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Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (663)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Broya

Jun 17, 2025  on Shopify

The Fun Department

Jun 17, 2025  on Shopify

Excellent customer service! Hailey was perfect! thank you so much!

AZZURRA

Jun 12, 2025  on Shopify

A+ customer support. Fast responses and easy solutions. Nothing but positives to say about using AfterSell

AUSTMOTO GIVEAWAYS

Jun 09, 2025  on Shopify

These guys are next level! Their support is amazing fast, and it backs such an epic well designed product. Well done, highly recommended

Sunshine Caps Co.

Jun 09, 2025  on Shopify

Very happy with this app so far! I just installed it and chose the option to have them set it up for me. Hailey handled everything very quickly and was very thorough and friendly. Definitely appreciate it and look forward to seeing the results!

RallyBear

Jun 08, 2025  on Shopify

very helpful customer service. Super fast response times.

Secret Woods

Jun 03, 2025  on Shopify

Laura is an amazing customer service representative! She made me a personal video showing the best way to lay out the widgets, with a brief explanation of why each one goes where it does.

Lote Tree Healing

Jun 02, 2025  on Shopify

I was recommended this upsell app by a big brand on shopify. Someone called John was really helpful and set this all up for me as I struggle a lot with the technical side of things but he made it all so easy and stress free by setting the whole thing up for me so quickly. I’m looking forward to seeing how this goes and will definitely be leaving another review once we’ve been using the platform a for a bit. Thank you so much for your great customer service.

naifcare.com

Jun 02, 2025  on Shopify

Immediate support, very helpful!

Fridja

May 29, 2025  on Shopify

This app is a no-brainer if you have multiple SKUs. On day 1 I got two upsells with very little effort on my half. I'm looking forward to utilising it properly with A/B testing etc. Shout out to their support too, they were really helpful.

Reviva

May 29, 2025  on Shopify

Jacinda was incredible! Great app and customer service was 10/10...thank you for being so helpful!

Tide Hill

May 28, 2025  on Shopify

Great app. When I had an issue (user created, ie - by me), they were very quick to respond with clear and correct instructions and it was resolved.

LUCINN

May 27, 2025  on Shopify

Very very good customer support that not only answered my questions but also suggested alternatives in achieving the goal when the technical possibilities are limited. (Thanks Patti!) The app itself is intuitive and has been driving steady revenue for us which is awesome, looking forward to scaling further with aftersell giving use more margins to acquire new customers!

HiStrips

May 27, 2025  on Shopify

incredible guy, top. he really helped us. 10/10 recommend. Loom video and everything explaining process. Masterfull

Bleather FR

May 26, 2025  on Shopify

Great app. Lillian gave the greatest support I've ever had !

Nuvé

May 25, 2025  on Shopify

Seamless integration, easy setup, and most importantly—it works. We saw an immediate boost in AOV without disrupting the customer experience. Highly recommended for any brand looking to maximize revenue.

Simufy

May 22, 2025  on Shopify

Great app and very helpful chat support. So far, we are using it to show checkout and product page upsells and it's been so easy to configure. Highly recommended app!

Empress Mimi

May 21, 2025  on Shopify

Brandon has been absolutely amazing — super helpful and really went above and beyond to support me with my concern! It made a big difference and I truly appreciate the care. The app has become an essential part of how we run our business, and we’re really glad to be using it. One thing that would make it even better is having more options to customize the design — I think that could be a fantastic addition in the future, and something that would give users even more flexibility. Thanks again for the great support and for building such a useful tool!

Skinny Coffee SuperBoost

May 21, 2025  on Shopify

Amazing customer service — always quick to resolve issues, and consistently kind and warm in their approach. I wish more apps offered this level of incredible support when problems arise. Also the app offers everything that we need right now for post purchase upsells and checkout customization in multiple languages.

SoGlowUp

May 19, 2025  on Shopify

Hailey heeft me uiteindelijk goed geholpen met alles.de klantenservice van aftersell zijn allemaal heel behulpzaam. Ik wil graag bedanken, Patty & Hailey!

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