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Customer reviews: AfterSell Post Purchase Upsell

Reviews (990)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

BEACN

Jan 28, 2025  on Shopify

Great app, easy to set up and use, solid customization options as well. Lillian was amazing and incredibly helpful with supporting us!

Savile Row Company

Jan 26, 2025  on Shopify

I'm still using the free trial so jury is out on the product yet as we are only just setting it up but the customer service / help desk are amazing so leaving the review to compliment them on a job very well done. So far the app looks good but only been using it for a couple of days so will give a more thorough review after a month

Little Sprouts Co

Jan 26, 2025  on Shopify

AfterSell has been a fantastic addition to our Shopify store. It’s incredibly effective at increasing revenue by creating post-purchase upsell and cross-sell offers that are shown to customers after they complete their orders.

Neonoda

Jan 24, 2025  on Shopify

I haven’t been using the app for very long, but right away, the customer service has been exceptional. That might not seem important to everyone, but when you're trying to get an upsell working on a Saturday night and no one is there to help until Monday, you realize how crucial good support is. My rep, Dom, resolved an issue I was having with a different upsell in less than 15 minutes. I’m giving it 5 stars for the outstanding service alone!

NailRENEW Corp

Jan 23, 2025  on Shopify

I had a fantastic experience with AfterSell and their support team, especially Dom! I was setting up an upsell offer and ran into a couple of challenges regarding product images and replacing an existing order with an upgraded variant. Dom was incredibly responsive, knowledgeable, and patient, providing clear guidance and multiple solutions to help me get everything set up properly. What really stands out about AfterSell is the sheer number of customizations available right out of the box. The platform is incredibly flexible, allowing for tailored upsell strategies that fit different business needs. On top of that, the support team provides helpful insights into how Shopify’s payment gateways work with post-purchase upsells, ensuring everything runs smoothly. If you're looking for a powerful upsell solution with extensive customization options and an exceptional support team, I highly recommend AfterSell!

Aussie Troves

Jan 23, 2025  on Shopify

I worked with Jacinda and she was a huge help. Walked me through all the set ups and gave me advice and tips. She even made little tutorial videos personalized for my needs. A tremendous help.

Essentialbag

Jan 23, 2025  on Shopify

Just got the app, the support is exceptional. Can recommend for custom solutions. Thank you again for the help.

Dalebury

Jan 22, 2025  on Shopify

Lillian at Aftersell was incredibly helpful in resolving our challenges with Shopify's restrictions. She patiently explained the limitations and provided a workable solution, complete with detailed videos and documentation. I appreciate her proactive support, clarity, and willingness to go the extra mile to ensure we found a way to make it work. Highly recommend her for exceptional customer service! Thank you, Lillian!

ShopThermalOptics

Jan 20, 2025  on Shopify

Knowledgeable and very helpful. Appreciate you!

CARDER

Jan 20, 2025  on Shopify

Great app and the support is amazing! Thanks Lillian :)

CUTEHOME

Jan 20, 2025  on Shopify

Great support!

Patriot Shave

Jan 18, 2025  on Shopify

Dom was very cheerful, quick to help, and helpful with initial setup. thanks! So far so good with Upsell

Pusser's Rum

Jan 15, 2025  on Shopify

The AfterSell app has been great for us! It’s boosted sales and worked exactly as we hoped. It’s easy to use, simple to customize, and the support team is responsive and helpful.

Point Reyes Farmstead Cheese Company

Jan 13, 2025  on Shopify

Jacinda was amazingly helpful through the process of setting up our app. She was thorough, swift and patient!

CactusWarehouse

Jan 13, 2025  on Shopify

Great app, Great customer service

Tazaland

Jan 07, 2025  on Shopify

Super good customer service. They helped me to create my upsell and did everything for me.

Reindeer Farms

Jan 06, 2025  on Shopify

Hailey helped me setup a funnel which i hope will perform better than mine. She's been really cooperative

WOMMO

Jan 05, 2025  on Shopify

Great customer service, Helped me set up a basic funnel in minutes. Time to find out what other things i can do with it to increase my AOV.

The Wellness Company

Jan 05, 2025  on Shopify

Excellent customer support! Their help desk responded really fast and explained thoroughly how things work and showed in-depth knowledge on how to resolve my issue!

KALI SHOES®

Jan 03, 2025  on Shopify

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