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Customer reviews: Aftersell Post Purchase Upsell

Develop by Shopify

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

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Reviews (726)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Amelure

Jul 01, 2025  on Shopify

Brandon is a really man, he helped me very good, thanks for the funnel an d video

Vintara

Jul 01, 2025  on Shopify

very food

Venus et Fleur

Jun 30, 2025  on Shopify

Ortho Flow

Jun 30, 2025  on Shopify

Zevorify

Jun 29, 2025  on Shopify

Vigga København

Jun 29, 2025  on Shopify

It’s was really helpful with my funnels and tips. Thank you!

Hverdagsfiks

Jun 28, 2025  on Shopify

Beste appen jeg har brukt. Anbefales! Utstrålende kundeservice av Brandon.

CogniCup

Jun 26, 2025  on Shopify

Amazing support which is always crucial when dealing with e-com SaaS. You get free set up by somebody from the Aftersell team. I got Laura and couldn't be happier. Regarding revenue I will have to wait but I don't doubt that it will help a lot!

Labubus Universe

Jun 24, 2025  on Shopify

Great and fast help!

LUCA RENÉE

Jun 23, 2025  on Shopify

Fantastic experience so far with great support! The platform offers exactly what we are looking for to offer our customers a smooth experience and increase sales.

by Benson - Swedish Design

Jun 22, 2025  on Shopify

Super helpful and fast support! Very happy with this app!

Style Heaven

Jun 19, 2025  on Shopify

laura was helping me really good!! she had even the time to make a loom video with explaining some things. the app works easy and smart.

My Bee Balm

Jun 18, 2025  on Shopify

neowake® Shop

Jun 18, 2025  on Shopify

Helped us improve our revenue very quickly, also the support is excellent.

Broya

Jun 17, 2025  on Shopify

The Fun Department

Jun 17, 2025  on Shopify

Excellent customer service! Hailey was perfect! thank you so much!

AZZURRA

Jun 12, 2025  on Shopify

A+ customer support. Fast responses and easy solutions. Nothing but positives to say about using AfterSell

AUSTMOTO GIVEAWAYS

Jun 09, 2025  on Shopify

These guys are next level! Their support is amazing fast, and it backs such an epic well designed product. Well done, highly recommended

Sunshine Caps Co.

Jun 09, 2025  on Shopify

Very happy with this app so far! I just installed it and chose the option to have them set it up for me. Hailey handled everything very quickly and was very thorough and friendly. Definitely appreciate it and look forward to seeing the results!

RallyBear

Jun 08, 2025  on Shopify

very helpful customer service. Super fast response times.

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