la encuentro tan amigable. Faltan más opciones de edición de los widget. Sin embargo el equipo de soporte es excelente, la ayuda es inmediata y muy resolutiva. felicitaciones por eso.

mini&spark

Apr 01, 2024  on Shopify

great app. The only feature I dont like is the review popup. should have an option to manage how often it appears after customer close it.

Draco huevo

Mar 22, 2024  on Shopify

Cogí el plan de 9.99€ y no he podido instalar las reseñas, no me aparecen en la web, seguí los pasos que me dijeron y aún así no va. He contactado 3 veces con ellos y sólo me han dicho que se pondrían en contacto conmigo y que me devolverían el dinero y no me han devuelto el dinero ni me han contestado. No recomiendo esta app.

FindAllSpecials

Mar 20, 2024  on Shopify

I had a great experience with the people at AliReviews. Despite the time difference that seemed to be a factor during our support sessions, they made sure to follow up with my emails until the issue was resolved. I really appreciate it. Wish they had a number that they can be reached at.

XenBee

Jan 05, 2024  on Shopify

Very good support service. Thank you. They helped me figure out why imported reviews weren't showing up on the page.

AROLORA

Dec 06, 2023  on Shopify

Unfortunately, my experience was far from satisfactory. I feel compelled to share my feedback to highlight some significant weaknesses in the app. Firstly, the user interface is not at all intuitive. Navigating through the app feels cumbersome, and it's challenging to find the features I need. A more user-friendly design would greatly enhance the overall experience. Additionally, I noticed a lack of exporting review on the app. For those valuable reviews our customers left and we can't export them out!! Moreover, the app's search functionality is unreliable. It often fails to retrieve accurate results, making it difficult to find specific reviews or products. This undermines the app's core purpose and severely impacts its utility. Furthermore, the absence of clear guidelines for users makes the reviewing process confusing. Users need more explicit instructions on how to navigate the app and make the most out of its features. Clarity in this aspect is crucial for a positive user experience.

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