AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating

4.8

5

383
4

10
3

1
2

7
1

15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Whipper Snapper Socks: Socks That Snap

Apr 07, 2025 on Shopify

Customer service is incredible. Very happy. I cant wait to see how the plug-in works out.

Monavida

Apr 06, 2025 on Shopify

Patti was wonderful, helped me for 1,5 hours straight and found all the best solutions for my brand. A true modern day hero!

Sunflower Jewels

Apr 05, 2025 on Shopify

great customer service! thank you.

Back 2 Basics Golf

Apr 05, 2025 on Shopify

Excellent Customer Service! What really stood out was the excellent customer service — the team is responsive, knowledgeable, and genuinely wants to help you succeed. Highly recommend if you're looking to optimize your upsells and deliver a smoother customer journey!

Detailrs

Apr 04, 2025 on Shopify

Great app and even better support! Aftersell has been a great addition to our Shopify Plus store. The app works smoothly, and the extra sales we’re generating from post-purchase offers are a big win. But what really stood out was the amazing support — we had a couple of questions during setup and the Aftersell team helped us quickly and thoroughly. Super friendly, fast, and professional. Highly recommended!

AN Performance

Apr 04, 2025 on Shopify

Pierre was super helpful and found a solution for us to be able to have post purchase upsells on our site, when initially it would have been impossible due to a third party software we have that was interfering. 10 out of 10 recommend!

Carter London

Apr 04, 2025 on Shopify

Lillian is amazing!

Pott'd US

Apr 04, 2025 on Shopify

Support was really helpful and very quick

TheWellBeing4All

Apr 03, 2025 on Shopify

Kitty Kick Stix

Apr 03, 2025 on Shopify

Fantastic. Lillian was able to get us up and running in minutes. Looking forward to some great results!

CulinaryWellBeing

Apr 02, 2025 on Shopify

This is my favorite app, and I highly recommend it.

DAYGUARD

Apr 02, 2025 on Shopify

Works great and phenomenal customer support!

Stamps Store

Apr 02, 2025 on Shopify

Patti is very helpful and solved my problems, thank you

Miribel Naturals

Mar 31, 2025 on Shopify

Still new to the app, but had a great experience getting a few funnels set up with Patti. She was extremely friendly, quick, and communicative. Can't wait to really dive in and get going with the app!

In Season Jewelry

Mar 30, 2025 on Shopify

Patti was incredibly helpful and took the time to review the app with us in detail. She was knowledgeable, patient, and ensured that all our questions were answered. Her insights made a big difference, and we truly appreciate her support. Highly recommend working with her!

Falkengrad

Mar 27, 2025 on Shopify

Quick and helpful customer support! Michelle was great

Kaliteas

Mar 27, 2025 on Shopify

Easy to use App and the support is allways there to help. I get 8x ROI so its free for me.

SnapCap

Mar 26, 2025 on Shopify

Hailey was so helpful and VERY informative with everything! She was such a help and knew exactly how to get what I needed done. Thank you!

Executive Vibe

Mar 26, 2025 on Shopify

I tried multiple post purchase app. AfterSell is not only the most stable, but also the one with the price that makes sense!

Simply Organic Bamboo

Mar 24, 2025 on Shopify

Hailey is amazing! So nice to be able to get support from a real agent rather than an AI bot. I'm glad they allow escalating to real support folks who are friendly and super fast with resolutions!