They are very nice and helpful.

The support team was extremely helpful and quick to respond! Thank you so much Felicity for your support!

great

I had a great experience with the app , with Felicity help everything was smooth.

The app works well overall, and while it has a few shortcomings, the support team and developers are genuinely eager to help. Recently, Arthur from support forwarded my request to the development team, and they fixed the issue promptly. I’ve reached out multiple times in the past for configuration questions or the occasional issue, and they always respond quickly and jump right in.

Fantastiskt bemötande från Felicity på supporten. Hon svarade på alla frågor och gav tips och trix på saker jag inte ens tänkt på. Så skall en support fungera! Stort tack Felicity!!

I recently installed this review app on my Shopify store, and so far, the experience has been fantastic, largely due to the exceptional support I received from Arthur. ​Setting up a new app can sometimes be daunting, but Arthur was incredibly helpful, guiding me through the entire process. He even assisted me in configuring the system to send review request emails for all my past orders, which was a huge bonus and saved me a ton of time. ​The app interface itself is very easy to navigate and seems straightforward to use for managing reviews. ​However, since this is a very newly installed app, I need more time to fully assess its impact and see how effective it is at increasing review volume and conversion rates over the next few months. Based on the initial setup and the stellar customer service, I'm optimistic! Highly recommended for the support alone

The reviews section UI is excellent, it's actually the main reason I chose this app. It fits perfectly with my theme. The 24/7 customer support is also fantastic! Hana first, and then Jennie, both helped me resolve the issues I was facing. Thanks!

Iris has helped me a lot. She was very quick and straightforward, not wasting anyone's time. Thank you for having her in your team, she is indeed an asset.

Ich hatte ein Problem mit dem Abändern des Textes. Hana hat mir dabei super schnell geholfen! Sie hat alle Texte für mich in wenigen Minuten abgeändert! Danke Hana

The customer service was top notch, Felicity helped me with some problems that I encontered. Highly recommend this app.

top qualité du service, a recommander les yeux fermés !! kipuka est vraiment rapide et competente, merci beaucoup <3

Iris is so nice!

good customer service in Felicity!!

the treu definition of how to make things easy and the customer support is awesome!! thanks

I was really confused about how the app settings worked, but Hana walked me through everything so patiently. She was kind, clear, and made it super easy to understand. She took the time to explain things clearly and never made me feel silly for asking questions. Amazing customer service!

I don’t usually take time to write reviews, but my experience with this support team especially Abby truly deserves it. From the moment I reached out, Abby treated my concerns with a level of patience, empathy, and sincerity that is very rare to find in customer support today. She didn’t just provide answers; she offered clarity, comfort, and genuine guidance. It felt like talking to someone who actually cared about my experience, not just someone doing a job. What impressed me most was how effortless Abby made everything feel. Even complicated steps were explained in a simple, friendly tone that immediately eased my stress. Abby went above and beyond, checking in to ensure everything worked perfectly and that I was satisfied. That level of dedication is something you don’t forget easily. I left the conversation feeling not just helped but valued. If every support system had someone like Abby, the world of customer service would be a much better place. Thank you for the outstanding assistance, Abby. Your kindness and professionalism truly left a mark.

Nice app

Support was super helpful and easy! Hana fixed my issue really quickly and easily.

Outstanding support! Felicity was fast, kind, and extremely helpful. Couldn’t ask for better service.