Ali Orders by FireApps Review: Features & User Feedback

Customer reviews: Zopi ‑ AliExpress Dropshipping

Ali Orders by FireApps simplifies Shopify order management by syncing AliExpress orders directly to your store. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your eCommerce business.

Reviews (2,548)

Overall rating

4.8

5

326
4

11
3

6
2

1
1

17

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.

Common Concerns

Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

Feathers & Bliss

Mar 31, 2024 on Shopify

As a beginner, I got very overwhelmed and confused with all I had to do to get my store started. I just realized tonight that there is a chat available for assistance. Vivian was my support agent during the chat and she has been so patient and helpful, answering each question one by one with the appropriate illustration to guide me. I am really grateful for her! Thanks again Vivian!

Lura Luz

Mar 30, 2024 on Shopify

Was having issues with a test order but Clara was able to get my issue resolved and replied fast!

Mudd and Mischief

Mar 29, 2024 on Shopify

Ross was very helpful in helping fix several problems for me. I am very grateful for his help.

sheba'scloset

Feb 03, 2024 on Shopify

Your support rep, Rocy cleared all the confusions I had regarding my unmapped products! Rocy showed me the step by step process on how to find my suppliers and remap them. Thanks so much for the support Rocy!

Next Gen Game Gear

Jan 14, 2024 on Shopify

To be honest I wasn't sure about this app. I had tried a few apps before and couldn't get the sourcing and fulfillment correct. I will say this app seems to work so far. I believe I will be staying with them. Mainly because of the support I received from their customer service agent (Pauline). It is not often that you come across customer service reps who go above and beyond to help you. When I come across exceptional customer service I stay there. The fact that I am writing a review should speak for itself. This is probably the 4th review I have ever written in my life and I'm 36. It takes alot for me to actually want to write a review. I would like to say thank you again Pauline.

Cmrf Products

Dec 30, 2023 on Shopify

I'm very impressed with the Zopi App. I have been using it a few weeks and have to say it makes my drop-shipping business straightforward. I have of course had to get used to some aspects of the process but with the prompt, professional and extremely fast and helpful help desk feature every question i have needed answered has been done, Today i dealt with the amazing Nim who yet again came to my rescue and clearly explained how to remedy my issue, Nim has been there when i needed her the last few days and has always explained the process clearly and i cant thank her enough.