AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (760)

Overall rating

4.8

5

519
4

17
3

2
2

8
1

25

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Revolve LED

Dec 31, 2025 on Shopify

Great!

Mercer Lane

Dec 30, 2025 on Shopify

Installed AfterSell and saw results the same day. Took less than 10 minutes to set up and it increased my AOV by around 20%.

Auré

Dec 29, 2025 on Shopify

Good customer service, who is always ready for you

1OF1 Fútbol

Dec 29, 2025 on Shopify

Gostei muito e o serviço de apoio ao cliente é rápido e ótimo!

Scooch

Dec 27, 2025 on Shopify

it's helping us a lot. definitely recommend.

Viveluxe

Dec 27, 2025 on Shopify

Recently switched to Aftersell and very satisfied with the features and the UI/UX. Lots of options for customization and incredible customer support. Michelle has been responding very quickly and adequate.

Holisi

Dec 24, 2025 on Shopify

Aina atiende genial. Da un soporte concreto, resolutivo y muy muy rápido. Excelente servicio.

True Classic

Dec 19, 2025 on Shopify

Aftersell has been an outstanding partner for our team. The customer service and overall responsiveness are top-tier, and the team is always proactive and available to support us whenever needed. A special mention to Sharon, who has been an incredible Account Manager, always attentive, strategic, and genuinely invested in our success. Also, Justin deserves recognition for carefully listening to our requirements and consistently turning them into real, effective solutions. Highly recommended for any team looking for a reliable and supportive partner.

Lumora Life

Dec 19, 2025 on Shopify

It actually works! If your copy and offer is on point, you should be good.

Maison Éliane

Dec 16, 2025 on Shopify

Their AI and human chat experience was excellent. I'm busy, they're busy but they gave me pertinent information to solve my problem and I could fix the issue on my own schedule. Excellent service everyone ending with Jose!

Licorice.com

Dec 12, 2025 on Shopify

BEST UPSELL APP! Aftersell's Post Purchase works wonders for our business. Allowing us to upsell easier than ever before. Great dashboard, amazing support, and works extremely well... Almost 2-3x the rev and conversion rate of our old Upsell app.

Primal Queen

Dec 12, 2025 on Shopify

Epic experience! Rokt and pay+ are game changers to squeeze more profit per session. Literally free money on the table. Post purchase offers do exactly what they are supposed to do.

Painting to Gogh

Dec 11, 2025 on Shopify

Cookies.com

Dec 10, 2025 on Shopify

Best App! Aftersell's Post Purchase works wonders for our business. Allowing us to upsell easier than ever before. Almost 2-3x the rev and conversion rate of our old Upsell app.

DeadSoxy

Dec 09, 2025 on Shopify

Support was fantastic!

PuraGlory

Dec 09, 2025 on Shopify

Very accomodating

ホーネックス

Dec 07, 2025 on Shopify

Dom was able to fix my issue in a few minutes. Very responsive support and great UI!

Mereana Couture

Dec 07, 2025 on Shopify

Farmer's Fetch

Dec 04, 2025 on Shopify

Awesome app. My only regret is not finding and installing this a year ago! Fairly easy to setup and customize, it took me less than an hour and we had a few hundred dollars of incremental revenue within the first day. Highly recommend this to anyone on the fence.

eternoa

Dec 03, 2025 on Shopify

Super fast and helpful! I had an issue and it was solved really quickly. The team was on it right away. Great experience so far with AfterSell.