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Customer reviews: Zopi ‑ AliExpress Dropshipping

Develop by Zopi ⭐

Reviews (2,548)

Overall rating
4.8

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

SportMoves

Apr 13, 2024  on Shopify

facile a utiliser avec un peu d'aide, le support de Clara est parfait!

Berta Shop

Apr 13, 2024  on Shopify

Great Customer Service! Violette help me a lot!

GloSkin

Apr 10, 2024  on Shopify

Great support! I had so many questions, and Karina on chat was extremely helpful!

Treasures-instore

Apr 09, 2024  on Shopify

recebi um excelente apoio da vivian, muito atenciosa, simpática e eficiente.

Plante-pousse-plus

Apr 09, 2024  on Shopify

service de scarlet excellent

KoesterCollectie

Apr 09, 2024  on Shopify

I had a few questions and Ross helped me out more than i could asked for. Thank you for your patient. It's all clear now.

BIIEB

Apr 09, 2024  on Shopify

fijne en snelle uitleg door Ross, bedankt!

Beautiful Stranger 2020

Apr 09, 2024  on Shopify

Jennie helped me solve my ordering issue. I was very grateful for the help provided over many hours of trouble shooting. Once you learn your way around the app, it is a wonderful too for your ecommerce shop. I would reccomend Jennie for support if needed using Zopi. Thank you again Jennie. You have made my day.

Gift Boutique

Apr 07, 2024  on Shopify

I would definitely recommend this app, the support is almost immediate and the person who assisted me helped me to the very last step. They even went as far as to find alternative suppliers for me when I could not find my own. I am really appreciate this.

Sonic Bark

Apr 05, 2024  on Shopify

Zopi has been a game-changer for my dropshipping business. The user interface is super intuitive, making it easy to find and import products. Plus, their customer support is top-notch! When I have questions about order fulfillment, or anything, the live chat team responded quickly and walked me through the solution in no time. Highly recommend!

My Store

Apr 05, 2024  on Shopify

The support I have experienced has been wonderful. I truly appreciate the step by step help and quick response.

Smooth Sale Shop

Apr 05, 2024  on Shopify

The support has been fantastic. Ross was very patient with me, clearly laid out possible remedies with clear instructions (and even pictures, showing how to resolve the issue).

Swiftwintek

Apr 04, 2024  on Shopify

Top Notch Support from Violette. Thanks alot for the support!

AceMedicinals

Apr 03, 2024  on Shopify

Scarlet was very helpful

Inovex

Apr 03, 2024  on Shopify

Was very patient and responded quickly to my messages as compared to others that take 5-10 min. Nice chat Scarlet

El Tarot de Hoy

Apr 03, 2024  on Shopify

Scarlet was very patient and clear with the information.

StaynTrue

Apr 03, 2024  on Shopify

Great support from Rocy, took the time and had great solutions for the issues I was having. Customer service is great, apart from the app alone, I recommend it. 10/10

Mike Armstrong

Apr 01, 2024  on Shopify

Il n'y pas d'autre application meilleur que Zopi,des genrs pour le service à la clientèle de qualité,professionnel comme le cas de Rocy,qui priorise avant tout le client pour connaitre son besoin et le suggérer de bonne solution.Je vous la recommande vivement

Racketfy

Apr 01, 2024  on Shopify

The support is really good. I was talking to Ross, and I got replies and help very fast. Also very detailed answers to my questions. Well done and thank you!

Ocean Rafts

Mar 31, 2024  on Shopify

The support staff is amazing and available with any issues present. My experience with Vivian from Zopi was exceptional. She was kind, knowledgeable and straight to the point and even pointed out what I should do to make it easier in the future with order fulfillment. Along with how she provided guides and images to assist me was highly beyond your normal support service! Thanks Vivian!

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