9.4
AfterShip Order Tracking logo

AfterShip Order Tracking

$11-$119

/ Month
Free plan available 7 Days Free Trial
  • Verified
  • Proactive tracking that delights customers and reduces WISMO

    Automated notifications
    Personalized product recommendations
    Shipment analytics dashboard
    Branded tracking pages
    Ai-powered delivery estimates
    Centralized shipment dashboard
    Timely sms/email updates
    4,374 Reviews
    9.4

    About AfterShip Order Tracking

    Built by AfterShip & Automizely

    Email :

    [email protected]

    Address

    120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG

    Website Privacy policy FAQ

    Introduction Video

    Description

    Proactive order tracking that delights your customers, reduces WISMO, and optimizes delivery.

    Offer customers live shipment updates via a branded order tracking page and automated notifications. Use the shipment analytics dashboard to monitor and analyze carrier transit times, on-time rates, and exceptions. Install an AI-powered delivery estimate widget on your product description and checkout pages to build buyer confidence.

    Offer customers live shipment updates via a branded order tracking page and automated notifications. Use the shipment analytics dashboard to monitor and analyze carrier transit times, on-time rates, and exceptions. Install an AI-powered delivery estimate widget on your product description and checkout pages to build buyer confidence. more
    • Branded tracking pages with personalized product recommendations to boost sales
    • Timely email and SMS notifications to reduce customer anxiety ​​and WISMO calls
    • Centralized shipment dashboard to track shipment status and identify exceptions
    • AI-powered estimated delivery dates to reassure anxious customers
    • Built-in analytics to get insights into shipment status and on-time performance

    Pros

    • Provides live shipment updates via a branded order tracking page and automated notifications
    • Centralized shipment dashboard to track shipment status and identify exceptions
    • Built-in analytics to get insights into shipment status and on-time performance
    • AI-powered estimated delivery dates to reassure anxious customers
    • Branded tracking pages with personalized product recommendations to boost sales
    • Timely email and SMS notifications to reduce customer anxiety ​​and WISMO calls
    • High-quality customer support with knowledgeable and responsive team
    • Easy to install and integrate, particularly for Shopify users
    • Highly appreciated customer service, often solving issues quickly
    • Option to remove branding for free, enhancing customization
    • Detailed shipment analytics dashboard for monitoring and analysis
    • Unified dashboard for all shipments, enhancing efficiency of order management

    Cons

    • App is considered expensive by some users
    • Takes time to learn every detail of the app functionality

    Rating And Reviews

    Rescue Pet Supply

    Nov 16, 2024  on Shopify

    Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story. Follow-up: The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.

    Lyons Leather Co.

    Nov 14, 2024  on Shopify

    DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.

    Vexlly

    Nov 13, 2024  on Shopify

    Garbage customer service

    Bioluxy Beauty

    Nov 09, 2024  on Shopify

    Great App and fantastic support :)! I was struggling with something that, was taking me a lot of time, and I decided to ask for help. Garvita from the support team resolved it within a second. Excellent service! Highly recommended!

    Cleansio

    Nov 09, 2024  on Shopify

    Raspberry Stores

    Nov 08, 2024  on Shopify

    A little harder to navigate features that I would have expected and quite expensive for premium features but generally seems to be a good app.

    Blue Buddha Publication

    Nov 08, 2024  on Shopify

    not bad

    Underwater Cameras

    Nov 06, 2024  on Shopify

    Crafuel Outdoor US

    Nov 06, 2024  on Shopify

    GT Omega USA

    Nov 04, 2024  on Shopify

    great help. questions answered

    Show more reviews

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