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Customer reviews: Zopi: Ali & US Dropshipping

Develop by Zopi ⭐

Ali Orders by FireApps simplifies Shopify order management by syncing AliExpress orders directly to your store. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your eCommerce business.

Reviews (387)

Overall rating
4.6

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

ProSalesDirect

Aug 19, 2024  on Shopify

Ross from support was super helpful. All of my questions were swiftly answered and my issues were taken care of. Out of all of the drop shipping apps for Shopify, I highly recommend this one. Not only is it way easier to use, but the support you receive is by far the best.

Boni M Shop

Aug 19, 2024  on Shopify

Ross was my chat associate and was very helpful and knowledgeable. The instructions provided were straight to the point and he provided screenshots too. Very impressive.

Tisso Clothing

Aug 19, 2024  on Shopify

I love their chat support. Always there and helpful. Ross was particularly wonderful and resolved my issue in seconds.

Alef Jewels

Aug 19, 2024  on Shopify

quick customer service by Ross. Thank you.

HavenGlow-Shop

Aug 19, 2024  on Shopify

helped me in every step and was so patient and respectful with me, and most important thing she resolved all my problems and questions

CoverPhone

Aug 18, 2024  on Shopify

La atención al cliente es muy buena la verdad, me resuelven todos mis problemas, en especial Vivian que me atendio hoy, muchas gracias zopi y Vivian me hacen las cosas mas fáciles.

My Store

Aug 18, 2024  on Shopify

The best and fast constumer service! Rocy helped me manage a small problem I had in my store, and we resolved it together very quickly. Thank you and I hope to continue working and learning together!

MLStore

Aug 17, 2024  on Shopify

AirMini

Aug 17, 2024  on Shopify

Lana was extremely helpful, supportive and answered all my questions timely and intuitively. Lana made my business with Zopi easy, and I am grateful for her support. She not only assisted me efficiently and professionally, but also her support built trust in me with doing business with Zopi. I will be recommending to other colleagues. Thank you Lana, and thank you Zopi for your support.

Survivalert

Aug 17, 2024  on Shopify

Really responsive support, great all, I love the AI implementations

OptiLumiX

Aug 16, 2024  on Shopify

Good support service. Rocy helped me a lot with my issue

Pretty Aurora

Aug 16, 2024  on Shopify

I would definitely recommend Zopi - AliExpress Dropshipping as customer service agents are quite helpful to their client. I would like to mention Rocy for being so nice, patient, and understanding. He dealt with my query with full understanding of the issues and answered all my questions efficiently. Rocy has provided me an excellent customer service. Well done to Rocy. Thank you so much for helping me resolve my problems/issues.

BEE IN THE BAG

Aug 16, 2024  on Shopify

I love this app, whenever I need assistance someone is there within seconds and everyone is so very helpful and patient with me, especially Rocy today who was brilliant and knew exactly what to check to resolve an issue. Excellent service. Thank you.

méli-mélo

Aug 16, 2024  on Shopify

Ross konnte mir innerhalb von minuten mein problem lösen! Sie war mir eine sehr grosse hilfe! Danke Ross

Nook Nest Online Store

Aug 15, 2024  on Shopify

Apu oli helposti saatavilla ja auttava henkilö oli ihana.

Gigastore.direct

Aug 14, 2024  on Shopify

Thank you scarlet. you rock

CraftedGames

Aug 13, 2024  on Shopify

Thanks to Ross I was able to solve a problem we were facing. Thanks so much for the very fast and helpful response!

One Cent Fresh N Family

Aug 12, 2024  on Shopify

Un grand merci a Karina et Vivian qui m'ont aide dans le processus pour traiter ma premiere commande. J'adore l'application ZOPI et je la recommande fortement a toutes personnes specialement celles qui lancent leur premiere boutique en ligne.

Crisalide Creation

Aug 12, 2024  on Shopify

L'assistenza Ross è molto gentile, e paziente. Comprende e aiuta finchè non si risolve il problema. Sono veramente soddisfatta. :)

Puddy Savvy

Aug 12, 2024  on Shopify

I recently had the pleasure of working with Ross from the customer service team at Zopi, and I couldn't be more impressed. She was incredibly responsive, patient, and went above and beyond to ensure all my concerns were addressed. Ross made the entire process smooth and stress-free, providing clear and detailed explanations at every step. Zopi is a buddy that you can trust on your business road, and Ross exemplifies that trust and reliability. Highly recommend!

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