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Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (675)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Clean Shaven

Aug 26, 2025  on Shopify

Seems to be working well so far. Customer service really helpful too

Let's Get Artsy

Aug 25, 2025  on Shopify

The customer service team has been super responive & helpful whenever questions come up. Hailey was great to work with.

Pfotenmond

Aug 24, 2025  on Shopify

Super

GENESISCO

Aug 24, 2025  on Shopify

Great responses, VERY respectful and kind! Thanks a lot!

Radiance Plan

Aug 21, 2025  on Shopify

BYRON BAY ESSENTIALS

Aug 18, 2025  on Shopify

Wren Lorne New York

Aug 17, 2025  on Shopify

Nourify

Aug 16, 2025  on Shopify

Galleria Veneta

Aug 15, 2025  on Shopify

VitalSleep

Aug 15, 2025  on Shopify

ALP Pouches

Aug 14, 2025  on Shopify

Great app and excellent support! Walked us through setting up our funnels and has been working great since we got set up.

Natulim eu

Aug 13, 2025  on Shopify

Aisle

Aug 12, 2025  on Shopify

Honestly, I downloaded the app 30 min ago and it's already up and running thanks mainly to the speedy and super helpful real human (i think - hard to tell these days) who hopped on immediately and walked me through any troubleshooting.

HillCo, LLC

Aug 12, 2025  on Shopify

This has boosted our sales with additional Revenue after the initial sell. Customers are attracted to additional items that may pair well with what they are already getting.

Bee Inspired

Aug 05, 2025  on Shopify

Aftersell is one of the few apps that we have invested in that actually has a return on investment. in addition to that, the customer support that I just experienced is the best I have ever had with almost instant response, trouble-shooting, and problem solved in less than an hour of discovering our mistake. I can't say enough good things about our experience with this app.

TraumaPet

Aug 04, 2025  on Shopify

The app is easy to set up and has some good functionalities. In the end we decided against it as it does not have a volume discount integrated. Hailey was very helpful in getting the refunds sorted immediately. Thank you!

Nuderie

Jul 31, 2025  on Shopify

Great app, great customer support - managed to find a custom solution for my issue.

Silken and Dreams

Jul 31, 2025  on Shopify

John helped us really good, he installed all our funnels/upsells.

Immün

Jul 30, 2025  on Shopify

Great app, more customization than Rebuy PPOs

Dynamic Doodle Co.

Jul 26, 2025  on Shopify

Dom was very fast to respond and very kind and helpful! Thank you!

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