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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,383)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Ourea

Jun 14, 2025  on Shopify

AmiraMart

Jun 14, 2025  on Shopify

I needed some help with the setup, and the staff were very helpful, especially Jasmine. Thanks

Everanta

Jun 13, 2025  on Shopify

This Product review app is very good and Support team are very helpful and supportive especially The Guy named Sonny ❤❤

The Little Sleeping Baby

Jun 13, 2025  on Shopify

Hana has been incredible to deal with. Fixed up my issues without any hesitation! Highly recommend!

FOMO Coffee Beans

Jun 12, 2025  on Shopify

The assistance online is one of the best ones I've come across in my whole life. Julie was kind and helpful!! Give it a chance and you will see for yourself

SHIFTVIS

Jun 12, 2025  on Shopify

Amazing support and smooth app experience! I had a small issue with the review section on my store, and Audrey was incredibly helpful and quick to assist. Everything was resolved smoothly. Highly recommend this app — clean design and great customer service! Thanks again, Audrey!

Avyra

Jun 12, 2025  on Shopify

Sehr sehr guter Support!!!!

Smart One

Jun 12, 2025  on Shopify

Kind help by HANA (support team)! Such a sweet helper with the problems I have. He's realy taking his time and helps me with the issues i have. Great support team

Teron

Jun 11, 2025  on Shopify

The support team is amazing — especially Abby! She was incredibly kind, responsive, and solved my issue quickly and professionally. It was such a relief to have her guidance. Highly recommend both the app and the support team!

Rama Baby

Jun 11, 2025  on Shopify

Easy and flexible set up ! Super fast and helpful support from Jasmine. High Recommend!

JoyArcade

Jun 11, 2025  on Shopify

Air Reviews made it super easy to collect and display customer feedback. Clean design, easy integration, and great for building trust on product pages. Highly recommended for any Shopify store!

Distinguished Fine Men's & Women's Apparel

Jun 11, 2025  on Shopify

works perfect, highly recommended, and when you have a problem the staff at Avada are amazing, ask for Kevin he is the best, AAA+++

The Bedroom Man

Jun 10, 2025  on Shopify

I had trouble setting up the app but support was super quick to help me and fixed the error in no time! 100% recommend

D2Bits

Jun 09, 2025  on Shopify

A+++++ SERVICE

Bijoux Lasotita

Jun 09, 2025  on Shopify

Untouched Zurich

Jun 09, 2025  on Shopify

Had to write with Tracy from support for a request. She replied within a minute and solved my problem immediately. Thanks a lot!

Podeey

Jun 09, 2025  on Shopify

ZENTAVY

Jun 09, 2025  on Shopify

Très bonne application. J'ai eu un peut de mal sur cératines choses, du au peu de connaissances dans certaines choses, et l'équipe a été présente rapidement. Je remercie notamment Jasmine qui m'a été d'un grand aide et a fait plus que ce que j'espérais. La seule chose qui manque (selon moi) c'est la possibilité d'éditer les avis directement dans l'application au lieu de le faire avec un csv. Je recommande cette application

Send Gifts

Jun 08, 2025  on Shopify

Works great, and the staff is extremely responsive! app looks perfect1

Qolord

Jun 07, 2025  on Shopify

I just started using the app, and my first impression is very positive. It offers many features and is free. The interface is clear and intuitive, both from a programming and user experience standpoint. Support is very quick, helpful, to the point, and kind—I spoke with Alicia and Jasmine, who assisted me with email scheduling and review import. This feels like a trustworthy, quality app. Compared to another popular app I struggled with due to its confusing UI, this one is much easier to use. I haven’t fully tested everything yet, but so far, I’m impressed. An important missing feature for me is the ability to schedule review emails based on when the product is received, not just fulfilled. Also, having multiple scheduling options depending on whether the product is digital or physical, or even better, by collection or specific product selection, would be great. I hope this gets developed too, as I see there is a feature list where users can vote for new feature additions.

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