Reviews: AfterSell Post Purchase Upsell

Customer reviews: AfterSell Post Purchase Upsell

Reviews (990)

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What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Bonadea

Oct 17, 2024 on Shopify

Amazing app and Lilliana has been always super knowledgeable and helpful. Would recommend!

Peachy Men

Oct 17, 2024 on Shopify

This app makes me free money in the background. This is a brand new store and we've generated an additional $1k revenue that would have been left behind before. The app is also incredibly easy to use, and seems to be the cheapest PPU up around.

Yauras Perfumería

Oct 16, 2024 on Shopify

Excellent support

Allium Gallery

Oct 14, 2024 on Shopify

Fucking Amazing

Goodwear USA

Oct 09, 2024 on Shopify

Good app, needs some UI changes. But gets the job done. I needed support and it was very helpful, Lillian created custom video instructions for some issues and help I needed. Thanks again to Lillian!

Snixxi

Oct 09, 2024 on Shopify

I needed quick clarification regarding an Aftersell order I received, John was very helpfull to walking me through my settings and helped me to understand were the issue was...

Lunys

Oct 08, 2024 on Shopify

Patti provided outstanding customer service. She was attentive, patient, and resolved my funnel issues quickly. Her friendly attitude made the entire experience smooth and enjoyable. Blown away by their customer service. Excellent job and thanks again!

Jazwares

Oct 08, 2024 on Shopify

Easy to use and intuitive. Robust selection of trigger conditions. Great and responsive support team. Always helpful, very knowledgable.

Elgin® USA

Oct 08, 2024 on Shopify

So far, our experience has been great. Their customer service is excellent.

Kushi

Oct 08, 2024 on Shopify

Great app and great support! So far it is doing everything that we need it to. I would recommend this app to anyone looking to increase orders and AOV.

Locales.ai-Demo-Store

Oct 06, 2024 on Shopify

Very nice

ElectraSoothe

Oct 06, 2024 on Shopify

thankis so mach for help custamar saput mark

Nurture & Nestle

Oct 06, 2024 on Shopify

Great! Really easy to use and a good app. No issues.

SKOVIRA KØBENHAVN

Oct 04, 2024 on Shopify

Great help from the CS team!

Perfect Water Bottle

Oct 04, 2024 on Shopify

Crazy good customer support! Responded in minutes and literally did what i needed for me. Blown away!

YoukhanisHermina Pty Ltd

Oct 04, 2024 on Shopify

VitaminVape

Oct 04, 2024 on Shopify

very simple and intuitive. works and good customer support.

SheBANG! Woman

Oct 01, 2024 on Shopify

10/10 support.Super friendly, helpful. Patti sent Loom videos so I could get a real handle on everything. Best support ever

A Tudatalatti Kontroll

Oct 01, 2024 on Shopify

Great app and amazing customer support. Hailey was super helpful and answered everything very fast. Highly recommended :))

Manifesting Vibes

Oct 01, 2024 on Shopify

very helpful support that helped me solve my problem instantly. Lovely experience