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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

store.cherrysolution

Nov 24, 2024  on Shopify

Hana is perfect!

HomeGems

Nov 23, 2024  on Shopify

Audrey was very helpful and as quick as possible. Great service!

First Motto

Nov 23, 2024  on Shopify

Charles was amazing and very helpful. Thank you

Genius Resell

Nov 23, 2024  on Shopify

The staff was always available and efficient; 95% of my issues were resolved in 10 minutes or less! Truly impressive! Thank you.

VoltBrush

Nov 23, 2024  on Shopify

Prakash helped me a lot with an issue I was having , he does a great job and is very friendly. Great job I really appreciate it.

Zantona

Nov 23, 2024  on Shopify

the app quality is very good and that's all I needed. Hana supported me very quickly and exactly what I wanted I really appreciate that

Goddess

Nov 22, 2024  on Shopify

im new in this and iu need help and they help me they was very polite and very kind and patient with me

Love Light Minnesota LLC

Nov 22, 2024  on Shopify

Air and Aveda products have been amazing for my store. I appreciate you so much!

Tessaraluxe

Nov 22, 2024  on Shopify

the bst app with the best support ever

sumbee

Nov 22, 2024  on Shopify

Fast and friendly support thanks to Abby

neville mourlon

Nov 22, 2024  on Shopify

Abby is absolutely amazing! She is professional, kind, and always goes above and beyond to ensure everything is perfect. Her attention to detail and dedication truly stand out, and working with her has been an absolute pleasure. I highly recommend Abby to anyone looking for exceptional quality and service!

We Wear Wisdom

Nov 21, 2024  on Shopify

It was super easy to import reviews from my old website which was super helpful. When I ran into a snag, I got instant online help while still in my shopify store. Sonny was such a big help. He was knowledgable, and went above and beyond by helping with my initial question, but then seeing another issue I didn't even know I was having, and fixed it. All this happened in about 6 minutes. Now everything is up and running perfectly. Thank you Sonny and Air Product Reviews. I am a satisfied customer.

Jacob Hill Leather

Nov 21, 2024  on Shopify

Jasmine and William were super helpful today. I had a question about colors/fonts and expected to get code to enter or worse-- the runaround. Instead, they quickly jumped to action and fixed my issue within minutes. This is the best service I have received for a Shopify App. Thank you Jasmine and William for taking care of my problem today.

Enfance-Heureuse

Nov 21, 2024  on Shopify

Je remercie toute l’équipe qui m’a vraiment aidé, spécialement william et Hana qui m’ont communiqué à chaque moment les étapes.

My Store

Nov 21, 2024  on Shopify

Super helpful and quick to answer, really glad with the service, Hana was super helpful too!

Lunera

Nov 21, 2024  on Shopify

Jasmine helped me alot this app is excellent

متجر تقييم

Nov 21, 2024  on Shopify

تطبيق رائع يقدم مميزات كثير أفضل تطبيق للمراجعات للمتاجر انصح به أيضاً لديهم فريق متعاون جداً وبالأخص أودري انها تعمل بجد لقد ساعدتني في اعداد التطبيق بكل شيء شكراً لك أودري

Cisterli

Nov 21, 2024  on Shopify

I installed Air Product Review as it is one of the few that integrates with my loyalty program. It is not as intuitive as the old review app I was using, but for the integration, I think it is enough. Whenever I needed help from the support, I was promptly replied, especially from Hana. Hana was so quick and on point with her support and very patient with my questions and mistakes. I wish all shopify apps support worked like her, my life would be much easier.

My Store

Nov 21, 2024  on Shopify

the app is perfect and @hana from customer services was very kind and fast

Hanging On By A Staple

Nov 20, 2024  on Shopify

Great customer support! Audrey was very professional and helpful! I was having a few issues and she addressed them quickly and was very friendly! This app has been a great help to my store, I highly recommend!

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