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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Vastra Mala

Oct 11, 2024  on Shopify

Hana

Zendrop

Oct 11, 2024  on Shopify

Very new to the app but the support seemed prompt. Jasmine helped me resolve an issue instantly.

Denork Moto

Oct 11, 2024  on Shopify

Hana has been an absolute lifesaver! Her dedication and support in helping me post reviews on my Shopify store have been incredible. She’s always there when I need assistance and makes the process so easy. Thank you, Hana, for your kindness and professionalism. You're amazing.

21 Sport Club

Oct 11, 2024  on Shopify

Great customer support! Hana responded in less than a minute and resolved my issue immediately.

Glow Spatula

Oct 11, 2024  on Shopify

10 out of 10 client service. I had Audrey and she helped me with all my problems

AZONE HUB

Oct 11, 2024  on Shopify

I am extremely happy with my experience using Air Product Review App and UGC. Since I started, their support team has been outstanding always responsive and really helpful. They guided me every step of the way making sure I felt confident using the product. I am very grateful to Emily for that.

Baumschule-Garten.de

Oct 11, 2024  on Shopify

Toller Support. Danke an Hanna !

Desi Doodles

Oct 10, 2024  on Shopify

Really nice app , and special thanks to Abby who has helped me in each and every step while setting up . thanks Abby and Thank you Air product for such a great service.

THE YAKGONA BRAND

Oct 10, 2024  on Shopify

I had challenges with the review app, but Audrey was so patient with me, and she made me understand, she's really an asset to your company, hope she is recognised and get a promotion one day.

LUSH.4.U

Oct 10, 2024  on Shopify

Ironically I dont write many reviews, but this has got to be one of the best apps on Shopify for review management , you can easily use more than one review source seamlessly and thier product is very easy to use and fully customisable . Also their support is excellence after months of using the free plan problem free , Today i had a issue and Spoke with Hana in support, who was polite and extermley efficent. The issue was resolved in under 10 minutes if that. 5 stars from me

Rhea Jewels

Oct 09, 2024  on Shopify

The customers is supreme, definitely recommend this app.

MARVNS

Oct 08, 2024  on Shopify

PERFECT APP.. WITH NICE CUSTOMER SERVICE . THANK YOU SO MUCH

Drink Free Co

Oct 08, 2024  on Shopify

I could not speak more highly about AirReivews and in particular their customer service. I worked with Hana to fix a problem that had taken me a long time of trial and errors to try and rectify which i eventually realised i could not fix myself. I reached out to the customer service chat function and Hana responded to me instantly and had fixed the issue within 5 mins of our engagement! I could not speak more highly of the service and of Hana. Highly recommended.

Isekai

Oct 08, 2024  on Shopify

A Good app for customer reviews! Audrey from the support team is also really helpful and managed to assist with my request very quickly and efficiently!

Stationery Gems

Oct 08, 2024  on Shopify

fantastic!! Answered all y questions and helped me out. Thank you

Simple Chef

Oct 08, 2024  on Shopify

Amazing app and very useful, plus the customer service people are the nicest, they help you with everything ! Sonny was very helpful, responsive and patient!

Gulf of Accessories

Oct 08, 2024  on Shopify

I really like this app. It's really easy to use and has step by step instructions. I have had some problems with the app, but it was user error. Lucky for me Abby from customer service was able to assist me in solving the issue. Thank you again Abby!

Beauty Service

Oct 08, 2024  on Shopify

Very good. Thanks Hana and Raymond with the fast help! :)

Virtubem

Oct 08, 2024  on Shopify

Estou gostando muito o app, o atendimento com a Emilly foi muito bom e resolvi rapidamente o meu problema com a ajuda dela, muito atenciosa.

suedescript

Oct 08, 2024  on Shopify

Hana was very helpful - exactly what I needed!

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