AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating

4.8

5

384
4

10
3

1
2

7
1

15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

soniee

Nov 18, 2024 on Shopify

Great support from Mark, helped efficiently & quickly

Magnaft

Nov 16, 2024 on Shopify

Great

TRATEZ

Nov 16, 2024 on Shopify

Absolutely fantastic customer service from Patti. Was understanding & quick to ACTUALLY want to help us solve our issue. She single handedly kept us from switching applications.

AirMag

Nov 16, 2024 on Shopify

AfterSell is a game-changer! It significantly boosted our AOV with minimal effort. The support team, especially Mark, was incredibly helpful and responsive. Highly recommended!

Vuneti

Nov 16, 2024 on Shopify

Very Good App. Support is very good and fast. Good app

Vibeclub

Nov 15, 2024 on Shopify

Really good customer support!

Glamiluxe

Nov 15, 2024 on Shopify

good, got preset funnel too. very kind!

Venezia Moda

Nov 14, 2024 on Shopify

Great app! Increases LTV and has very helpful support team.

Hairstrong

Nov 13, 2024 on Shopify

Aftersell's customer service is great. Getting setup with the app on my storefront was super smooth and I was able to immediately get help from a customer service rep for any questions that I had throughout my journey

naughty body

Nov 13, 2024 on Shopify

many thanks

Marlo

Nov 12, 2024 on Shopify

This is the best post purchase app. We tried a few. The customer service (I spoke with Hailey) exceeded expectations.

Élégancedétendue_

Nov 12, 2024 on Shopify

Good

Deskyou

Nov 12, 2024 on Shopify

Really great support! Cool tool... takes me about few seconds to set it up correctly . Big thanks to John!

Satori

Nov 12, 2024 on Shopify

Patti helped me alot and super quick to solve a few issues I had with love and happiness Thank you patti for the HUMAN help :)

BEAM

Nov 11, 2024 on Shopify

Hailey is amazing and offered exceptional support!

ZOKULT

Nov 11, 2024 on Shopify

Aftersell is a game-changer for boosting AOV! Their funnels are seamless, and our upsells have skyrocketed. Big thanks to John for helping us remove the label—building trust with our customers has never been easier!

Koala AU Staging

Nov 09, 2024 on Shopify

Mon Doudou Enchanté

Nov 09, 2024 on Shopify

elle est conviviale et répond à tous mes besoins en marketing. Le support est réactif, courtois et très rapide.

MagLight™

Nov 09, 2024 on Shopify

Easy to configure and the support team is incredible. Its helped increase my AOV. Highly recommended

Capri Lusso

Nov 08, 2024 on Shopify

Awesome!