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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (5,778)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Windmill Baby

Apr 05, 2025  on Shopify

great, super fast support and the app works beautifully even the free plan!

thegiftfinders

Apr 04, 2025  on Shopify

Amazing customer support, so far so great! 10/10

Lime Green Dolly

Apr 01, 2025  on Shopify

Fast set-up. Very intuitive and great help from Hana when I needed a few tweaks. Was up and running in no time. Thank you!

NUNU BARCELONA

Mar 31, 2025  on Shopify

Exceptional customer support! They responded quickly, were incredibly friendly, and resolved my problem efficiently. Thank you Sonny!

Casafoodie

Mar 31, 2025  on Shopify

Muy contenta con la atención, me ayudaron a resolver mi problema.

Tony tony shop

Mar 30, 2025  on Shopify

Excelente, entre lo que más busco en las apps es el servicio de apoyo y definitivamente esta app lo tiene excelente. Me solucionaron súper rápido algo que no entendía del funcionamiento

Lakkadshala

Mar 30, 2025  on Shopify

It was really quick and solved my issue . Thank you Hana for helping.

Ricekraft

Mar 28, 2025  on Shopify

We have been using the app, the team is helpful and provided the quick tech support and sonny helped us to resolve the issues.

ASIAN PORTAL FISHING

Mar 26, 2025  on Shopify

The support is amazing! We had some questions about the setup so we used the chat to ask, and they were incredibly quick to respond and resolve the issue. We highly recommend this app.

Patella V Nutrition

Mar 24, 2025  on Shopify

The support team is great, especially Elle.

Salt Lily

Mar 24, 2025  on Shopify

Excellent product. Love the side bar reviews option. Great support from Hana and the team to get any issues solved.

Heaven's Cross LLC

Mar 24, 2025  on Shopify

Abby was a great help in setting this up. This app is probaly the best on I have used on the Shopify platform. Highly recommended and the support is fantastic.

HUCA Sunglasses Store

Mar 24, 2025  on Shopify

Servicio rápido y completo

Keeper Rods

Mar 22, 2025  on Shopify

Jasmine and Raymond were very helpful. I was impressed at how the chat exchange interaction answered my questions. They were ready and kew what to do. Thank you all for the help. I am very happy with your service.

Velaro Store

Mar 22, 2025  on Shopify

Great Support team, Sonny made a great Job helping me !!

FOODOLOGY

Mar 21, 2025  on Shopify

I had such a great experience working with Audrey and Anivia from the Air Product Reviews team. I had a few specific requests, including replacing the default star rating with Air’s star rating widget in a custom section of my theme, and asking if it was possible to make the star rating auto-scroll to the review section when clicked. They responded quickly, kindly, and clearly understood exactly what I needed. Not only did they provide clear instructions, but they also went the extra mile to ensure everything worked smoothly on my site. It’s rare to find support that’s both technically skilled and genuinely friendly — but Audrey and Anivia were just that. Their support made the integration process feel so easy and stress-free. Thank you both so much for your help! I highly recommend Air Product Reviews, especially because of the amazing support team behind it.

Fit Plus Now

Mar 20, 2025  on Shopify

Customer service always responds and has solutions for everything, especially Jade.

Razvan Garage

Mar 18, 2025  on Shopify

They are the best.

Modema

Mar 17, 2025  on Shopify

Very happy with the app and its features. There are a good number of widgets to choose from to show the reviews in different formats. The customizability and integration with different themes is very good as well. The support is also amazing. They respond very fast and are helpful with all inquiries. Alyssa in particular was very helpful with my request of resizing one of the widgets. She passed it through their technical team and I had the changes done in the same day.

Perfumes Base

Mar 17, 2025  on Shopify

Perfect App and easy to use! Prakash was of great assistance in helping me set it up and import initial reviews for my store.

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