What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

• Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
• Intuitive and easy-to-navigate user interface.
• Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
• Extensive customization options that allow tailored upsell strategies.
• Seamless integration with existing Shopify stores.
• Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

• Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
• Technical issues like updates requiring re-setup and potential bugs with payment integrations.
• Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
• Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.