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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,386)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Elligium

Dec 08, 2024  on Shopify

I would like to take a moment to express my deepest gratitude to Jade for her outstanding support and invaluable contributions in setting up the Reviews App and implementing UGC strategies. From the very beginning, Jade demonstrated exceptional professionalism, in-depth knowledge, and a proactive approach that made the entire process seamless. Her ability to understand our specific needs and provide tailored solutions has significantly enhanced our platform. The clarity with which she explained complex concepts and her patience in addressing all our queries were truly commendable. Jade's dedication went beyond just completing tasks; she ensured every detail was perfect and that we felt confident at each step of the journey. Thanks to Jade's guidance, we now have a system in place that not only adds immense value to our customer experience but also helps us build trust and engagement with our audience. It’s rare to come across someone so committed and thorough in their work, and Jade has set a benchmark for what exceptional support should look like. Jade, your efforts have not gone unnoticed. Your hard work, positive attitude, and commitment have truly made a lasting impact. Thank you for being such an integral part of this project!

FreshArea

Dec 08, 2024  on Shopify

They helped me a lot in solving my problems, perfect

My Store

Dec 08, 2024  on Shopify

this app helps a lot. I want to say thanks to Audrey he helped me a lot to finish the setup

Shop Juancho

Dec 08, 2024  on Shopify

Aubrey Great Support

Arcadeboy™

Dec 08, 2024  on Shopify

Hashini Herath Music

Dec 08, 2024  on Shopify

House of Varada

Dec 08, 2024  on Shopify

Talked to Hana from support who was super helpful and answered all my questions. Very promising app too.

Morenax

Dec 07, 2024  on Shopify

The application is great, I recommend everyone who does this job to use it. The technical team is amazing and they take care of you in the best possible way. They solve all your problems.

Luvanio

Dec 07, 2024  on Shopify

It's a nice app that I use often. I like the support team more than the app. Thank you very much to Alyssa, Audrey and Andrew

EmbroNations

Dec 07, 2024  on Shopify

Amazing customer service

Melody Tees

Dec 06, 2024  on Shopify

Best Review App Ever. It has all the features I need and have very professional and kind support team. I had an issue with a special character in review and I contacted the support team and Jasmine answered pick the chat and handled it within seconds. Very quick and kind too. Jasmine and Air Product review Team, Big thumbs up. I highly recommend everyone use it

FlexGrip

Dec 06, 2024  on Shopify

really liked the support. "audrey" helped me with some problems i had on my website. Fast and everything well done.

CHADAN

Dec 06, 2024  on Shopify

Great Support

Kienest

Dec 06, 2024  on Shopify

The app works great and does exactly what it promises, even on the free plan. The support team is very responsive.

Odyner

Dec 05, 2024  on Shopify

Very good app, user-friendly, worth to try, especially "Hana" - a very energetic and helpful supporter

American Trends

Dec 05, 2024  on Shopify

hana was great she helped us super fast and professional

FLeXENZY

Dec 04, 2024  on Shopify

I recently integrated this app into my Shopify store, and I am happier with the results! The app is incredibly user-friendly and has made collecting and showcasing customer reviews seamless. It has significantly enhanced the credibility of my store and boosted customer trust. A special mention to Audrey from their team, who provided outstanding support throughout the setup process. Her responsiveness, expertise, and willingness to go the extra mile ensured everything was up and running perfectly. Thank you, Audrey, and the entire team for creating such an amazing tool. Highly recommended for any e-commerce store owner!

Exotismart

Dec 04, 2024  on Shopify

I can't recommend the Air Product Reviews App enough! It's been a game-changer for gathering and showcasing authentic user-generated content. But what truly stood out was their stellar customer service! Sonny, my assistant, was a superstar! He went above and beyond, walking me through setup with patience and enthusiasm. When I hit a snag with integration, Sonny resolved it in no time, making the entire process easy as cake.

Bert and Jenkins

Dec 04, 2024  on Shopify

Very simple to set up, works very well and support is great! There's always somebody available to chat in the app and they get things figured out quick if you have any issues.

Bazingo

Dec 04, 2024  on Shopify

Abby from Avada I want to thank Abby from Avada for her amazing service! She was graceful, exceptionally patient, and helped me with all the questions I had. She demonstrated professional knowledge and a genuine willingness to assist, which made the entire process much more pleasant and easy. There's no doubt she is a true asset to the team! Thank you so much, Abby!

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