AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (675)

Overall rating

4.8

5

425
4

12
3

2
2

7
1

18

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Olesen Butik

Jun 19, 2024 on Shopify

It's working perfect for me!

Integrity RV Parts

Jun 18, 2024 on Shopify

AfterSell has been a great addition to our checkout process thus far! I'm very happy with the high level of customer support provided. Lillian has answered every question I have had promptly and with an in-depth solution!

Nicest Gift

Jun 17, 2024 on Shopify

I want to Thank Patti soooo much for helping me out and answering my questions by giving me solutions to my issues. She was super patient with me and had a solution or answer to all of my questions. It is Great when you are able to get support with the app quickly and efficiently! Thanks Patti!

OutletLamper.dk

Jun 17, 2024 on Shopify

Alamki

Jun 13, 2024 on Shopify

SnapAria

Jun 12, 2024 on Shopify

The best upsell app, i've been using it for more than 1 year in all of my stores

Signoly

Jun 12, 2024 on Shopify

Great app, great customer service!

Avery Alley

May 31, 2024 on Shopify

Patti was amazing so kind and nice

Yokais

Apr 30, 2024 on Shopify

so far so good!

SolarEnergyLightingFR

Apr 30, 2024 on Shopify

Helpful support.

KAYVO

Apr 22, 2024 on Shopify

excellent app with also amazing customer service, i also use their upcart app and i've never had a problem. Truly recommend both!

MODA MILANO

Apr 21, 2024 on Shopify

Great app, making some extra money on 10-20% of orders. Customer services was rapid as well.

KetoneAid

Apr 12, 2024 on Shopify

Great customer service

miluna

Apr 11, 2024 on Shopify

Since I was really positively surprised by the customer service, I converted my one star rating into a five star rating. The customer service is really extremely helpful, nice and courteous, which I really appreciate. I can really only recommend the app

DEV TWC

Apr 10, 2024 on Shopify

great experience w Lillian at customer service answered all my questions.

Swoveralls

Apr 02, 2024 on Shopify

Really great functionality, support team, case studies, UX....kicking myself for not finding this sooner!

Valoria

Mar 31, 2024 on Shopify

Honey Purple

Mar 30, 2024 on Shopify

I wish all shopify apps were as good as this one! I originally gave them a not-so-good review because of a "bug", but the CEO of the company reached out to me personally and assisted me with the issue, offering me a huge discount for the inconvenience. Turns out it was not a bug, but the setting issue. Can't beat this kind of customer service. Other than that, the quality of this app is also the best. I tried the other two. One lacks the features i wanted, the other one confused the hell out of me because of the complicated settings. This one is perfect, with everything you need to build a strong sales funnel and super easy to set up. I'm glad I didn't give up on them, it was the right choice.

Vita Day Products

Mar 20, 2024 on Shopify

I am not only very happy with the AfterSell App for my Shopify store but also very impressed with the excellent support I received from Patti on a number of occasions in customer support. The bottom line, I highly recommend this app.

OEMBimmerParts

Mar 20, 2024 on Shopify

We have had an awesome experience with aftersell. Our contact there which was Cameron R. has been more than excellent to work with and quickly answered all our questions and concerns, which was refreshing as past experiences with other companies have been less than stellar; however from the first contact to getting everything set up has been nothing but perfect with this company