Had to write with Tracy from support for a request. She replied within a minute and solved my problem immediately. Thanks a lot!

Très bonne application. J'ai eu un peut de mal sur cératines choses, du au peu de connaissances dans certaines choses, et l'équipe a été présente rapidement. Je remercie notamment Jasmine qui m'a été d'un grand aide et a fait plus que ce que j'espérais. La seule chose qui manque (selon moi) c'est la possibilité d'éditer les avis directement dans l'application au lieu de le faire avec un csv. Je recommande cette application

Works great, and the staff is extremely responsive! app looks perfect1

I just started using the app, and my first impression is very positive. It offers many features and is free. The interface is clear and intuitive, both from a programming and user experience standpoint. Support is very quick, helpful, to the point, and kind—I spoke with Alicia and Jasmine, who assisted me with email scheduling and review import. This feels like a trustworthy, quality app. Compared to another popular app I struggled with due to its confusing UI, this one is much easier to use. I haven’t fully tested everything yet, but so far, I’m impressed. An important missing feature for me is the ability to schedule review emails based on when the product is received, not just fulfilled. Also, having multiple scheduling options depending on whether the product is digital or physical, or even better, by collection or specific product selection, would be great. I hope this gets developed too, as I see there is a feature list where users can vote for new feature additions.

Absolutely love this app! The customer service team has been invaluable and i have never had this sort of customer service with any app that i have downloaded. thank you, Air Product!

Very simple and effective app. Moreover, incredible customer support, thank you so much Audrey for your support.

Just started using this app today for our Dog Treat business and the team have been helping us set it up. So far so good. Great app as it lets us offer our customers a reward for reviews and also they can put pics of their pups up

Really great customer service. Replied very promptly and gave solutions instantly. Both Mirra & Allen are really knowledgeable

Great customer service

the help is always quick. very good app.

I really like this app! It has all the functionalities i needed for my store, its free and the customer service is great. Hana was very helpful with all my questions and doubts and also helped me import reviews from other apps. After trying different review apps i can say that this is one of the best!

This app should be your go-to if you're a small business. Sonny was too kind to help throughout & was so prompt with the support! Kickass team!

Great app with very friendly and helpful staff. Thankyou Hana :)

i had issues uploading my past reviews from Klaviyo. the support staff literally took my csv, did all the heavy lifting by fixing it to work with their formatting, and uploading them all for me! super grateful! don't be afraid to open that chat button if you need help!

Hana ist einer sehr gute support Mitarbeiterin und hat mir so gut wie möglich geholfen.

Hana was amazing and so so helpful, she went above and beyond to help me with the initial set up! 100% recommend this app! 10/10 customer service!!

Abby, best support, recommend. Thank you Abby!

Air Product Reviews & UGC has completely transformed the way we collect and display customer feedback on our store. The user interface is clean, intuitive, and easy to customize, making it simple to match our branding. We love how the app supports photo and video reviews, which has helped build trust and increase conversions significantly. The automated review request emails and seamless integrations save us time and effort while keeping engagement high. Support has also been top-notch — fast, friendly, and always helpful. Whether you're a new Shopify store or scaling fast, this app is a must-have for building social proof and boosting sales. Especially with April, she helped me a lot.

Abby was amazing helping me out to setup the app correctly and plus to modify the way i want. thanks once again