AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (726)

Overall rating

4.8

5

477
4

14
3

2
2

8
1

22

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Lust Minerals

Jul 15, 2024 on Shopify

Quick to support and resolve any matters. Thanks Patti for the support.

Blooming Blends

Jul 14, 2024 on Shopify

Very helpful and fast to respond and nice aswell

Daily Skin Solutions by JoAnn Francis

Jul 14, 2024 on Shopify

Quick on the reply and quick on the answer. Also attached an example so that I could reference the solution as I was making the appropriated changes. Good job!

Lusso Milano

Jul 12, 2024 on Shopify

Patti has been super helpful with the suggestions and my questions on the app. Great app overall! easy to use and has a lot of useful features!

Atelier Rebul

Jul 11, 2024 on Shopify

Absolutely love the amazing support on this app! The app itself is also amazing and is definately worth the investment, the only downside for us personally is that 1-click upsells are not being supported if you use an external payment provider. Other than that, the app really pays off :)

Rad Bois

Jul 09, 2024 on Shopify

Amazing customer service and it has all the features i was looking for in an app. I wanted a post purchase app to help me sale a specific collection and only this app has it

Othemo

Jul 08, 2024 on Shopify

Lillian was really helpful and the app is a must have if you want to boost your AOV. Really happy with everything!

The Gadget Shop

Jul 07, 2024 on Shopify

Quick and easy support

Novara

Jul 07, 2024 on Shopify

John was very helpful, app seems good and well made. Thanks

ActionTitan13

Jul 06, 2024 on Shopify

The customers support team: John is very helpful

Martina Paoletti

Jun 24, 2024 on Shopify

Patti spent LITERALLY 1 hours for help me. Thank you so much!

Good Protein

Jun 24, 2024 on Shopify

Amazing support from the team!

Olesen Butik

Jun 19, 2024 on Shopify

It's working perfect for me!

Integrity RV Parts

Jun 18, 2024 on Shopify

AfterSell has been a great addition to our checkout process thus far! I'm very happy with the high level of customer support provided. Lillian has answered every question I have had promptly and with an in-depth solution!

Nicest Gift

Jun 17, 2024 on Shopify

I want to Thank Patti soooo much for helping me out and answering my questions by giving me solutions to my issues. She was super patient with me and had a solution or answer to all of my questions. It is Great when you are able to get support with the app quickly and efficiently! Thanks Patti!

OutletLamper.dk

Jun 17, 2024 on Shopify

Alamki

Jun 13, 2024 on Shopify

SnapAria

Jun 12, 2024 on Shopify

The best upsell app, i've been using it for more than 1 year in all of my stores

Signoly

Jun 12, 2024 on Shopify

Great app, great customer service!

Avery Alley

May 31, 2024 on Shopify

Patti was amazing so kind and nice