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Customer reviews: Ako Loyalty Reward Retargeting

Develop by Akohub

Reviews (101)

Overall rating
4.9

What Merchants Think

The perception of "Ako Loyalty Retargeting CRM" among merchants is predominantly positive. Users have consistently praised the app for its comprehensive and user-friendly features, especially highlighting the effectiveness of the customer support team led by Joanne. The app has proven to be a game-changer for several businesses, particularly in managing loyalty programs and enhancing customer engagement. Despite a few issues experienced during setup, merchants have expressed satisfaction with the improvements and continuous support provided.

Key Strengths

  • Comprehensive and customizable loyalty features
  • User-friendly interface and straightforward setup process
  • Efficient and professional customer support, notably from Joanne
  • Effective for engagement and retargeting strategies
  • Flexible and clear membership management system

Common Concerns

  • Initial usability issues in earlier versions of the app
  • A few users experienced incomplete downloads or blank screens
  • Some reviewers noted that more detailed documentation or descriptions would be beneficial

Final Thoughts

"Ako Loyalty Retargeting CRM" is generally well-received, with merchants highlighting its powerful features and exceptional support team. The app's ability to enhance customer loyalty and engagement through its customizable options and user-friendly layout is frequently cited as its primary strength. While a few minor technical concerns were reported, the consistent praise for the support team, especially for their dedication and assistance, suggests that the app is a worthy investment for businesses looking to enhance their loyalty programs and customer interactions on Shopify.

Dèlain by CJA

Aug 26, 2025  on Shopify

非常感謝 Akohub 的 Joanne 在整個使用過程中給予我專業且細心的協助。從初步的功能解說到後續實際操作上的問題,她都展現出極高的專業度與耐心,總是能夠快速理解需求並提供清晰的解決方案。Joanne 不僅僅是完成她的工作,而是用熱情與責任感讓我感受到服務的溫度。無論是小細節的調整,或是更進一步的建議,她都能站在使用者的角度,給予最貼心的支持。正因為有她的協助,我才能更加順利地體驗與應用這個App,也對 Akohub 團隊的用心留下深刻印象。誠心推薦這個App,更感謝 Joanne 的專業與熱情! I would like to sincerely thank Joanne from Akohub for her professional, attentive, and enthusiastic support throughout my experience with the app. From the very beginning, she patiently explained the features in detail and continued to provide clear and effective solutions whenever I encountered difficulties. What impressed me most was not only her strong expertise, but also her genuine passion and dedication, which made the entire process feel warm and reassuring. Joanne always takes the time to understand my needs, addresses even the smallest details with care, and often goes the extra mile by offering thoughtful suggestions from the user’s perspective. Thanks to her assistance, I was able to fully explore and enjoy the app with ease, leaving me with a very positive impression of both the platform and the Akohub team. I truly appreciate Joanne’s professionalism and heartfelt support, and I would highly recommend this app to others, knowing that such a dedicated team stands behind it.

Alto Taiwan 官方網站

Aug 22, 2025  on Shopify

有多樣的會員獎勵機制,追蹤會員旅程功能清楚,網站前台查詢功能直覺好操作,希望會員資料收集可以更多樣化,方便分析會員輪廓

Prepara

Aug 20, 2025  on Shopify

Great App. Excellent Customer Service. We love the AKO app for our loyalty program, and our customers love it as well

Edx 艾迪客線上購物 生日禮物推薦 台灣製 益智玩具首選

Aug 06, 2025  on Shopify

This app is really useful, especially for users who want to improve their CRM and retargeting strategies. The interface is simple and easy to use, with a solid set of features like member segmentation, reward programs, and automated marketing. Customer support is quick and professional, always ready to help solve any issues. Overall, it’s a smooth and reliable experience — definitely recommended for brands looking to boost customer loyalty and repeat business.

Fabrizio

Aug 05, 2025  on Shopify

一開始設定比較需要熟悉跟一職用郵件跟人員詢問怎麼操作但後面就簡單多了

顧眠Gütnap

Jun 29, 2025  on Shopify

easy to use and friendly interface. customer service is really good. reply anything we need to know. feature wise, it's quite fit our CRM requirement.

Hipporizz | Here for every little need.

