AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating

4.8

5

383
4

10
3

1
2

7
1

15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Love in Faith

Dec 19, 2024 on Shopify

Amazing app with great 24/7 support! Shout out to Dom for helping me out in a bind!

Aimprover

Dec 18, 2024 on Shopify

The app's interface is really nice and easy to understand. And I was helped really nicely by Aina from the support team!

Valeva

Dec 11, 2024 on Shopify

Fantastic service, fast solution, easy to manage

Bijoux Indiscrets

Dec 10, 2024 on Shopify

Great communication with the support team (the chatbot will almost immediately connect you to a human, THANK YOU) The app is very easy to use and I like the idea itself about after-purchase upsell. You need to put some effort into the strategic thinking. But if you don't have time for this, you can use the pre-designed funnel.

Shrooly EU

Dec 10, 2024 on Shopify

It works well and easy to use

Tivelle

Dec 09, 2024 on Shopify

patti was very helpful

ivory-sydney

Dec 08, 2024 on Shopify

Great App. Great Team. Hailey was exceptional. Addressed my issue - she solved it immediately. Highly recommended for everyone who is looking for the best upsell app in the market.

Alchemy Blends

Dec 08, 2024 on Shopify

So far this sub app is working great. I really like the scheduling feature. This has made my customers experience with our product, and their subscriptions better.

HerAscend

Dec 05, 2024 on Shopify

Great app for increasing the AOV Value with fast and helpfull support!

Dose Living

Dec 04, 2024 on Shopify

Been using aftersell for a long time now. Great app for beginners and the support team is incredible!

Skinova Beauty

Dec 04, 2024 on Shopify

Very good app, easy to use, full of features. Excellent support, especially from Hailey who got back to me very quickly!

Zound

Dec 01, 2024 on Shopify

great service

Luvina

Dec 01, 2024 on Shopify

Gute Einleitung und sehr übersichtliche Navigation der App. Man findet alles ohne Probleme. Sehr weiterzuempfehlen.

Minus

Nov 29, 2024 on Shopify

FalkenTeck

Nov 24, 2024 on Shopify

Good customer service and fast.

Lindonia

Nov 21, 2024 on Shopify

top app

Dosed

Nov 21, 2024 on Shopify

Super fast support and an easy to use app!

Emberii

Nov 19, 2024 on Shopify

fast and easy

Olive & Iris

Nov 19, 2024 on Shopify

soniee

Nov 18, 2024 on Shopify

Great support from Mark, helped efficiently & quickly