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Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (675)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Snixxi

Oct 09, 2024  on Shopify

I needed quick clarification regarding an Aftersell order I received, John was very helpfull to walking me through my settings and helped me to understand were the issue was...

Lunys

Oct 08, 2024  on Shopify

Patti provided outstanding customer service. She was attentive, patient, and resolved my funnel issues quickly. Her friendly attitude made the entire experience smooth and enjoyable. Blown away by their customer service. Excellent job and thanks again!

Jazwares

Oct 08, 2024  on Shopify

Easy to use and intuitive. Robust selection of trigger conditions. Great and responsive support team. Always helpful, very knowledgable.

Elgin® USA

Oct 08, 2024  on Shopify

So far, our experience has been great. Their customer service is excellent.

Kushi

Oct 08, 2024  on Shopify

Great app and great support! So far it is doing everything that we need it to. I would recommend this app to anyone looking to increase orders and AOV.

Locales.ai-Demo-Store

Oct 06, 2024  on Shopify

Very nice

ElectraSoothe

Oct 06, 2024  on Shopify

thankis so mach for help custamar saput mark

Nurture & Nestle

Oct 06, 2024  on Shopify

Great! Really easy to use and a good app. No issues.

SKOVIRA KØBENHAVN

Oct 04, 2024  on Shopify

Great help from the CS team!

Perfect Water Bottle

Oct 04, 2024  on Shopify

Crazy good customer support! Responded in minutes and literally did what i needed for me. Blown away!

YoukhanisHermina Pty Ltd

Oct 04, 2024  on Shopify

VitaminVape

Oct 04, 2024  on Shopify

very simple and intuitive. works and good customer support.

SheBANG! Woman

Oct 01, 2024  on Shopify

10/10 support.Super friendly, helpful. Patti sent Loom videos so I could get a real handle on everything. Best support ever

A Tudatalatti Kontroll

Oct 01, 2024  on Shopify

Great app and amazing customer support. Hailey was super helpful and answered everything very fast. Highly recommended :))

Manifesting Vibes

Oct 01, 2024  on Shopify

very helpful support that helped me solve my problem instantly. Lovely experience

Your Print Mate

Oct 01, 2024  on Shopify

WhiteOut

Sep 30, 2024  on Shopify

John was great. Helped me within minutes and got me sorted :)

TPCSUPPLYCO

Sep 29, 2024  on Shopify

I recently started using AfterSell Post Purchase Upsell for my e-commerce store, and I couldn't be happier with the results! The integration process was seamless; it connected effortlessly with my existing platform, allowing me to get started quickly. The customizable upsell offers are a game-changer. I was able to create tailored suggestions that perfectly complemented my customers' initial purchases. This personalization not only enhanced the shopping experience but also significantly boosted my average order value. I’ve noticed a marked increase in sales, and my customers appreciate the recommendations. The user interface is intuitive, making it easy to track performance metrics and run A/B tests on different offers. I love being able to see what resonates best with my audience and adjusting my strategy accordingly. Plus, the automated follow-up emails have been a great addition, reminding customers of the upsell offers they might have missed. Support from the AfterSell team has also been impressive. They’re responsive and offer plenty of resources to help optimize my campaigns. Overall, AfterSell has transformed my post-purchase process and has been instrumental in growing my revenue. I highly recommend it to any e-commerce business looking to maximize their sales potential!

Sea Sun Australia

Sep 28, 2024  on Shopify

I had a fantastic experience with customer service from John! He was incredibly polite, responsive, and truly understood my enquiry. I was recommended the AfterSell Post Purchase Upsell app by other e-commerce business owners, and I found the installation process to be seamless. I’m excited to start using it and look forward to seeing positive results. Highly recommend!

VibeSoothe

Sep 28, 2024  on Shopify

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