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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,580)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

It’s Tee Affair

Jan 14, 2026  on Shopify

very prominent help from Olivia. customer care is so good. already ready to help. solve the problem immediately

AbsoluteSkin

Jan 14, 2026  on Shopify

What Can I say! Only Great and Professional service from HAN, I am busy installing the Air Review App and needed assistance, HAN was quick to do the fix, We are busy changing from another app. and are very happy with Air Reviews and that is why we have choosing the. thank HAN from AVADA. Franz Lamers from Absoluteskin. co.za

Jewels

Jan 14, 2026  on Shopify

Merci à Olivia qui est très agréable et qui à résolu toutes mes demandes !

Deep Speak

Jan 14, 2026  on Shopify

Very cool tool & Olivia's customer support was very excellent!

Signalinks

Jan 13, 2026  on Shopify

I encountered a new problem and contacted customer service representative Olivia. With her help, I solved it. Thank you so much!

La Rella

Jan 13, 2026  on Shopify

Riley answered all my questions and was super helpful in setting up the app.

Mein Shop

Jan 13, 2026  on Shopify

The support team was very friendly and helped me right away. They solved all my questions and problems immediately. I always got a quick response within a minute, which was explained in detail with pictures. Thank you very much, April :)

Red Fox Lacrosse Co.

Jan 13, 2026  on Shopify

I was new to the App and needed some help getting set up. Avery helped me out and it was awesome. It was quick, easy, and friendly. Directed me to where I need to be, answered my questions, and even did some of the work for me. It was great. Its early, but so far this has been a 5 star experience!

ArtSpark

Jan 13, 2026  on Shopify

Awesome customer support, helped with all installation problems. Sonny was wonderful. Thank you.

Togashu

Jan 13, 2026  on Shopify

Kudos to the customer service team! They responded promptly to the issue I encountered with comment import review, not only resolving the problem of the progress not displaying in a timely manner but also proactively guiding me through follow-up steps. The experience exceeded expectations!

Huvélya

Jan 13, 2026  on Shopify

I am glad that I came across this app. I had no clue on how to get reviews on my Shopify store and this app helped me. I faced some issues first but Avery from customer support help me out. Not only was he quick but super friendly too. Thanks for the support.

DAILY LIFE NOIZE

Jan 12, 2026  on Shopify

Oliviaのサポート親切でした。

K Skin Aura

Jan 12, 2026  on Shopify

Aweosme help from Avery. Qick solution and great customer service

ST Suspensions España

Jan 12, 2026  on Shopify

empezando con la app parece todo muy bien soporte técnico muy bueno.

Albezon

Jan 12, 2026  on Shopify

Es una aplicación excelente, tiene todo lo que necesito y el equipo de soporte siempre esta atento a resolver tus problemas de manera eficiente (Muchas gracias especialmente a Abby y Olivia), muchas gracias por vuestra dedicación, les saluda Antonio desde Chile.

Hitta

Jan 11, 2026  on Shopify

I’m using this app in Japan, and it’s very user-friendly. When I encountered an issue, Hana and Will provided amazingly fast support even on a weekend and resolved it quickly. Thank you so much, Hana and Will!

Albezon

Jan 11, 2026  on Shopify

Es una aplicación excelente, tiene todo lo que necesito y el equipo de soporte siempre esta atento a resolver tus problemas de manera eficiente (Muchas gracias especialmente a Abby), muchas gracias por vuestra dedicación, les saluda Antonio desde Chile.

Pro Mounts UK

Jan 11, 2026  on Shopify

App works great, even better that is free. Riley from support helped me get set up with no issues, so a huge thank you to her!

RUAHH

Jan 10, 2026  on Shopify

Amazing customer service and expertise advice. I had the pleasure of working with Kipuka and I'm glad I did. Highly recommend.

Rawtorque

Jan 10, 2026  on Shopify

Air Reviews integrates smoothly with Shopify and the import flow is straightforward once set up correctly. Olivia from the support team was responsive and clear throughout the process, which made a real difference.

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