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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (5,779)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Rhea Jewels

Oct 09, 2024  on Shopify

The customers is supreme, definitely recommend this app.

MARVNS

Oct 08, 2024  on Shopify

PERFECT APP.. WITH NICE CUSTOMER SERVICE . THANK YOU SO MUCH

Drink Free Co

Oct 08, 2024  on Shopify

I could not speak more highly about AirReivews and in particular their customer service. I worked with Hana to fix a problem that had taken me a long time of trial and errors to try and rectify which i eventually realised i could not fix myself. I reached out to the customer service chat function and Hana responded to me instantly and had fixed the issue within 5 mins of our engagement! I could not speak more highly of the service and of Hana. Highly recommended.

Isekai

Oct 08, 2024  on Shopify

A Good app for customer reviews! Audrey from the support team is also really helpful and managed to assist with my request very quickly and efficiently!

Stationery Gems

Oct 08, 2024  on Shopify

fantastic!! Answered all y questions and helped me out. Thank you

Simple Chef

Oct 08, 2024  on Shopify

Amazing app and very useful, plus the customer service people are the nicest, they help you with everything ! Sonny was very helpful, responsive and patient!

Gulf of Accessories

Oct 08, 2024  on Shopify

I really like this app. It's really easy to use and has step by step instructions. I have had some problems with the app, but it was user error. Lucky for me Abby from customer service was able to assist me in solving the issue. Thank you again Abby!

Beauty Service

Oct 08, 2024  on Shopify

Very good. Thanks Hana and Raymond with the fast help! :)

Virtubem

Oct 08, 2024  on Shopify

Estou gostando muito o app, o atendimento com a Emilly foi muito bom e resolvi rapidamente o meu problema com a ajuda dela, muito atenciosa.

suedescript

Oct 08, 2024  on Shopify

Hana was very helpful - exactly what I needed!

Oladole Store

Oct 08, 2024  on Shopify

A better app to import reviews from Amazon. It is easy for beginners to import reviews with little knowledge. If you face any issues, Support will be there to assist you. I am really happy with the support team, and special thanks to "Audrey", who guided and explained how to fix my error.

Acid Eclipse

Oct 07, 2024  on Shopify

This app has been my go to for reviews for this whole year and I've got no intention on changing app. I was struggling importing from amazon and Jasmine was super helpful, she gave me the link to download the amazon specific chrome extension which took 2 minutes to install and imported all reviews without issue in about 20 seconds. Great service and app

Ambassador Hub

Oct 07, 2024  on Shopify

Very Happy with the service, had an agent called Jasmine who was very attentative to my needs and helped me until i was able to complete my objective. Great attention to detail and problem solving has im not very computer literate, all the way from Sunny England

GSEC

Oct 07, 2024  on Shopify

Jasmine and Anivia really helped me out and set up the whole thing. Great work

Visispark

Oct 07, 2024  on Shopify

Highly recommended! Top service, great app and very easy to use

Garb Classics

Oct 07, 2024  on Shopify

Damian and the technician Doris assisted me today. The app is perfect in itself. However, they helped me to alter it to my website needs. Highly recommended app and the best customer support ever! Kudo to Damian and the technician Doris again

The Carrom Company

Oct 06, 2024  on Shopify

After some time with support, it's working well.

Rooted In Nature

Oct 06, 2024  on Shopify

Audrey was great!!

YOUSOUL

Oct 06, 2024  on Shopify

It is a very good tool and the client service is perfect.

werrina

Oct 06, 2024  on Shopify

I wanted to take a moment to commend Hana for her excellent support. She was incredibly professional, patient, and quick to respond to all of my queries. Not only did she provide clear and helpful solutions, but she also went above and beyond to ensure that I fully understood the process. Her friendly demeanor made the experience even more pleasant. Hana's commitment to providing top-notch customer service is truly appreciated, and I couldn't be more satisfied with the help I received. Thanks again, Hana, for your outstanding support!

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