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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Vynelle

Jan 09, 2025  on Shopify

Perfect customer support experience, app is useful

austinguzheng.com

Jan 08, 2025  on Shopify

Jasmine and Toby are super helpful. They helped me with importing reviews. I tried to import some reviews and the process was stuck for many days. I contacted help and they helped me resolve the situation in a few minutes. Many thanks!!!!!

Natural Heart Doctor Shop

Jan 08, 2025  on Shopify

The assistance from Air Product Reviews is very quick to respond. Jasmine helped me to better understand how to manage our reviews and reply to reviews from our dashboard. Really appreciate the fast help we received! Thank you Jasmine!

Aurela Vault

Jan 08, 2025  on Shopify

Great app with awesome customer service

PAWOOHOO

Jan 07, 2025  on Shopify

Positive response! First-class service! Very good

Le Cottage Bohème

Jan 07, 2025  on Shopify

HIGHLY recommend! I'm on the paid plan because I wanted to do VIP tiers, and boy! They do not disappoint at Avada, and I could go on about how helpful the team is every. single. time! They're all so sweet! I've been helped by Jasmine and Alicia more than once, and they're the kindest and most patient people I could have had answering my silly little questions and solving my silly little problems! HIGHLY. RECOMMEND.

COYA

Jan 07, 2025  on Shopify

Highly recomend, one area would be to have more marketplace importing ie Ebay, Etsy, TikTok but overall impressed so far. Also needed help with setup and intergration and Hana was exceptional and an asset to your team.

Rudra Kailash

Jan 07, 2025  on Shopify

I had a great experience working with Hana, the customer support executive, while setting up Air Product Reviews. She was super helpful and quick to respond, making the whole process so much easier. Her answers were clear and to the point, and I never felt like I had to wait too long for a reply. What I really appreciated was how patient and professional she was throughout. She made sure all my questions were answered, and her guidance was straightforward and easy to follow. Something that could have been complicated felt completely manageable because of her support. Hana’s expertise and friendly attitude turned what could have been a stressful task into a smooth and positive experience. If you ever need help with Air Product Reviews, Hana is definitely the person to reach out to. Thank you, Hana, for making this so easy!

Rosec Jewels

Jan 06, 2025  on Shopify

Appreciating your efforts. Quick attempt and Quickly resolved!

Baeverly

Jan 06, 2025  on Shopify

We are extremely satisfied with the app, and the customer service is extremely reliable. Jade was able to solve our problem very quickly, I recommend the app to everyone!

20 Percent

Jan 06, 2025  on Shopify

Air Product Reviews is a very discounted app that has improved my store's performance and received quick responses from customers. When I encountered problems, it was Hana and William who helped me, and their efficiency was very high. I feel very lucky to have met them

Unique

Jan 06, 2025  on Shopify

this is unique! I want to thank ABBY for assisting me set up the app. I really appreciate your simplicity and easy to understand. Thank you very much. Regard: Said.

Tingle Toes

Jan 06, 2025  on Shopify

Great support - Abby was so quick and helpful.

The Masked Frenchie

Jan 06, 2025  on Shopify

The app is very easy and entuitive to use but most importantly, when you don't know how to keep going, or don't have the time, you can contact the Support and they help you gladly. Jasmine was so kind and efficient, and integrated the app in my theme within no time. Thank you so much!

DONNACEO

Jan 06, 2025  on Shopify

Audrey is the best support I ever had. Fast, excellent and sweet. Thank you Audrey from Marta, Italy!

SOFGEL

Jan 05, 2025  on Shopify

Super easy and straightforward to use! Has all the features an ecommerce business will need for their website in the free version. Their support service is excellent and available 24/7! If you're looking for THE review app to use for your online business, this is the one!

Mi Essentials

Jan 04, 2025  on Shopify

Five stars! Hana was extremely helpful with the assistance she provided. Really straightforward setup. Thank you Hana

Soar N Style

Jan 04, 2025  on Shopify

Nice features. Lovely app. Thanks Hana for Help.

The Minimalist Gypsy

Jan 03, 2025  on Shopify

I love this app! Easy to use. I had an minor issue, that was quickly solved by Jasmine with a great responsive time and on a Sunday!

Prime Leather Studio

Jan 03, 2025  on Shopify

Good and fast. Great service from Hana and Raymond

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