The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
Gift Boutique
Apr 07, 2024
on
Shopify
I would definitely recommend this app, the support is almost immediate and the person who assisted me helped me to the very last step. They even went as far as to find alternative suppliers for me when I could not find my own. I am really appreciate this.
Sonic Bark
Apr 05, 2024
on
Shopify
Zopi has been a game-changer for my dropshipping business. The user interface is super intuitive, making it easy to find and import products. Plus, their customer support is top-notch! When I have questions about order fulfillment, or anything, the live chat team responded quickly and walked me through the solution in no time. Highly recommend!
My Store
Apr 05, 2024
on
Shopify
The support I have experienced has been wonderful. I truly appreciate the step by step help and quick response.
Smooth Sale Shop
Apr 05, 2024
on
Shopify
The support has been fantastic. Ross was very patient with me, clearly laid out possible remedies with clear instructions (and even pictures, showing how to resolve the issue).
Swiftwintek
Apr 04, 2024
on
Shopify
Top Notch Support from Violette.
Thanks alot for the support!
AceMedicinals
Apr 03, 2024
on
Shopify
Scarlet was very helpful
Inovex
Apr 03, 2024
on
Shopify
Was very patient and responded quickly to my messages as compared to others that take 5-10 min. Nice chat Scarlet
El Tarot de Hoy
Apr 03, 2024
on
Shopify
Scarlet was very patient and clear with the information.
StaynTrue
Apr 03, 2024
on
Shopify
Great support from Rocy, took the time and had great solutions for the issues I was having. Customer service is great, apart from the app alone, I recommend it. 10/10
Mike Armstrong
Apr 01, 2024
on
Shopify
Il n'y pas d'autre application meilleur que Zopi,des genrs pour le service à la clientèle de qualité,professionnel comme le cas de Rocy,qui priorise avant tout le client pour connaitre son besoin et le suggérer de bonne solution.Je vous la recommande vivement
Racketfy
Apr 01, 2024
on
Shopify
The support is really good. I was talking to Ross, and I got replies and help very fast. Also very detailed answers to my questions. Well done and thank you!
Ocean Rafts
Mar 31, 2024
on
Shopify
The support staff is amazing and available with any issues present. My experience with Vivian from Zopi was exceptional. She was kind, knowledgeable and straight to the point and even pointed out what I should do to make it easier in the future with order fulfillment. Along with how she provided guides and images to assist me was highly beyond your normal support service! Thanks Vivian!
Feathers & Bliss
Mar 31, 2024
on
Shopify
As a beginner, I got very overwhelmed and confused with all I had to do to get my store started. I just realized tonight that there is a chat available for assistance. Vivian was my support agent during the chat and she has been so patient and helpful, answering each question one by one with the appropriate illustration to guide me.
I am really grateful for her!
Thanks again Vivian!
Lura Luz
Mar 30, 2024
on
Shopify
Was having issues with a test order but Clara was able to get my issue resolved and replied fast!
Mudd and Mischief
Mar 29, 2024
on
Shopify
Ross was very helpful in helping fix several problems for me. I am very grateful for his help.
sheba'scloset
Feb 03, 2024
on
Shopify
Your support rep, Rocy cleared all the confusions I had regarding my unmapped products! Rocy showed me the step by step process on how to find my suppliers and remap them. Thanks so much for the support Rocy!
Next Gen Game Gear
Jan 14, 2024
on
Shopify
To be honest I wasn't sure about this app. I had tried a few apps before and couldn't get the sourcing and fulfillment correct. I will say this app seems to work so far. I believe I will be staying with them. Mainly because of the support I received from their customer service agent (Pauline). It is not often that you come across customer service reps who go above and beyond to help you. When I come across exceptional customer service I stay there. The fact that I am writing a review should speak for itself. This is probably the 4th review I have ever written in my life and I'm 36. It takes alot for me to actually want to write a review. I would like to say thank you again Pauline.
Cmrf Products
Dec 30, 2023
on
Shopify
I'm very impressed with the Zopi App. I have been using it a few weeks and have to say it makes my drop-shipping business straightforward. I have of course had to get used to some aspects of the process but with the prompt, professional and extremely fast and helpful help desk feature every question i have needed answered has been done, Today i dealt with the amazing Nim who yet again came to my rescue and clearly explained how to remedy my issue, Nim has been there when i needed her the last few days and has always explained the process clearly and i cant thank her enough.