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Customer reviews: Zopi: Ali & US Dropshipping

Develop by Zopi ⭐

Ali Orders by FireApps simplifies Shopify order management by syncing AliExpress orders directly to your store. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your eCommerce business.

Reviews (366)

Overall rating
4.6

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

Allen Cozy Haven Store

Jul 17, 2025  on Shopify

Scarlet was very helpful and patient with me.

PinH0l

Jul 14, 2025  on Shopify

good customer service. app works well

Beautysky

Jul 11, 2025  on Shopify

Le Shopping d’Anne-Catherine

Jul 10, 2025  on Shopify

Application fiable. Personne à l'écoute (Merci Ross). Aide pour passer une commande alors que je ne trouvais de fournisseur de remplacement. Aide pour trouver des produits chez des fournisseurs (ex. Aliexpress). Je ne souhaite plus utiliser que votre application. Donc, je recherche les produits qui me tienne à coeur dans ma boutique sur votre application. Encore merci.

Antique Decore

Jul 05, 2025  on Shopify

I Just started with Zopi but got very nice guidence from support on how to use this app. Really appriciate it.

Scent & Steel

Jul 04, 2025  on Shopify

Super easy to use and if at any point you are confused the live chat is awesome! It does not go away after refreshing, or even closing and re opening the tab. Daisy was eager to help me get through an issue and even suggested other things we go over, which we did!

QuickBasket

Jun 30, 2025  on Shopify

Meltrition

Jun 30, 2025  on Shopify

Fantastic Experience with Zopi! Zopi was incredibly easy to install and made dropshipping products to my store simple and hassle-free. The online help chat is super user-friendly, and I had a great experience with Daisy, who assisted me—she was friendly, knowledgeable, and quickly helped me with everything I needed. Excellent service all around. I would definitely recommend Zopi to anyone looking to start or streamline their dropshipping business!

Tekra

Jun 27, 2025  on Shopify

Daisy took her time to explain me about the app and help me understand the drop shipping process. Great customer service I recommend

Accessory Addictz

Jun 27, 2025  on Shopify

I'm really enjoying it so far! Setting up my shop and editing products has been easy and quick, which is exactly what I was looking for. The platform is user-friendly and efficient. On top of that, the customer service is amazing—super helpful and responsive. Highly recommended!

Women's Wardrobe

Jun 27, 2025  on Shopify

I would say Zopi is a very lovely droppshipping company, and they always have a very good stock in their company and the customer care is willing to go out of their way to help you!

TrendyLabel

Jun 26, 2025  on Shopify

PORMA

Jun 26, 2025  on Shopify

Good customer service, very helpful and kind. Ms. Daisy handled my inquiry so well. I am very thankful. Zopi with their customer service team will help your business succeed.

DarkShadows

Jun 24, 2025  on Shopify

I asked support to help me fulfill a shipment the lady who helped me was amazing, very patient, nice and walked me through everything step by step. I will be using Zopi for a very long time!

Valoria

Jun 17, 2025  on Shopify

Je tiens à remercier Ross pour son support super réactif et très aidant. Elle a fait un excellent travail et a vraiment rendu le processus fluide pour moi. Très apprécié !

I'm Getting Married

Jun 17, 2025  on Shopify

Great customer service and keep on trying improving their apps. Thank you!

VINERA

Jun 05, 2025  on Shopify

Géniale, la personne que j'ai eu a réglé tous mes problèmes en 30secondes. C'est un super service après vente

My Store

Apr 12, 2025  on Shopify

Ross did a fantastic job helping me understand zopi and continuing the process for my customer. Very pleased other gave my a headache and had me stressing but she was helpful and took her time to do her a research.

Paw Bizz

Apr 07, 2025  on Shopify

Alice was efficient and very helpful. She solved my query in less than 2 minutes!!!! Keep up the great work Alice

InspiredGrabs.com

Apr 04, 2025  on Shopify

I recently had my first order fulfilled through the Zopi Fulfillment Service. As someone unfamiliar with the process, I truly appreciated the guidance and support from Ross and the rest of the team. Thanks to their help, everything went smoothly—no issues at all! A big thank you to Ross for being so helpful! Working with the Zopi team and using their app has simplified my business operations. It's an incredible asset to my e-commerce store—no question about it. I'm excited about our partnership's potential and look forward to watching it grow. Once again, thank you to Ross and the amazing Zopi team!

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