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Customer reviews: Zopi ‑ AliExpress Dropshipping

Develop by Zopi ⭐

Reviews (2,548)

Overall rating
4.8

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

InspiredGrabs.com

Apr 04, 2025  on Shopify

I recently had my first order fulfilled through the Zopi Fulfillment Service. As someone unfamiliar with the process, I truly appreciated the guidance and support from Ross and the rest of the team. Thanks to their help, everything went smoothly—no issues at all! A big thank you to Ross for being so helpful! Working with the Zopi team and using their app has simplified my business operations. It's an incredible asset to my e-commerce store—no question about it. I'm excited about our partnership's potential and look forward to watching it grow. Once again, thank you to Ross and the amazing Zopi team!

Amaretto Shoping

Apr 02, 2025  on Shopify

scarlet!!! Excelente profecional y colaboradora, siempre me ha asistido y solucionado mis problemas con mucha paciencia y dedicacion!! lO APRECIO MUCHO

Safford's Closet

Mar 16, 2025  on Shopify

I had the pleasure of working with Paula from customer service, and I am extremely impressed with the level of support she provided. After struggling with an issue for several days, Paula offered a suggestion that I had not previously considered, which ultimately resolved the problem. Her expertise and thoughtful approach were instrumental in resolving the matter efficiently. I greatly appreciate her assistance and dedication to ensuring a positive customer experience.

The Card Cathedral

Mar 14, 2025  on Shopify

So every online product in existence, has a bug every now and then. I should know, i'm a CTO for a living. So sure, every now and then theres an issue - and i'll be honest, most of the time its been a user error (my fault), but even when its an issue my end the customer support cannot do enough. Always very responsive, and always happy to help, and always remedy the issue quickly--which is so important for an online e-commerce business. Would recommend again and again! Most recently had the pleasure of working with Ross from the CS team, and as previously mentioned, could not do more to satisfy my needs and issues at hand.

Cosmic Gizmos

Mar 09, 2025  on Shopify

Paula was very helpful

Conveniently Yours

Mar 06, 2025  on Shopify

I was able to get help with answers to my questions fairly quickly. Customer Service was polite and professional.

BigNutz Clothing

Feb 28, 2025  on Shopify

Paula is amazing and so helpful!

Senora

Feb 28, 2025  on Shopify

I've been using the app for 6 months now and it's been a total game changer. I would highly recommend it to anyone dropshipping on tiktok using aliexpress - a range of plans make it scalable and the use of AI features is also great. There's been a few issues but the chat team have been so quick to sort out any issues and have happily done so.

Every Tail

Feb 19, 2025  on Shopify

Vivian was very helpful

Divine Design Prints

Feb 17, 2025  on Shopify

I highly recommend Zopi as it has been an incredibly valuable and helpful experience for me. The service provided was both efficient and beneficial, making the entire process seamless. I would also like to acknowledge Scarlet for her exceptional assistance—her support was invaluable and greatly appreciated.

M & M Global

Feb 17, 2025  on Shopify

Zopi’s customer service is outstanding! They are quick to respond and always willing to help with any issues. Highly recommend for anyone looking for reliable support and smooth order management! *****

BoldVibe

Feb 08, 2025  on Shopify

Had some issues with order Fulfillment but I had great support from Ross who is part of the team and she helped me with my issue and now it's been sorted.

Bills Deals

Feb 06, 2025  on Shopify

all though my issue was not resolved at this time everyone involved was very helpful and I no they will do there best to get it resolved very soon it's always o pleasure working with the zopi staff thank you for you're support

BC's Sports and Outdoors

Feb 06, 2025  on Shopify

She helped get it done.

ShowPlus Lamp

Feb 03, 2025  on Shopify

AI설명 추가 기능이 아주 좋습니다.

vinterstamning

Jan 28, 2025  on Shopify

i had a problem with fulfilling my orders to my customers, i got very good help from Scarlet and solved the issue

NAD'GLAM

Jan 25, 2025  on Shopify

Je mets 5 étoiles pour Scarlet car elle ne m'a pas lâché et a tout fait pour résoudre mon problème

Nordic Rune Jewelry

Jan 20, 2025  on Shopify

The app is taking time to learn. The customer support is all 5 stars, hands down. My first drop shipping order was sinking but then Minn helped in every way to set the order straight, get it on track, and have it get fulfilled! I make a strong recommendation based on the help I just received from Minn. Great work

Pet Pawsome

Jan 14, 2025  on Shopify

It works good so far, and if I have any issues, they do great in helping and getting to my problems in a very good timely manner!

Prometheus accessorie wares

Jan 11, 2025  on Shopify

ross great support with order details

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