Jun 29, 2025  on Shopify

感謝Maggie一直以來的協助,都會即時回應訊息讓人很放心。6月初剛安裝,使用都還算方便,期待未來有更多功能開發,以及支援中文介面。

NANOKA LIVING |和洋選品

Jun 27, 2025  on Shopify

This is an easy-to-use app. For any questions regarding the operation, the customer service team provides excellent assistance. They are also able to make adjustments to the features based on our usage needs.

MAGEASY台灣官方網站

Jun 27, 2025  on Shopify

The app is easy to use with a user-friendly interface. Their customer service team was prompt, professional, and incredibly helpful in resolving our issue. Highly recommend this solution to brands of all sizes.

AROAK 機能健身服飾 | 專為健人打造

May 13, 2025  on Shopify

真的很感謝這家商家的用心!從產品的功能到整體的使用體驗, 都讓人感受到滿滿的誠意與專業。特別想讚賞一下服務團隊, 不但回應迅速,還非常細心協助我們解決問題, 讓品牌在建立與執行的過程中順利又安心。 真心推薦給正在尋找好工具的朋友們,這絕對是一個值得信賴的選擇!

Waysim

Apr 29, 2025  on Shopify

想要經營會員的話很推薦大家使用 設置流程簡單易懂,針對特定部分也可以客製化 點數的處理也很即時且幾乎不太會遇到問題 也謝謝Lala彩彤的協助,服務很棒!

Projext & Co. tw

Apr 15, 2025  on Shopify

Ako Marketing has completely solved the challenges of integrating a membership system. It seamlessly handles point distribution, point deduction upon purchase, and threshold-based discounts. This app is highly suitable for businesses that require flexible and diverse marketing strategies. Whether you’re running a point-based loyalty program or looking to offer dynamic incentives, ako Marketing provides a reliable, all-in-one solution that streamlines the entire process. If you’re looking for a tool that supports personalized marketing with a strong backend for rewards and membership engagement, Ako Marketing is worth considering.

HUTCH ASAP CO., LTD.

Mar 11, 2025  on Shopify

Easy to use and firendly interface, the most importanly they have the best customer service which help us a lot for the integraiton. Highly recommended to all the brands!

Luxe by Kan

Mar 03, 2025  on Shopify

Had an excellent experience with the support team! They were prompt, professional, and extremely helpful in resolving my issue. They provided clear, step-by-step guidance that made the process smooth and hassle-free.

POLYWELL⚡寶利威爾商城

Feb 27, 2025  on Shopify

會員點數與社群行銷功能強,完整豐富的使用說明.有任何問題Maggie及團隊也積極回覆處理,是一款值得評估使用的APP~

grandmakuo

Feb 26, 2025  on Shopify

符合需求,也謝謝Joanne即時回覆困難點,操作與設定很適用 Meets the requirements, and the operation and settings are very suitable. Thank you, Joanne, for your prompt response to the issues encountered.

源源鋼藝 uanuan

Feb 11, 2025  on Shopify

Ako Loyalty Retargeting CRM 讓設定會員制度變得更加方便與簡單,謝謝Joanne與ako團隊在使用過程的協助,有問題都會快速解答,推薦給大家!

JINEASTERNAU

Jan 16, 2025  on Shopify

Ako Loyalty Retargeting CRM is perfect for shopify to use membership tiers and set any discounts, which helps in membership maintenance.Only wish the website description could be a little more detailed. thanks Joanne for help,she give me a lot,and very patience. (thumbs up)(thumbs up)

HANSDE

Jan 14, 2025  on Shopify

一個最基本的 點選折扣碼不能跟購物金並用 卻還顯示可使用的問題處理一天還沒答覆

TrueRaw初肉

Jan 08, 2025  on Shopify

When the app first launched, I gave it a try, but it felt like it wasn't fully developed at the time. This time, after scheduling another meeting to hear the introduction and see the interface in action, I realized it now meets our current expectations! Special thanks to Joanne, who assisted us from start to finish. She was incredibly diligent and responsible in her responses. Not only did she handle everything related to the app, but she also recommended other useful apps to help streamline our processes. Joanne is the best customer service representative I've ever encountered!

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