AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating

4.8

5

384
4

10
3

1
2

7
1

15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

T'Cap le guide essentiel pour les parents d'enfants TDAH

Oct 25, 2024 on Shopify

Très rapide et serviable! Merci

Skaind

Oct 25, 2024 on Shopify

Very usefull app for increase AOV, support its very effective with live chat. im veru happy with this app, i recommend

galaxy-canvas

Oct 24, 2024 on Shopify

Have only just added the app. So far the support staff are really great. Hailey was very helpful with the setup.

Calmora

Oct 24, 2024 on Shopify

Clear and rapid responses. Thanks!

Valentéo Leclair

Oct 24, 2024 on Shopify

great support :) Michelle was super helpful and the app is working good! Overall great app to boost revenue

JORRNANE

Oct 24, 2024 on Shopify

Michelle est très gentille, m'a beaucoup aidé, je recommande fortement cette application, j'ai utilisé plusieurs mais afterSell c'est la meilleure

The Operator Collection

Oct 23, 2024 on Shopify

AfterSell is super effective and easy to use. Additionally, Mark from support was very responsive and helpful while I had some specific questions and customizations with setup. Thank you Mark and team!

Gemtora

Oct 23, 2024 on Shopify

heyhair

Oct 23, 2024 on Shopify

Lillian was great! Fantastic support - very helpful and fast. Love the app, its been crushing it for us. Must have!

Notte-Rep

Oct 23, 2024 on Shopify

Luzetta

Oct 23, 2024 on Shopify

Chill zones

Oct 21, 2024 on Shopify

Good customer service. Thank you Jacinda

Candy Claws

Oct 19, 2024 on Shopify

Easy to setup and great for adding incremental profit to your business!

The Supplement House

Oct 18, 2024 on Shopify

Great app! Mark was very helpful! He was quick to respond and very kind. Would recommend to everyone. 10/10

Bonadea

Oct 17, 2024 on Shopify

Amazing app and Lilliana has been always super knowledgeable and helpful. Would recommend!

Peachy Men

Oct 17, 2024 on Shopify

This app makes me free money in the background. This is a brand new store and we've generated an additional $1k revenue that would have been left behind before. The app is also incredibly easy to use, and seems to be the cheapest PPU up around.

Yauras Perfumería

Oct 16, 2024 on Shopify

Excellent support

Allium Gallery

Oct 14, 2024 on Shopify

Fucking Amazing

Goodwear USA

Oct 09, 2024 on Shopify

Good app, needs some UI changes. But gets the job done. I needed support and it was very helpful, Lillian created custom video instructions for some issues and help I needed. Thanks again to Lillian!

Snixxi

Oct 09, 2024 on Shopify

I needed quick clarification regarding an Aftersell order I received, John was very helpfull to walking me through my settings and helped me to understand were the issue was...