AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (726)

Overall rating

4.8

5

477
4

14
3

2
2

8
1

22

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Dispo Trading

Aug 19, 2024 on Shopify

Always quick to reply and helpful. Never had an issue with the staff or the app so far, been using it for 6 months.

fyl

Aug 19, 2024 on Shopify

good app with even better support

NovaLouise

Aug 18, 2024 on Shopify

Great support, helped me real quick with a problem

ReMarkable Template Store

Aug 16, 2024 on Shopify

Excellent app and excellent support.

Brother & Sisters

Aug 15, 2024 on Shopify

Very useful app and helpful support

Wauffle

Aug 10, 2024 on Shopify

She was great help! We were able to set everything up in less than 10 minutes!

The Atlantic Cams

Aug 09, 2024 on Shopify

Excellent app! Michelle was incredibly quick in resolving my issue and I'd say deserves a raise.

Bello Lux

Aug 08, 2024 on Shopify

Perfect!

Vizran

Aug 08, 2024 on Shopify

Fantastic customer support, Dom was very fast to assist!

Dinovite

Aug 07, 2024 on Shopify

Brew Blue

Aug 06, 2024 on Shopify

Michelle was super friendly and fixed the issue right away. Love the app, super easy to use and does everything you'll ever need. Was with rebuy, but this app is better. 100% recommend.

selectedleafs.com

Aug 06, 2024 on Shopify

Quick and helpful!

MD ART's

Aug 06, 2024 on Shopify

Perfect team, I use AfterSell on all my shops, it's a must have, thanks to John for his help.

FastrLabs

Aug 01, 2024 on Shopify

I was trying to find a solution online for over an hour without any luck. When I reached out for help, I received a quick reply suggesting to revert back through Shopify settings > checkout. The response was not only fast but also accurate. I really appreciate the speed and precision of the support. Thank you so much!

The Nue Cup™️

Aug 01, 2024 on Shopify

I recently had the pleasure of experiencing and I am thoroughly impressed. The quality exceeded my expectations, and the customer service was exceptional. Every detail was thoughtfully executed, making the entire experience seamless and enjoyable. I highly recommend to anyone seeking top-notch quality and outstanding service.

ChatTisfait

Jul 31, 2024 on Shopify

Très réactive, bonne expérience.

Fulton

Jul 30, 2024 on Shopify

Really a fantastic app all around, great pricing, customer service and user experience. I've been using Aftersell for a while, first just for their post-purchase upsell functionality, which pretty quickly improved our AOV significantly. After switching to shopify plus we diligenced a bunch of other tools for post purchase upsell and also checkout page blocks, but ultimately discovered that Aftersell WAYYY exceeds other tools in terms of functionality and design. Plus, their pricing is much more fair. There customer service is also amazing (shout out to Dumebi!). I can't recommend them enough!! 10/10

MedMassager

Jul 30, 2024 on Shopify

Great app! Shoutout to the outstanding customer support from Lillian

Dear Doggo

Jul 25, 2024 on Shopify

I am new to the app but it is very intuitive so far. This 5 stars is for the fantastic customer service, support and patience from Lillian on the live chat when asked many (very many) questions about the service. Thank you.

The LoopWhiz

Jul 20, 2024 on Shopify

Superb app. Everything works smoothly.