AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (760)

Overall rating

4.8

5

519
4

17
3

2
2

8
1

25

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Flovir

Jan 31, 2026 on Shopify

Good

Made By Molly

Jan 29, 2026 on Shopify

Nala Pour Elle

Jan 29, 2026 on Shopify

Very helpful

FORGEMAN

Jan 28, 2026 on Shopify

RestaurantSupply.com

Jan 28, 2026 on Shopify

Very helpfuls

RYAN London

Jan 28, 2026 on Shopify

We received very quick and professional help from Ania!

Olavson

Jan 27, 2026 on Shopify

CemDuvida

Jan 26, 2026 on Shopify

muito rapida

Zippi

Jan 26, 2026 on Shopify

NASAMED

Jan 22, 2026 on Shopify

Eleganz Haus

Jan 22, 2026 on Shopify

The Dopest

Jan 20, 2026 on Shopify

amazing so far

BulletPaws

Jan 20, 2026 on Shopify

Ich hatte ein kleines Problem mit meiner Übersetzung und Denisse hat mir sofort diese so wie ich haben wollte eingestellt. Die App ist wirklich klar, übersichtlich und einfach zu bedienen. Kann ich nur empfehlen.

IKONIAN

Jan 19, 2026 on Shopify

AfterSell has been super easy to set up and does exactly what it promises. The post-purchase upsells are clean, fast, and don’t interrupt the checkout experience, which is huge. I really like how customizable the thank you page and offers are, and the analytics make it easy to see what’s actually working. The app feels very polished and integrates smoothly with Shopify. Support has also been responsive and helpful whenever I’ve needed clarification. Highly recommended if you’re serious about increasing AOV without hurting conversions.

EUROPEAN HOUSE HOLD

Jan 16, 2026 on Shopify

great app interface and authentic , support is very quick

Twenty First Century Herbs

Jan 15, 2026 on Shopify

Aina was a great help with the issue we had. Great app. Great support

Tell Me Your Story Books

Jan 14, 2026 on Shopify

There's a lot of power behind Aftersell, giving Shopify store owners like me the tools I need to cross-sell and upsell to consumers who happily purchased my products. I was deeply impressed after I got stuck with a post-purchase funnel how-to issue and Hailey from the support team jumped into a chat window to help me with the matter. Not only did she assist me via chat, but she recorded a video showing me the step-by-step approach to solving the matter. Superb service (and it was almost 11 PM at night!).

Aitana Sevilla

Jan 14, 2026 on Shopify

Laura was really helpfull on all my questions! really good support!

Hike Footwear

Jan 11, 2026 on Shopify

PetClean

Jan 07, 2026 on Shopify

Must have app!